catalog of courses building giants€¦ · procedures, mergers, databases and technology. part of...

Catalog of Courses

K a t y C a s e l l i F o u n d e r a n d P r e s i d e n t

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K C a s e l l i @ B u i l d i n g G i a n t s . c o m

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Find out more at 2 www.BuildingGiants.com

WHAT ARE COURSES LIKE?

NO DEATH BY POWERPOINT Courses are interactive, engaging and impactful. Learners work in groups on real problems, so that they can decide on effective solutions and apply them in the workplace upon course completion.

ABOUT KATY CASELLI Katy Caselli has been in professional training roles for large, global organizations for nearly twenty years, solving complex organizational problems through excellent people systems. Experienced in the pharmaceutical, medical device, automotive, and cosmetics industries, Katy has brought about positive human performance change using multiple tools and methods. Katy is the author of Building Giants, A Proven System to Transform Your Workforce with Effective Training and is an Organizational Psychologist. CERTIFICATIONS: Certified Change Management Profession (Prosci) 360-degree Feedback (Center for Creative Leadership) Myers-Briggs Type Indicator Certified Certified Instructional Designer Certified Technical Trainer (CTT+) Certified Production Technician Instructor (MSSC)

CONTACT INFORMATION

COURSE DESCRIPTIONS

Anti Harassment Training for Leaders..………………………………... 3 Anti Harassment Training for Team Members.…………………….. 3 Building Giants Workshop: Developing Your Workforce…….… 4 Design a World Class New Hire Orientation Program…………… 5 Essential Interviewing Skills (Behavioral Event Interviewing)…5 Essential Team Leading Skills for Supervisors & Managers…………….6 Leadership Skills Series- Coaching for Change.……………………… 6 Leadership Skills Series- Effective Communication.……………....7 Leadership Skills Series- Effective Delegation.……………………….7 Leadership Skills Series- Effective Decision Making………….......8 Leadership Skills Series- Increase Employee Engagement………9 Leadership Skills Series- Positive Work Environment…………....9 Leadership Skills Series-Turn Around a Performance Problem …….10 Presentation Skills and Group Facilitation ……………………………10 Resolve Conflicts in the Workplace…………………………………….. 11 Successfully Facilitate Effective Meetings…………………………….11 Team Building Sessions- Myers-Briggs Type Indicator-MBTI.. 12 Technical Writing (SOP/Work Instructions)...……………………….12 Topics in Biotechnology (Customizable)……………………………….13 Train the Trainer- For Classroom Trainers…………………………….14 Train the Trainer- For On the Job Trainers……………………………14 Train the Trainer- Simulation Training Methodology.…………..15

K a t y C a s e l l i F o u n d e r a n d P r e s i d e n t

K C a s e l l i @ B u i l d i n g G i a n t s . c o m

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CONSULTING SERVICES………………………………………….……... 15

CUSTOMIZED TRAINING…………………………………………….......15 ………………………………………….PAGE


Purpose: To reduce the risk of litigation, turnover of employees and distraction from work by bringing clarity and awareness of harassment in the workplace. Includes interactive analysis of case studies, assessments, Group work, discussion and interpretation of gray areas. The potential to save a company costs with employee relations, productivity and legal action is tremendous.

Learner Objectives:

• Recognize different forms of harassment and state the laws that forbid it • Analyze case studies and decide if it may qualify as harassment • Investigate the risks of harassment to organizations and individuals

3 Hours 8-16 Participants

Purpose: To prevent harassment and related legal complications due to hostile work environments, discrimination and Quid Pro Quo. Includes related employment law, and interactive case study, plus planning to improve anti-harassment culture. Featuring the “Encyclopedia of Employment Uh Oh’s”, full of case studies to interpret and analyze in groups, stories that reflect the high risk activities that occur in organizations very frequently.

Learner Objectives:

• Recognize different forms of harassment and state the laws that forbid it • Examine the policy for the leader’s organization and explore their role in enforcing it • Analyze case studies and determine the best course of action • Investigate the risks of harassment to organizations and individuals • Plan to lead a culture of Anti-Harassment in your team, department and organization

Anti-Workplace Harassment For Leaders

Anti- Workplace Harassment For Team Members 1.5 Hours 8-16 Participants


6 Hours 8-14 Participants Building Giants Workshop

Purpose: Researchers have shared the disquieting news that 60-90% of all training efforts are wasted. This course was created to help you get the most out of your learning and development efforts. When you grow a learning culture, organizations get stronger, performance goes higher, and employee engagement rises. A major reason people leave organizations is because their learning opportunities have ended. Keep your high performers and increase the skills of your other team members by planning skills growth.

