Case Study: Island County Improves

Shoreline Exemption Permit Process

Using Lean to Improve Workflow & Focus On New Protocols

By: Washington State Auditor’s Office

Summary by:

Using Lean To Improve

• Eliminate delays

• Slice the permit processing time

• Gather customer feedback

• Gather builder feedback

• New front desk schedule

• Daily standup meetings

• Customer feedback

• Application appointments

Improving Workflow

Start Improving Today.Get your free Lean Six Sigma Yellow Belt Training by visiting

goleansixsigma.com/free-lean-six-sigma-training/

Register For Your Free Lean Six Sigma Training