catc orientation

8/8/2019 Catc Orientation

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Orientation Course

V3.1


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Instructor Home Page

Headlines

From AcademyConnection

From Parent Academy Teach

manage student andinstructor classes

Learn

manage own training

ProfessionalDevelopment

can view career pathsetc.

Communicate

email, message togroups, message boards

The instructor home page

consists of five main sections:


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Administrator Home Page

Headlines

From Academy Connection

From Parent Academy

Manage Add an Academy

Add curriculum, classes and

users

View reports

Manage plans and users

Communicate

email, message to groups,message boards

Academy Asset Management

Only for selected person

The administrator home page

consists of three main sections:


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Student Home Page

Headlines

From AcademyConnection

From Parent Academy

Learn

manage own training

Career Development

can view career pathsetc.

Communicate email, message to

groups, messageboards

Academy & ProgramInformation

Information about theacademy program

The student home pageconsists of five main

sections:


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CurriculumCurriculum pages are divided into four sections:

Top Header bar

Left Media Display Area Bottom Navigation Bar

Right

Content

Display

Area


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Orientation Course

V3.1

Manage Academy


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Program Structure

Local

Academy

Local

Academy

Local

Academy

Local

Academy

Regional Academy Regional Academy

Cisco Academy Training Centre

Cisco

The Cisco Networking Academy Program uses a three-tier training

model to deploy the curriculum


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Program Structure

Local Academy Instructors

Regional Academy Instructors

Cisco Academy Training Centre Instructors

Cisco

Students

Train

Train

Train

Train


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Academy Requirements

Regional Academies are required by

contract to:

Train Local Academy instructors

Recruit and support at least 10 new Local10 new LocalAcademiesAcademies within the first 18 months

All Academies are required by contract to: To maintain a support agreement (SMARTnet)

for all academy CCNA and CCNP equipment


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Guidelines All Academies are required to follow the guidelines outlined in theQualityQuality

Assurance Plan (QAP).Assurance Plan (QAP). The QAP provides a framework intended tohelp all Academy sites achieve the following quality-related goals:

Comply with Cisco policiesComply with Cisco policies for participating in the Networking

Academy Program. Meet or exceed minimum standards for student success andcustomer satisfaction

Identify factors, strategies, programs, and instructors that enhance studentsuccess and provide customer satisfaction leadership

Regularly assess and monitor teaching, program operation, and educational

outcomes

Provide ongoing training and support to instructors in their identified areas ofinterest and need

Use program components and resources to ensure top performance of all

Academies


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Teaching Environment

A room of sufficient size

The room should include space for lab activities so that

individuals can participate in labs while others work

online. Provide sufficient and appropriate computers

Provide appropriate and adequate lab equipment

Develop safety policies and procedures for the

academy training room

Plan for individuals who need disability access and

accommodations in facilities and program elements


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Support Visit

Onsite support visits are an opportunity for

Academies to reflect on the current quality of

training that they provide to their students

It provides an opportunity for Academies to

work with their training Academy. Together

they can develop a strategy for continuous

improvement, which will provide an even

greater level of quality to their students


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Support Visit

Interviews with Administrators, Instructors,

Students and Main Contacts

Facility Tour

Classroom Observation or Team teaching

Review of assessment and satisfaction data with

the Academy team

Goal Setting by the Academy and the Support Visit

Team

A support visit consists of:


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Quality Assessment

Results as shown by written and skills test data Satisfaction collated from the results of thefeedback form

Feedback (both favourable and unfavourable)received during and after training

Support Visit Documentation Complaints filed with Cisco

Instructor and Student Interviews

Annual InstructorSelf Assessment and Goal Setting

Quality at an Academy can be determined by reviewing

several different data points:


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A Few Roles of Functionality Legal Main Contact (LMC)

Responsible for program, main point of contact

Curriculum Lead (CL)

Manages implementation ofManages implementation ofcurriculumcurriculum

Instructor Teaches classes, also includes registrar functionality

Registrar

Add students to academy and enrollsAdd students to academy and enrollsstudentstudent