This course is for Leaders and Human Resource professionals who are charged with getting the most out of people, using learning as a means to build talent, improve succession planning, and create an agile and competitive workforce. Learner Objectives:

§ Take a business approach to solve top organizational issues with targeted training that works. § Develop employees into experts to solve business problems. § Improve training impact by following a proven model for success. § Plan new hire orientation and on-the-job training to save training time and reduce quality issues. § Develop a “Learning Culture” in your organization to accelerate success

Based on the book by Katy Caselli published in 2016


4 Hours 4-16 Participants Design a World-Class New Employee Orientation Program

Purpose: Energize your new hires with a compelling and impactful new employee training program that improves the bottom-line. For Human Resources, Course Designers and Instructors.

Learner Objectives:

• Create or redesign your new hire orientation into an engaging and effective program

• Start employees on the right foot with immersion in company culture, values and performance expectations

• Reduce errors, safety incidences, and turnover with measures that support quick competence for new employees.

• See a favorable impact on human resource metrics such as retention and compliance to policy

Purpose: To help interviewers make the best hire by gaining real insight into candidate’s success. Learners spot the ways in which candidates embellish their past and see past first impressions to determine fit, specific experience and typical behavior. In addition, interviewers are taught how to avoid legal risks in interview questions and selection practices.

Learner Objectives:

• Demonstrate the use of the STAR method in interviewing

• Determine if candidates have the skills and characteristics to succeed in the role

• Identify and avoid legally risky interview questions, selection tactics and tests, and choose legal and effective questions

Essential Interviewing Skills (Behavioral Event Interviewing) 4 Hours 4-16 Participants




Essential Team Leading Skills for Supervisors & Managers

Purpose: Purpose: For newly assigned supervisors and managers to introduce basic concepts in team leadership. This class is highly interactive and includes personality analysis, practice of effective communication and conflict.

Learner Objectives:

• Discover your personality style and apply this knowledge to improve work relationships

• Use communication more effectively

• Give effective performance feedback

• Resolve conflict among team members and peers

• Build effective teams and monitor and enhance engagement

Leadership Skills Series-Coaching for Change

Purpose: Do change initiatives drag slowly past deadlines, and cause hostility and frustration in your work force? A key role of leaders is to help their team to change their ways of working and accept new procedures, mergers, databases and technology. Part of the Building Giants Leadership Series designed to provide usable skills for people leaders. This class is highly interactive and includes discussion, practice, feedback and planning.

Learner Objectives:

• Perform a change ready assessment to gain insight on the best way to target efforts for success • Discover strategies to reduce or prevent resistance • Identify resistant behavior in direct reports • Practice responding to resistant behavior with coaching • Resistance to change and find ways to challenge this thinking




Part of the Building Giants Leadership Series designed to provide usable skills for people leaders. Leaders are the most critical source of information for employees. This class is highly interactive and includes discussion, practice, feedback and planning in Effective Communication Skills.

Learner Objectives:

• Communicate effectively to three individuals- verbally • Communicate electronically three times and determine effectiveness • Communicate effectively in a group of six or more on a complex issue/problem • Change communication styles appropriately for the audience and context

Leadership Skills Series-Effective Communication Skills

Leadership Skills Series-Effective Delegation

Purpose: For newl

Leaders who delegate effectively build expertise in their team while balancing their own workload load. Those who develop employees into subject matter experts are seen as more successful. They do it through a structured, supportive and systematic framework designed to teach skills while getting the work done. Learner Objectives:

• Discuss case studies in delegation and critique them, making them more likely to be effective • Identify the potential tasks to delegate and at what level of supervision • Plan the steps to perform effective delegation with up to 5 employees • Critique the plans of other students, offering ideas to strengthen plans


Part of the Building Giants Leadership Series designed to provide usable skills for people leaders. Leaders often feel they spend all day making decisions, and yet most make decisions without a formal process, or knowing key information. This class gives discussion, practice, feedback and planning in decision-making.

