case study: university of california office of the president studies front end to mainframe...

Case Study: University of California Office of the President Studies Front End to Mainframe Application Monitoring with CA Application Performance Management

Fernan Gabato

DevOps: Agile Ops

UCOP

IS Analyst

DO5X191S

#CAWorld

2 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD

© 2015 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.

The content provided in this CA World 2015 presentation is intended for informational purposes only and does not form any

type of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.

For Informational Purposes Only

Terms of this Presentation


Abstract

In this session, we will explore how the University of California Office

of the President (UCOP) uses CA Application Performance Management

(APM) to safeguard the user experience with end-to-end monitoring

from their front end applications to the backend on the mainframe.

UCOP manages critical, high profile applications for the University of

California systems. CA APM has become an “application detective”

for UCOP, providing a single pane of glass to see the whole picture

and helping drive a deeper understanding of the components of

applications. CA APM helps UCOP resolve problems faster with visibility

that goes all the way down into the mainframe.

Fernan Gabato

UCOP

IS Analyst


Agenda

UCOP APPLICATIONS AND REQUIREMENTS

CA APM EXPERIENCE

CA APM NEXT STEPS

CA APM IMPLEMENTATION

CA APM BENEFITS

CA APM LESSONS LEARNED

1

2

3

4

5

6


University of California

UC Mission– Research

– Teaching

– Public Service

The only world-class public research university for, by and of California– The University of California opened its doors in 1869 with just 10

faculty members and 38 students. Today, the UC system includes more than 238,000 students and more than 190,000 faculty and staff, with more than 1.7 million alumni living and working around the world.


University of California Office of the President

Office of the President

– The Office of the President is the system-wide headquarters of the University of

California, managing its fiscal and business operations and supporting the academic and

research missions across its campuses, labs and medical centers. President Janet

Napolitano assumed responsibilities in September 2013 as the 20th president of the

University of California; she directly oversees the 10 campus chancellors and the director

of the Lawrence Berkeley National Lab.

UCOP Information Technology Services Guiding Statement

– We deliver data and technology services and, through collaboration with partners,

transform the role of Information Technology to advance the UC mission.

http://www.ucop.edu/president/


UCOP Applications and Requirements

AYSO – Self-service application for UC employees

Apply UC – Student Admissions application

UC Path – Oracle Cloud-based PeopleSoft implementation

Mainframe Backend, Distributed Middleware, Java based

Service Delivery to Users across UC Locations

Limited knowledge Operations Staff

Part of SPOG with UIM and Mainframe and Service-Now

Delivering Benefits to the UC system


CA APM Experience

Previous experience with IBM and other vendors

CA APM introduced < 2 years ago

Services and Education

Pre-production and Production environments

Cross Enterprise APM, APM, ASM, Multiport appliance

UIM integration


CA APM Implementation

Pre-production and Production

Mainframe and Distributed

Cluster of Enterprise Managers– Agents and TIM

ASM integration

Multiport integration

UIM integration


CA APM Benefits

Application Visibility & Troubleshooting– Convert the skeptics

Performance and Capacity testing scenarios

Production Monitoring across Mainframe and Distributed

End User Experience monitoring

Network monitoring

Improved Service Delivery and MTTR


CA APM Implementation Architecture & self-monitor


UCOP APM & UIM & Mainframe SPOG Monitoring


APM/Sysview/Insight DB2 Dashboard


APM/Sysview/Insight DB2/UIM Service Now IntegrationIdentifying enqueue problem


OPS/MVS -UIM Integration


APM Cloud Monitoring -UIM Integration


Troubleshooting App ServerIdentifying Table Space problem


Application VisibilityConvert the skeptics – show them the actual Application Back-ends


CA APM Lessons Learned

Mind your capacity– Grow your APM infrastructure along with your monitoring

Localize metrics data– Keep TIM End User metrics separate EM from Agent metrics

Wait for .1 releases, but don’t miss the good upgrades

Use a test environment and plan your upgrades

Perform self-monitoring


CA APM Next Steps

Capacity Performance Testing for QA applications

Data Center move

Dynamic PBD and Change Mgmt. features

Self-monitoring

Upgrade Cluster capacity, localize metrics data

Upgrade to CA APM 10.1

Additional applications

For More Information

To learn more, please visit:

http://cainc.to/Nv2VOe

CA World ’15

http://cainc.to/Nv2VOe

http://bit.ly/1wbjjqX