May 1, 2023

Successful Implementations of Software-as-a-Service

Case Study 1BUS 602

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Group 2

BSSE 0502 – Jobayer AhmmedBSSE 0509 – Minhas KamalBSSE 0518 – Sauvik Bhowmik Anik BSSE 0521 – Md. Atikur RahmanBSSE 0523 – Shahriar Mohammed IshmamBSSE 0535 – Khandaker Mamun Ahmed

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General Electric•A multinational conglomerate corporation•Builds appliances, lighting, power systems and many other

products• Supplies healthcare technology like medical equipment,

diagnostic tools• Maintains an enormous supply chain with almost 500,000

suppliers around the globe

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H. B. Fuller Co.•A Chemical Manufacturer Company• Inherits a payroll system which required expensive

customization

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Need of the Company• Accurately track and make sense of all of the supply chain

interactions with the suppliers• Critical data (like- contracts, compliance initiatives and

certifications) need to be stored and managed centrally• All data need to be accessible across the globe• Ensure the security of the data• Create a common supplier base

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Need of the Company (continued)•A system that is easy to use and install•Unite all data into one central repository• A system of Multilanguage capabilities• A system of self-service functionality to the suppliers to

manage their own data• A cheaper system•Configuration instead of customization

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Existing System and Its Problem• Rudimentary capability• Did not provide one central repository of data• Could not offer Multilanguage capabilities• Did not have self-service functionality to the suppliers to

manage their data• Was expensive and hard to operate

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What is SaaS?• A software distribution model in which applications are

hosted by a vendor or service provider and made available to customers over a network, typically the Internet.• Applications are hosted in the cloud.• Vendor is responsible for security, maintenance and

reliability.

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How SaaS Solves the Problem?• Keep track of all suppliers and products• Does not need to concern about data security• Provide multilingual capability• Common supplier base view• Global Access• Suppliers can manage their own data

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Benefits of Using SaaS

• High Adoption• Lower Initial Costs• Pay as You Go• Painless Upgrades• Seamless Integration• Scalability

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Risks of Using SaaS• Usage Risk• Data Security Risk• Regulatory Risks• Operational Reliability• Vendor Viability• Legal Risks

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Impact • Improved Service Standard• Increased Managing Capability• Developed Level of Control• Opportunity of Expansion

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THANK YOU