Learner Objectives:

• Determine the context for the decision

• Facilitate a root cause analysis using the five whys exercise and a fishbone analysis

• Use tools for objective group decision making

• Determine the appropriate decision-making style for a specific issue

• Plan to use each style over the next few weeks

Leadership Skills Series- Effective Decision Making Skills 4 Hours 8-14 Participants





Leadership Skills Series-Create a Positive Work Environment

Leadership Skills Series-Increase Employee Engagement

Purpose: In 2015, Gallup found that an average of just less than one third of all United States Employees were actively engaged in their job. This means most employees range from a slight “don’t care” outlook about work to the more damaging “actively disengaged” style of work effort. These workers and professionals lose money for companies, due to low levels of effort and interest in their job. Part of the Building Giants Leadership Series designed to provide usable skills for people-leaders, this class is highly interactive and includes discussion, practice, feedback and planning in raising the engagement of employees.

Learner Objectives:

• Plan to take an active role is raising employee engagement

• Determine employees who seem disengaged

• Plan interactions with at least 3 employees in order to raise engagement.

• Determine ways to monitor engagement in your work teams

Purpose: Negative work environments foster distrust, hostility, workplace disengagement and conflict. Specific steps can be taken to improve this culture, making teams more effective, increasing productivity, learning and moral. Part of the Building Giants Leadership Series designed to provide usable skills for people leaders. This class is highly interactive and includes discussion, practice, feedback and planning

Learner Objectives:

• Identify and select your preferred behaviors to use to spread positivity. • Plan positive interactions with 3 employees. • Plan positive behaviors to adopt yourself. • Plan ways to improve your mind-set towards challenges and stress and to spread this among your direct reports. • Identify resistance to change and find ways to challenge this thinking


Leadership Skills Series-Turning Around A Performance Problem 4 Hours 8-14 Participants

Purpose: All organizations have high and low performers. Sustained low performance translates to a loss of productivity: in fact, these employees are likely costing the company money, rather than contributing to a healthy bottom line. Part of the Building Giants Leadership Series designed to provide usable skills for people leaders. This class is highly interactive and includes discussion, practice, feedback and planning.

Learner Objectives:

• Decide what level of intervention is needed for performance problems.

• Determine the best way to approach performance counseling conversations

• Practice performance coaching conversations

• Plan to hold counseling conversations with employees

rmine

Purpose: For presenters and instructors who want to get better as clear, impactful communicators. This hands on class gives student practical exercises and feedback to improve their techniques, reduce distractive mannerisms and to use an organized approach. It teaches classroom management,

Learner Objectives:

• Improve clarity, strength of voice, stance and technique for group communication

• Apply techniques to continuously improve with each presentation

• Practice removing “um’s” and improving poise

• Plan and perform an effectively structured presentation • Use humor and connect with stories

• rmine ways to monitor

Presentation Skills and Group Facilitation 8 Hours 6-12 Participants


Purpose: For meeting facilitators, this training prevents wasted time, misunderstanding and lack of action in meetings, whether they are full day off site meetings or regular staff meetings. Organizations do not have time to waste in ineffective meetings. Instead learn a structured, inclusive and action oriented method with included tools.

Learner Objectives:

• Structure meetings to make effective use of time

• Discuss behaviors that derail meetings and disengage participants

• Use tools to capture decisions, actions and communication

• Understand and make use of the strengths of all participants

Purpose: Tension and conflict slow productivity, inhibit effective communication, and may escalate to violence. Understanding personality and conflict styles can make teams work more productively together. Learners are given specific tools and methods to reduce conflicts among their teams.

Learner Objectives:

• Identify common causes of conflict

• Determine your personality style using CAPS

• Determine your preference for one of five conflict handling styles

• In your workplace, plan specific tasks to perform to reduce conflict

Resolve Conflicts in the Workplace

Successfully Facilitate Effective Meetings




Technical Writing (SOP/Work Instructions, Technical Manuals)

Purpose: Bring teams together for a fun and enlightening team building session! With self-discovery using the personality and conflict handling assessment tools, afterwards new knowledge is applied and debriefed after a fun team activity. Clear the air and bring teams into focus with this session in combination with an annual meeting or other event!

