CASE STUDY : HASANUDDIN UNIVERSITY-INDONESIA

INDRIANTY SUDIRMAN, PRASTAWA BUDI, DWIA A TINA

The APPLICATION of BALANCED SCORECARD

in MANAGING HIGHER EDUCATION INSTITUTION

INTRODUCTION

High demand on HE Accountability to multi stakeholders.

Accountability means deployment of public resources in managing HE should be measured by the outcomes.

HEI needs a strategic management tool enables to link vision, mission, strategies to performances at all levels.

BSC meet the requirements.

N

A BRIEF OVERVIEW OF HASANUDDIN UNIVERSITY

Geographical Geographical locationlocation ::

Makassar, Eastern Part of Makassar, Eastern Part of IndonesiaIndonesia

Number of facultyNumber of faculty :: 15 15 Number of study Number of study programprogram :: 109109

Student bodyStudent body :: 32.00032.000Number of Number of academic staffacademic staff :: 1.9001.900

Number of admin. Number of admin. staffstaff :: 925925

STRATEGY MAP OF HASANUDDIN UNIVERSITY

INTERNAL PROCESS

CUSTOMER

FINANCIAL

Facilies & Infrastructure Staff profesionalism Policy, system & procedure Org. structure

Academic Atmosphere Good governance Social responsibility Teaching process Research

Learning Quality Graduate Competence Learning accesibility Mutual Benefit

Funding Government Society Grants

LEARNING & GROWTH

STRATEGIC GOALS

LAGINDICATO

R

LEAD INDICATO

R

TARGET

STRATEGIC

INITIATIVE

FINANCE PERSPECTIVE

CUSTOMER PERSPECTIVE

PROCESS PERSPECTIVE

LEARNING & GROWTH PERSPECTIVE

PERSPECTIVE STRATEGY MAP

FINANCE PERSPECTIVE

CUSTOMER PERSPECTIVE

PROCESS PERSPECTIVE

LEARNING & GROWTH PERSPECTIVE

STRATEGY MAP BALANCED SCORECARDACTION

PLAN

BALANCED SCORECARD

Source : Adaptation from Kaplan & Norton (1996)

STRATEGY HYPOTHESIS IN BSC

CUSTOMER

"Then the customers will be delighted ..."

FINANCE & BUSINESS

"And we will keep & get more business ..."

STAFF DEVELOPMENT

& IMPROVEMENT"If we have the right staff ..."

INTERNAL & BUSINESS

PROCESSES

"Doing the right things ..."

LOGICAL HIERARCHY MODEL

Learning & Growth

Processes Customers Finance

PRIVATE SECTORPRIVATE SECTOR

Source : Wisniewski & Olafsson, 2004

Processes Learning & Growth

Customers

Finance

PUBLIC SECTOR (A)

Processes

Learning & Growth

Customers

Finance

PUBLIC SECTOR (B)

LOGICAL HIERARCHY MODEL

Source : Wisniewski & Olafsson, 2004

TRENDWATCHING& SELF EVALUATION

VISION, GOALS STRATEGY

MISSION, BELIEF, BASIC VALUE

STRATEGY

Translated Translated Translated

STRATEGIC GOALS

F C IP LG

PROGRAM

C PB

PP

Formulated

BUDGET

C PB

PP

STRATEGIC INITIATIVE

C IP LG

Compiled

F

F

F

BSC : TRANSLATING STRATEGY INTO ACTIONSTRATEGYFORMULATION

STRATEGY PLANNING

PROGRAMCOMPILATION

BUDGETTING

THANK YOU