Asset Manager Enables and inventories equipment to be used for courses

Observer Limited access for persons thinking about joining the

program

Student Learns


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Academy and Class Locator

o Can be accessedbefore or afterlogging onto the

AcademyConnection

o One locator form,with two options,

Academy or Classo If more than 500

results, must narrowsearch


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Membership Directory

o Search for co-workers and peers with accounts on the AcademyConnection

o Links to public profile information

o Links to Academy location information


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Orientation Course

V3.1

Learn


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Instructor Training

OPEN Training ModelOPEN Training Model

Instructors may attend

curriculum training from an

Academy which is not in theirexisting supporting Academy

CLOSED Training Model

Instructors wishing to receive

curriculum training for a specific

topic must attend their existing

support academy or support

center


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Instructor Training

Train the trainer

model Preparation for

training

Study material

before coming on

course




Cisco

Students

Train

Train

Train

Train


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Instructor Training

Initial training at every level includes:

o Registration process

o Training sessions (online and classroomlearning)

o Online exams (Chapter/Module)

o Skills tests

o Follow-up activities (satisfaction feedbackforms, continuing education).

o Gain CCAI status within two yearsCCAI status within two years or have to

redo the course


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CCAI Certification

The Networking Academy programprovides certification for Academyinstructors through the CiscoCertified Academy Instructor (CCAI)program

The CCAI program, which can beviewed as a vehicle for professionaldevelopment, is designed to ensurethat Cisco Networking Academyinstructors are proficient in the

Academy curriculum they will be

teaching.

All CCAI requirements mustAll CCAI requirements mustbe met within 24 monthsbe met within 24 monthsfrom the start of training.from the start of training.


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Course LengthsCourse Name Minimum Course Length

Orientation 3 days

CCNA1 5 days

CCNA2 6 days

CCNA3 4 days

CCNA4 4 days

CCNA Instructor Fast Track (IFT) 3 days

CCNP1 10 days

CCNP2 10 days

CCNP3 10 days

CCNP4 10 days

Network security 1 5 days

Network security 2 5 days

Wireless LANs 6 days

Fundamentals of UNIX 6 days

Fundamentals of Java 8 days

IT Essentials I 5 days

IT Essentials IInstructor Fast Track (IFT) 1 day

IT Essentials II 5 days

IT Essentials IIInstructor Fast Track (IFT) 1 day

Fundamentals of Voice and Data Cabling 5 days


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Fast Track Training

Must apply to attend with the help desk

Available to prospective instructors who are

industry certified and who are already very

familiar with the Networking AcademyCurriculum.

This training involves testing and demonstrating

the ability to teach the curriculum through a

series of skills-based tests and observations. Example

CCNA

all course skills exams and threaded case studies


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Certification Vouchers

CCNA Instructors

Qualification Requirements:

Instructors must receive a score of Proficient or

higher on the CCNA 4 Chapter 9 exam (pleasenote this is an optional exam), as verified by the

Academy Connection

Instructors must currently be using the Academy

Connection for theirStudent classes Instructors are only eligible for one voucher,

regardless of the score they received


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Certification Vouchers

CCNA ONLY

If pre-requisites met, instructors request own

voucher by:

Selecting Professional Development

Certification Status

information

From homepage.

After completion of process, a voucher number will be

emailed to the instructor and will also appear in their

profile.


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Continuing Education

Continuing education is expected of all

Networking Academy instructors

At least four hours of additional training is requiredAt least four hours of additional training is required

each year for each course an instructor haseach year for each course an instructor hascompletedcompleted

This additional training requirement begins within

the first 12 months of completing initial training


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Types of Continuing Education

Types of continuing education include:

Training classes offered by Cisco, CATC or

Regional Academy

Virtual Classroom

Annual Cisco Network Academy conference

Must be attended by one person from all CATCs and

Regional Academies


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Alumni Connection

Two types Eligible

Registered

Features Life long learning

Job placement

Ongoing curriculumOngoing curriculumaccessaccess

Industry and certificationinformation

Chat Discussion boards

Polls

Calendars


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Register for Alumni

Select Link


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Verify Age

Verify Age


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Legal Agreement

Alumni Features

Accept Agreement


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Registration

RegisterConfirm Information

Select options


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Legal Agreement

Community Features

Accept Agreement


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Confirmation

Accept Agreement

Take Survey


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Orientation Course

V3.1

Teach


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Student Classes

The primary role of the Academy instructor isteaching

Instructors help students

acquire knowledge develop problem-solving abilities

critical thinking skills


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Instructor Classes

CATC and RAinstructors Can train other

academy instructors

Support academies Timely

Ongoing basis

RA instructors

Must be trained byCATC

LA instructors Can only train students

Must be trained by RA




Cisco

Students

Train

Train

Train

Train


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Types ofStudents

Three types of student:

New

New to program and do not have an account. Incomplete

Were previously marked as Incomplete in an earlier

course of the same type and version.