Learner Objectives:

• Discover personality style and compare and contrast differences in the class

• Discuss style advantages and weaknesses

• Plan to reduce conflict and keep criticism non personal • Adjust behavior successfully in a fun team project to make the team most effective and inclusive

Team Building Sessions - Myers-Briggs Type Indicator (MBTI) 6 Hours 8-30 Participants

Purpose: A workshop for those who write or revise Standard Operating Procedures, Training Manuals, and Job Aids. This course teaches how to draft clear, step-by-step instructions that are readable. Students may bring a laptop and any work they have in progress to make improvements.

Learner Objectives:

• Perform a job task analysis using a highly complex toy as a simulation

• Analyze written materials for unclear, wordy and inconsistent structure

• Improve clarity, level of detail and sequential arrangement

• Analyze any safety risks in performing a task and provide information for accident prevention

• Improve current writing projects into clear, consistent instructions

• rmine ways to monitor engagement in



Topics in Biotechnology

Purpose: For companies small and large where the workforce needs special background knowledge for the tasks they perform.

• Clean Room Basics: Cleanroom design, contamination control, aseptic methods and technique

• Fermentation Basics: The science behind cell manufacturing, and collection techniques for biological products

• Recovery/Purification: The science behind techniques to remove contaminants in biological product manufacturing

Contact Katy Caselli for a customized program proposal to deepen the knowledge of your workforce.

• rmine ways to monitor engagement in


.

Purpose: A workshop to develop expert training skills for on the job trainers. Generally students are chosen from the experts of the workforce. They learn how to breakdown a task and plan to teach others successfully how to perform it. For those who will teach technical subject matter to one or more employees, students will develop a training plan to execute when they return to the job. Ask how to turn this course into an internal certification to further motivate learners and build your Structured On-the-Job Training Program!

Learner Objectives:

• Prepare to perform effective technical training • Compose SMART Objectives • Demonstrate technical tasks effectively • Recognize and avoid barriers to learning • Assess and report learning objective accomplishment

rmine ways to monitor engagement in

8 Hours 6-12 Participants Train the Trainer- For On the Job Trainers

Train the Trainer- For Classroom Trainers Purpose: A workshop to develop expert training skills for instructors. Learn the secrets of why training fails and prevent it with best in class techniques for effective training. Learn how to make a business impact with training. For those who will be training groups of 6 or more. Learners leave class with a training plan to successfully conduct impactful and engaging training, facilitate classrooms and improve presentation skills. A highly interactive class designed to build skills that can be applied right away.

Learner Objectives:

• Identify Your Audience: Decide the need.

• Compose SMART Objectives

• Plan to create an environment conducive to learning

• Identify and Incorporate Adult Learning Principles

• Identify critical do’s and don’ts in training sessions

• Determine appropriate evaluation tools

• Create a final training plan



Train the Trainer- For Simulated Training Environments


Katy Caselli is a certified Instructional Designer and can create custom classes for your organization. Classes are interactive, impactful and actionable, and based on a “needs assessment” session with the organization to ensure the training will have a positive effect. Call Katy Caselli at 919 564 6855 between 8-5 PM Eastern Standard Time to set up a time to discuss the needs of your organization.

Katy Caselli has over 20 years’ experience with fixing people system problems that hold organizations back. She has shown a high return on investment in multiple training interventions, solving stubborn business problems and measurably building skills and internal promotions. An expert in manufacturing, an Industrial/Organizational Psychologist, and the author of Building Giants: A Proven System to Transform Your Workforce Through Effective Training, Katy Caselli can provide you expert guidance based on researched world-class techniques.

Consult with Katy

Purpose: A workshop to teach Subject Matter Experts (SMEs) to develop simulated work training in order to accelerate learning, and reduce errors and bottleneck in real manufacturing lines and equipment. A specialized training course for companies who are serious about training new hires to do their job in a highly structured way without jeopardizing the product line. SMEs are taught to design simulated technical training, and leave with at least one draft simulated training plan.

Learner Objectives:

• Design interactive, hands-on simulation modules for accelerated on-boarding of new hires in a manufacturing/industrial environment

• Use learning theory and job task analysis to determine the best learning plan for students. • Create hands-on technical training plans for teaching basic tasks that take knowledge and skill from zero to 100%

competence.

Customized Training Development

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