case study: smoked by windows phone, speaker — david webster (microsoft)

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Conversational Marketing

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CM Summit (May 15, 2012)

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Page 1: Case Study: Smoked by Windows Phone, Speaker — David Webster (Microsoft)

Conversational Marketing

Page 2: Case Study: Smoked by Windows Phone, Speaker — David Webster (Microsoft)
Page 3: Case Study: Smoked by Windows Phone, Speaker — David Webster (Microsoft)

The only thing worse than being talked about is not being talked about

Page 4: Case Study: Smoked by Windows Phone, Speaker — David Webster (Microsoft)
Page 5: Case Study: Smoked by Windows Phone, Speaker — David Webster (Microsoft)
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PICKING THE FIGHT…THAT YOU WANT TO PICK

First on your “pre-fight” checklist:

Page 8: Case Study: Smoked by Windows Phone, Speaker — David Webster (Microsoft)
Page 9: Case Study: Smoked by Windows Phone, Speaker — David Webster (Microsoft)

“The great news for you as a challenger is that I’m not going to force you into a specific scenario; we’ll make the call together based on the things that you do every day on your smartphone.” – Ben Rudolph

Not your usual fine print…

Page 10: Case Study: Smoked by Windows Phone, Speaker — David Webster (Microsoft)

SHOW VIDEO

Page 11: Case Study: Smoked by Windows Phone, Speaker — David Webster (Microsoft)

Can you scale a conversation?

Page 12: Case Study: Smoked by Windows Phone, Speaker — David Webster (Microsoft)

Can you scale a conversation?

Page 13: Case Study: Smoked by Windows Phone, Speaker — David Webster (Microsoft)

Can you scale a conversation?

Page 14: Case Study: Smoked by Windows Phone, Speaker — David Webster (Microsoft)

8,000,000+The total number of views of Smoked by Windows Phone videos since it kicked off in January.

95%Percentage of viewers who liked Smoked videos on YouTube.

39The number of countries running Smoked by Windows Phone.

50,000+This represents the number of smartphones that have been Smoked by Windows Phone.

98%Windows Phone’s global win percentage. This includes everything from CES through today.

100,000,000+The estimated number of people who’ve seen, participated in, or read about Smoked by Windows Phone worldwide.

Page 15: Case Study: Smoked by Windows Phone, Speaker — David Webster (Microsoft)
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SHOW VIDEO

Page 17: Case Study: Smoked by Windows Phone, Speaker — David Webster (Microsoft)

PEOPLE ARE THE HEART OF ANY CONVERSATION, NOT COMPANIES

Take risksBe flexible and let the customer leadAlign strong product truth with customer insightLocalize and internationalize Use friction to your benefitRemain human