case study - lv= template new · consistent crm proposition across npi & product ranges §...
TRANSCRIPT
Create a seamless Customer Experience strategic programme for Life business working with Sales, Proposition & Service business units across multiple product ranges
Lower cost to serve & improve customer retention through optimisation of people, processes and technology initiatives
Design & Implementation of the Customer Experience strategic vision - ‘Putting The Customer at the Heart of Everything We Do’
Delivery of an effective capacity planning solution for use with back office operations
Creation of a clear & consistent CRM proposition across NPI & product ranges
§ Sales up 15% to £155.6m APE & Operating profit up 7% to £26.3m.
§ 10% reduction in rework & reducing costs by circa £300k
§§ Cost savings of over £1m pa
from operational P&L
§ £27.6m reduction in transferred funds out on an annual basis
Case Study: Financial Services
LV=At a strategic level Craig’s thought processes are excellent and he has a clear and balanced view of what needs to be done to improve a Customer Experience operation. He backs this up with a commitment to communicating a vision and mapping out progress against plans.
Craig’s fresh approach to setting goals works across all levels. He is a polished communicator with a good personal style, who recognises the importance of communication and sets himself high standards. He understands the importance of bringing people on the improvement Journey.
His energy, enthusiasm and drive are all first class and this is visible when in his company.
Steve Knight, Chief Operating Officer
The challenge The solution The result
Email: [email protected] Phone: 0333 222 1422 Website: beyondbrand.co
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