GABRIEL CASTANEDA129 S Fonda Street La Habra, CA 90631

(562) 686-2600 castanedagabriel@ymail.com

Professional SummaryManager with experience in the financial industry, combining high-level sales and credit account knowledge with operational experience, team development and cross-functional communication abilities. Extensive experience driving sales, managing teams, contributing to team efforts, and maximizing profitability.

AREAS OF EXPERTISE Staff Management Profit and Loss Market Knowledge Corporate Credit Policy

Account Management Executive Communications Resolving Conflict Documentation

Communication Management Client Relations Microsoft Office

PROFESSIONAL EXPERIENCE RENT A CENTER 2014 to PresentCredit Manager, Duarte, CA

Achieve number one to close credit accounts district-wide and personally visit large customers to establish and build relationships.

Manage and train four credit and collections employees to develop them into goal-oriented staff and delegate administrative aspects of financial transactions.

Oversee financial and legal records for 510 accounts, including maintaining corporate credit policy, consistent application of credit policy and periodic credit reviews.

Recover merchandise from skip accounts to optimize company sales and reduce bad debt losses.

Customer Account Representative, Santa Ana, CA 2011 to 2014 Increased revenue by attracting potential customers by answering product and service questions. Delivered and set up merchandise on sales floor to maintain brand image. Resolved product or service problems by clarifying and responding to customer service inquiries. Maintained 225 financial accounts at credit standers and prepared reports.

STRAUB DISTRIBUTING BUDWEISER, Tustin, CA 2009 to 2011Sales Representative

Boosted revenue by cleaning up three routes in different departments. Open sales accounts, visit new customers and replace competitors tap handles. Oversee client account activity while developing and maintaining open lines of communication.

COCA-COLA ENTERPRISES, Orange, CA 2006 to 2009Merchandiser, Relief Sales

Achieved profits 10% above district average by maintaining first position on product and ensuring expired product was properly removed and replaced with fresh product for clients.

Personally investigated large customer credit applications, trained new sales employees and led several tours within various districts.

Increased revenue by cleaning up two sales routes. Merchandised and managed Cat I, II and III inventory and maintained POS and Glide systems.

GABRIEL CASTANEDA Resume, Page 2

Professional Experience continued…

HOME DEPOT, Brea, CA 2005 to 2006Sales Floor Associate

Provided optimal customer service by responding to inquiries, identifying the issue, expediting correction and following up to ensure resolution and customer satisfaction.

Maintained store brand and appearance standards by ensuring sales floor remained fully stocked.

EDUCATION

Sonora High School, La Habra, CA, 2004

PROFESSIONAL DEVELOPMENT & AWARDS

Employee of the Month, Home Depot

Certified, Forklift OperatorPallet Jack, Big Joe, Reach, Lift with Flat Bed

Electric Pallet Jack