Case Study: RT66 as a Learning Organization

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Case study of a government affiliated preservation program as a learning organization.

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  • 1. Route 66 Corridor Preservation Program What is Route 66? All images from Google Image:

2. Route 66 Corridor Preservation Program Why did this program get started? 3. Route 66 Corridor Preservation Program Learning Organization Case Study National Parks Team Robin Mastropiero and Monique Schoustra How does learning happen within the program? A consideration of organizational aspects, people, technology, and knowledge management as described in Marquardts Systems Learning Organization Model helps show how learning happens as this program continues to move forward. Technology Knowledge Organization People Learning 4. Organization What does the organization look like? 5. People Who are the people involved? 6. How is knowledge created & shared? Knowledge Practical FieldExperience State, Local, & Tribal Governments Non-Profit Organizations People & Groups in the Community Training NPS 7. How is technology used? Technology Webpage Practical Field Experience State, Local, & Tribal Governments & Non-ProfitOrganizations People & Groups in the Community Training NPS 8. Organization People Knowledge Technology H O W L E A R N I N G H A P P E N S Training PracticalField Experience State, Local, & Tribal Governments & Non-ProfitOrganizations People & Groups in the Community Training NPS Learning Practical FieldExperience State, Local, & Tribal Governments Non-Profit Organizations People & Groups in the Community NPS 9. Analysis of Learning Strengthsthrough Appreciative Inquiry Technology Many Websites with Links Knowledge Open Sharing through Internet & F2F Organization Leaders Guide & Support People Self-Directed People Leaders provide many resources,Network of Information Learning 10. Route 66 Corridor Preservation Program Assessment of Learning Technology Knowledge Organization People Greatest Learning Strength Empowering the People 11. Route 66 Corridor Preservation Program Recommended Learning Initiatives

  • Enhance Communication & Collaboration:
  • Develop better ways to share and exchange information from stakeholders and
  • those who are on the ground.
  • Move away from Top Down approach.
  • Re-design the Route 66 webpage to allow cost-share project applicants to more quickly acquire information about previous grants received, projects completed, projects in process, grant proposals currently being reviewed, and potential projects that could be pursued.
  • Break down the physical distance of stakeholders that has been a communication barrier by using technology for more frequent communication (monthly conference calls/chats)
  • Produce a quarterly rather than an annual newsletter
  • Leverage resources (volunteers)
  • B.Increase spread of information about technological improvement needs; get people excited:
    • Use upcoming meetings with partners/community groups to present need.
    • Encourage volunteers with technological expertise to support program.

12. Resources Gill, Stephen (2000). The Managers Pocket Guide to Organizational Learning. HRD Press. Management.National Park Service http://www.nps.gov/safe/parkmgmt/index.htm Marquardt, Michael (2002). Building the Learning Organization; Mastering the Five Elements for Corporate Learning, 2nd Edition. Davies-Black. National Park Service http://www.nps.gov/index.htm Route 66 Corridor Preservation Program.National Park Service http://www.nps.gov/history/rt66/ Route 66 National Scenic Byway.New Mexico Land of Enchantment: New Mexico Tourism Department. http://newmexico.org/scenicbyways/route66.php Watkins, Karen e. & Marsick, Victoria J. (1993).Sculpting the Learning Organization . San Francisco: Jossey-Bass. 13.

  • RUBRIC
  • for
  • Route 66 Corridor Preservation Program/Organization Needs Analysis
  • Organization:What does the organization look like?
  • Structure
  • Vision
  • Culture
  • Strategy
  • People:Who are the people involved?
  • National Park Service employees
  • Citizens
  • Tourists
  • Community groups
  • Volunteers
  • Government leadership
  • Other government entities who share resources
  • Knowledge:How is knowledge created and shared?
  • Governments and Non-profits
  • National Park Service
  • Training
  • Practical field experience
  • People and community groups
  • Technology : How is technology used?
  • National Park Service website & links

14.

  • Learning:
  • What does learning within the program looks like?
  • 1. Learning is done individually by NPS staff.
  • 2. Public and other partners learn via website resources andtrainings & conferences and public
  • outreach programs initiated by NPS.
  • Indicate what learning initiatives would be of greatest value to this organization.
  • Program-wide Analysis of Learning Strengths through Appreciative Inquiry
  • Increased use of Technology including social media
  • Increased communication between NPS employees
  • Program commitment to becoming a learning organization on all levels: individual, team and organization.
  • Reference tools and resources used to assess organization
  • DLOQ- Dimensions of the Learning Organization Questionnaire (developed by Watkins & Marsick)
  • Marquardts System Learning Organization Model
  • OLIT 514 Class discussion materials
  • Websites
  • Interviews with contacts within organization

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