Case Study: Oxford Brookes – ITIL Slice N’ Dice/Coaching Academy

© Quanta Training Ltd

Change Management tailor made…

xford Brookes’ IT department wanted assistance on exploring the best ways to move forward with Change Management. They already had a process exercise in transition but wanted to grasp a solid understanding of what a workable Change Process should

look like, and what challenges would arise in implementing adoption and what supporting functions would be required. The department also needed to get all staff on-board with the changes happening with the introduction of formal IT Service Management processes into the University.

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Case Study: Oxford Brookes – ITIL Slice N’ Dice/Coaching Academy

© Quanta Training Ltd

How Quanta helped… Oxford Brookes chose to have a two day learning engagement with Quanta. Day one was about coaching and day two was putting what they learnt from the previous day’s session into practice. Here’s how their days broke down – ITIL Coaching Academy - Day One was delivered to the key stakeholders within Oxford Brookes and was taught from a coaching/consulting approach. A better and more confident understanding of what ITIL believes change management can look like was gained, and most importantly, they explored what the process needs to achieve for Brookes. It was about providing assistance, advice and guidance around their Change Management process.

ITIL Slice N’ Dice was implemented for Day Two. It took place after Oxford Brookes had their Service Management Tool consultants in, where Adam White-Bower was brought in on the review and move forward meeting for the tool implementation. Stakeholders responsible for the direct running of the Change process and those that required an understanding of the benefits of Change Management attended. A more hands on approach meant delegates could discuss the results from the first day’s consultancy. This allowed them to come away with the knowledge to explain what change would look like practically and where the benefits may lie.

Quanta ran its ThirdBrainTM simulation, Apollo 13 for five sessions which made up part of the initial user by-in process. This was aimed to get Oxford Brookes’ staff committed and aware of the changes that were coming.

And the benefits… Oxford Brookes’ IT team has now successfully implemented Change Management and an agreed change process has been enabled. Although it is still early days, Oxford Brookes have already noticed significant improvements and now understand the positive impacts it has upon the business.