case study: lean product development in a very big organization by susana jurado and maria olano -...

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Lean Product Development in a Very Big Organization_ @mdomata @sjapru

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Telefonica, a Spanish broadband and telecommunications provider with operations in Europe, North America and South America, is one of the largest mobile network providers in the world. What happened when the employees wanted to experiment with a new handset idea? Susana Jurado and Mario Olano, Innovation Managers at the company, have a detailed and instructive story to tell.

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Page 1: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14

Lean Product

Development in a

Very Big

Organization_

@mdomata

@sjapru

Page 2: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14

1. Start small aim high

2. Iterate fast

3. Market validation

4. Fail fast, fail cheap

5. Multidisciplinary teams

6. Open Innovation

7. The art of killing

Page 3: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14

1. Training

2. Internal mentors

3. External mentors

Page 4: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14

http://hbr.org/2013/05/why-the-lean-start-up-changes-everything/ar/1

Page 5: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14

Dealing with

corporate politics and

processes. Get

upstairs in the

building

Page 6: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14

Finding intrapreneurs.

Entrepreneurs and

intrapreneurs are not

the same kind of

people

Page 7: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14

What branding

to use for

experiments

and tests?

Page 8: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14
Page 9: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14
Page 10: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14
Page 11: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14
Page 12: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14

Experimenting in B2B

environments, when

you are addressing

account managers

business customers

Page 13: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14

Measuring innovation

success: common

analytical methods can

destroy innovation

Page 14: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14

Competing with

core business

products in the go

to market race

Page 15: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14

The unexpected:

the problem’s

problem, finding

the pain

Page 16: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14

Getting out of

building to

have face to

face

conversations

Page 17: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14
Page 18: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14

Early market

tests, validating

every step with

customers and

pivoting

Page 19: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14

Working with

limited

resources,

bootstrapping

and fast

iterations

Page 20: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14
Page 21: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14

Fostering intrapreneurship

Page 22: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14

Accelerating

innovation

cycles

Page 23: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14

Do more with less:

45% more projects

while in average

reducing a 48% the

medium budget

Page 24: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14

Oriol Lloret Mario López Ricard Huguet Diego Díaz Luis I. Vicente Pere Obrador

Oriol Ribera Alberto de Vega Anna Hiltunen Bert Bräutigam David MuñozCarlos Moliner

Javier Zorzano Jaime González Luis Dejo Maria José Tomé Elvira ClouetRafael de las Heras

Javier López

Pablo Rodríguez

This would not have been possible without people

Page 25: Case Study: Lean Product Development in a Very Big Organization by Susana Jurado and Maria Olano - The Lean Startup Conference 12/11/14

Thank you!!!

Questions? Comments?

@mdomata [email protected]

@sjapru [email protected]

More info in our “Lean

elephants” paper at www.tid.es