case study toyota - fourict€¦ · the gea-toyota application, developed on the auraportal bpm...
TRANSCRIPT
The GEA-TOYOTA application, developed on the AuraPortal BPM Suite, ensures compliance with legal environmental obligations, using only the strictly necessary human resources.
TOYOTACase Study
Case Study awarded the 'Global Awards
for Excellence' by the 'Workflow
Management Coalition, WfMC'
About TOYOTA
Company
TOYOTA Spain
Location
Avenida de Bruselas 22, Madrid.(Spain)
Web
http://www.toyota.es
Products and Services
Car Sales:13 car models among sedans, hybrids and four wheel drives. It is world leader in hybrid cars thanks to its Hybrid Synergy Drive ® technology, 4 time ecological engine of the year in the last five years. The Prius model has captured 90% of the world market for hybrid technology since its launch in 1997.
Services to Businesses:Company fleet cars for self-employed, SMBs and large enterprises.
Financial Services:Toyota Financial Services with their Toyota Election, Toyota Rent and Toyota Leasing products.
Extract
TOYOTA’s main priorities are superior quality and client satisfaction. The range of Toyota models combine respect for the environment with the pleasure of driving, with the vehicles tailored to the expectations of European customers.
Currently, TOYOTA markets 13 different models in Spain, with over 60 versions among an array of sedans, minivans and four wheel drives, using gasoline, diesel and Hybrid Synergy Drive (HSD) engines.
Useful information: TOYOTA has a network of 80 dealers, with more than 50,000 vehicles sold in Spain during 2010.
THE CHALLENGE
TOYOTA Spain, as part of its environmental commitment, has established the implementation of the ISO 14001 Environmental Management System throughout the Official Dealers Network. This system has been adopted by a total of 65 dealers, which is more than 80% of the total number of TOYOTA dealers in Spain. The objective is for 100% of dealers to be certified in the near future.
TOYOTA Spain promotes the ISO 14001 Environmental Management Standard throughout their dealer’s network in Spain relying on the GEA-TOYOTA application, developed with the AuraPortal BPM Suite. The use of the AuraPortal BPMS has made environmental management in a large number of centers both feasible and efficient, by simplifying performance improvement analysis and increasing the visibility and access to key performance indicators and ratios.
Case
Stud
y: TO
YOTA
Karl Van Dijck Director of Corporate Affairs at Toyota Spain
“TOYOTA not only manufactures vehicles with low CO2 emissions, but continually strives to minimize the environmental impact in all phases of the useful lifecycle of a vehicle and in all areas of business such as its dealers.
The Dealer Network certification pro-ject was initiated with the following objectives and a series of premises additions to any environmental ma-nagement system:
To minimize the workload for the dealers.
To provide consolidated data to identify best practices and areas for improvement.
To guarantee the involvement of TOYOTA Spain with its Dealer Network.
The implementation of an IT tool like GEA-TOYOTA based on the AuraPortal BPMS has meant that a large part of the work has been centralized, making it possible to maintain the same criteria for all of the various dea-lers located throughout Spain.”
THE SOLUTION
Through the ISO 14001 environmental regulation, an efficient management system had been implemented which guarantees the compliance of the current legislation, provides a reduction of the risks that may impact the environment, and optimizes the processes which may have an impact on natural resources.
To implement this system, TOYOTA Spain decided to contract the nece-ssary consultancy support in environmental management systems and entrusted the project to AUREN; a multidisciplinary consultancy firm specializing in the areas of Systems Standardization and Information Technology.
AUREN conducted the consultancy to adapt the environmental processes for the dealers in the TOYOTA Spain network and provided support prior to certification. At the same time they introduced TOYOTA Spain to the AuraPortal BPMS platform, on which they modeled and automated the processes corresponding to the ISO 14001 regulation and other TOYOTA Spain internal processes, resulting in the building of the GEA-TOYOTA solution. This was all complemented by the environmental Maintenance Compliance and Legal Requirements services provided by AUREN’s technical specialists, including all Spanish municipalities with a TOYOTA center present.
The TOYOTA Spain Environmental Administrator also received training on the application. This has been instrumental in helping to automate the processes and managing the system across the entire network, and internally controlled by one or two people at the TOYOTA Spain headquarters.
The processes automated via GEA-TOYOTA:
Legal RequirementsEnvironmental AspectsNoncomplianceEmergenciesManagement ReviewsCommunicationsDocuments and Registers-EventsInternal AuditsObjectives and GoalsMonitoring and Measurement of Environmental IndicatorsEnvironment and Training Responsibility
The corporate personnel at TOYOTA Spain, along with the various internal consultants, auditors, environmental resources of each distributor, and the managers of the various groups involved, all have access to the system, which allows all members of the extended team to participate in the system processes in a coordinated and homogenized manner. All participants are also able to share documentation stored in the document management repository.
The system is rounded out with an extensive collection of reports which allow for the global analysis of key performance indicators across the entire network, and integrated into the GEA-TOYOTA solution.
Xavier Sala i LeseduarteAUREN Partner
Case
Stud
y: TO
YOTA
“A project as ambitious as this can only be successful when there is a permeated and highly involved participation from all parties. For this we must congratulate TOYOTA Spain and its DEALERS NETWORK for effectively promoting the project in the organization, and the consultancy team for forming a team orientated to the success of the project.
The TOYOTA Spain challenge of achieving the certification of their network according to the ISO 14001 regulation with a focus not only on obtaining the certificate, but of really raising awareness and promoting good environmental practices among all their distributors, is laudable and demonstrates a willingness beyond what could be considered a commercial positioning. It actually demonstrates a commitment to society and to the environment.
All this implies a great effort, not only economically, but from the whole organization. We at AUREN are proud and satisfied to have collaborated with TOYOTA Spain in achieving their environmental goals.”
THE RESULTS
The solution has allowed TOYOTA Spain to implement an environmental system with effective management, making process improvements possible in all its centers, as well as ensuring compliance with legal environmental obligations, using only the absolutely necessary human resources both of TOYOTA spain and of its distributors, and optimizing the use of economic resources.
About AUREN
AUREN (http://www.auren.es) is a Spanish firm, leader in advanced professional services of Audit, Advice and Consultancy, whose objective is to contribute to improving business management, working with a global and multidisciplinary focus.
Throughout their 44 offices there are 700 professionals working in Spain and 1,400 in the rest of the world.
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