CASE STUDY [TRANSPORT]

Christchurch International Airport Limited (CIAL)

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Christchurch International Airport Limited (CIAL) is New Zealand’s second largest airport, welcoming over 5.7 million passengers a year.

Business Benefits

Improved visibility of business activity

Enhanced reporting capability

Simplified business admin and operations

Centralized knowledge base, accessible by everyone

Effective channel for staff feedback

The team at Christchurch International Airport was faced with the challenge of maintaining the daily operations of New Zealand’s second largest airport while implementing a new ERP system.

ERP implementations can often be disruptive to

business and can cause a change management

battle that lasts for months afterwards. With

Nintex Promapp’s support across all phases of

the implementation, CIAL built a clear picture

of requirements and identified the gap between

current and future-state processes. This empowered

the organization with a valuable knowledge base

that teams had ownership of.

THE KEY CHALLENGES.“With three major systems for property/retail, asset

maintenance and finance - and many ancillary ad-hoc

solutions - poor integration was causing operational

inefficiencies across the business,” says Todd Cassie,

Manager of Knowledge and Information Technology

at CIAL.

“As a result, the decision was made to review options

to transform our business processes and supporting

systems.”

There were high expectations set for the project:

• Tighter integration of processes and information

across the whole business

• Improved visibility of business activity and

reporting capability

• Simplified business administration and operations.

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With more than 300 staff it was vital that changes associated with the ERP implementation were

managed in an efficient way, minimizing disruption, time and cost spent on the project.

“The end result was a knowledge base that is used across the organization, is continually refined, and will continue on even when the employees who were heavily involved in the ERP implementation, have left.”

TODD CASSIEManager of Knowledge and Information TechnologyChristchurch International Airport Limited

CIAL needed a consistent and standardized approach

to both the ownership and accountability of business

process management within the organization.

Nintex Promapp was first used during the key user

training phase to document the initial processes,

which were further developed in the process

platform during the key user testing phase. When

end user training was delivered, the processes in

Nintex Promapp had been tested several times and

were reflective of the new way tasks were to be

performed after go-live.

How Nintex Promapp helped.

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When asked what he considered to be key to the

success of the ERP implementation, Todd explains: “It

was the commitment of the staff involved with the

project to deliver a system they believed would provide

significant productivity and reporting/information gains

for the organization.

“Nintex Promapp played a large role in this as it was a

central repository that provided staff with consistent

and standardized process information about the

processes they would perform in the new ERP system.”

Nintex Promapp was a valuable tool in facilitating

change management. “The staff coped with the change

well, as the implementation was communicated from

both an organizational and business unit perspective.

Initially when processes changed they were notified

both via the Nintex Promapp dashboard and an email

with the minimode link to the process in Nintex

Promapp. Now the ERP system has been rolled out,

changes are only notified via the dashboard,” says Todd.

“The staff coped with the change well, as the implementation was communicated from both an organizational and business unit perspective.”

TODD CASSIEManager of Knowledge and Information TechnologyChristchurch International Airport Limited

People engagement is critical to change management.

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1. ONE CENTRAL REFERENCE POINT INTEGRATED INTO EVERYDAY SYSTEMS

Nintex Promapp is seen as

a ‘source of truth’ as it is

documented for all to see. CIAL

integrated Nintex Promapp into

their ERP system so staff have the

ability to review processes from

within the tool. Nintex Promapp

is the first point of call for users

having an issue before requesting

assistance from the business

support teams, delivering further

efficiencies.

2. QUALITY DOCUMENTATION ACCESSIBLE TO ALL

Without Nintex Promapp the

ERP system would still have

been implemented, however the

quality of CIAL’s documentation

would not have been as high.

Processes would not have been

documented in a consistent

manner and the processes that

were documented would not

have been stored in a central

repository that was accessible

by all staff and refined ongoing.

3. ONGOING OWNERSHIP AND IMPROVEMENT

Process owners were

identified and assigned

when Nintex Promapp was

originally implemented into the

organization. Process owners

are responsible for promoting

a culture of continuous

improvement within their group.

Once the ERP system had gone

live, staff could review processes

to further streamline them and

achieve even greater efficiencies

in productivity and reporting/

information. Staff value the

opportunity to provide feedback

if they feel a process in Nintex

Promapp does not accurately

reflect the way it is currently

performed, or that there is an

improvement opportunity.

Positive outcomes.

Contact us today for a free trial or join an intro to Nintex Promapp

webinar to learn more.

About usPromapp is now part of Nintex. We believe that expressing and managing process knowledge simply is crucial

to sustaining an ongoing culture of process improvement. With our intuitive and powerful cloud-based

process management and automation capabilities, used by 8,000+ organizations worldwide, our customers

and partners can easily manage, automate and optimize business processes with clicks not code.

Sign up for a 30-day free trial or join an intro webinar to see Nintex Promapp, the process platform teams

love to use, in action.

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