Eligible Have an account, previously taken a course andHave an account, previously taken a course and

have met the prerequisites for the coursehave met the prerequisites for the course..


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Purpose of Online Assessment


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Hands-on Teaching & Learning

Student gradesshould take into

account all factors

Should use hands-on assessments as

well as online exams

Any other sources


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Types of Assessments


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Open v Closed book exams

Open book exam

True to life experience

Any resources can be used

Closed book exam No outside resources can be used

Cisco recommends

Chapter exams can use either method Final exams must be closed book

All exams should be supervised


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Multiple Forms

Cover same content

areas

Equivalent in difficulty

Majority of items are

different from other

forms

Contain same numberof scored items

May contain non-

scored field test items


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Assessment Items

MCSA (multiple-choice single answer)

MCMA (multipleMCMA (multiple--choice multiple answer)choice multiple answer)

Interactive items:

Drag and DropDrag and Drop

Point and Click

Simulation items

Testlets small stories or descriptions with multiplesmall stories or descriptions with multiple

questions that support integrative workquestions that support integrative work


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Personalized Feedback

Provided uponexam completion

Provided withlinks to content

Need to set upGLN servicesmanager

Not to be used asa means to

determine whichcurriculum canbe skipped

Your Personalized Feedback Report is listedbelow. Please remember that the items on your

exam may not have addressed all the material

covered in the curriculum. Because of this, your

Personalized Feedback Report may be helpful for

review or study, but does not always make up a

complete list of possible areas of weakness.

CCNA 3.0 Bridge 4

interface

* 4.1.7 ISDN switch types

4.2 ISDN Configuration

4.3 DDR Configuration4.3.1 DDR operation

4.3.2 Configuring legacy DDR

4.3.3 Defining static routes for DDR

* 4.3.4 Specifying interesting traffic for

* - indicates Personalized Feedback Item


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Course Feedback and Survey

The purpose of thecourse feedback is toobtain direct studentfeedback regardingtheir satisfaction

toward the course Instructors can use the

feedback to guidefurther classes

Instructors can view

course feedback onthe Survey Resultspage in the Gradebook

Can only view after 3people have taken


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Gradebook Overview


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Gradebook from Student Home

Students will only be able to see his/her owninformation

Students can view the scores, but not edit theStudents can view the scores, but not edit thepagepage

Students can access their assessment results whichmay include a proficiency report and/orpersonalized feedback

Students can view sub-scores and summary for the

assessment, if available

If display item information is selected for studentsthey can see the questions and answers from theregradebook


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Certificates

May be eligiblefor:

Certificate ofcoursecompletion

Congratulatoryletter

Qualify when apassing grade isentered in theresult column of

the gradebook


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Requesting Vouchers

Vouchers currently only available for

CCNA in EMEA at the moment

Must have received over 80% in CCNA 4chapter 9 exam

Students request their own vouchers

Voucher number sent via email


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Orientation Course

V3.1

Best Practices


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Lab-centric Instruction

Dedicated labs

NETLAB

Simulation Packet tracer

Emerging Technologies

NetworkS

ecurity IP Telephony

Wireless

Troubleshooting


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Orientation Course

V3.1

Community


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Community Features

Legal Main Contact (LMC) must enableLegal Main Contact (LMC) must enable

use of this featureuse of this feature

Discussion boards

For students to participate they must

provide:

First name

Last name

Email address


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Discussion Boards

Threads include:

Staff Room

Labs & Equipment

New Instructors

Professional

Development

General Discussions

Areas include:

Academy

Management

Community

Instructor Community

Alumni Connection

Private Community

Groups


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Posting Messages

When a user posts a message their usernamewill be a link to their profile


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Additional Features

Chats (both moderated and un-moderated)

Participants can hold real-time chats

These chats can be advertised on the site in

advance Calendars

Calendars can be created to highlight upcoming

chats or other events of interest to the community Polls

Used to take a quick survey of others on any

question you might wish to pose


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Success Stories

Cisco want to hear success stories aboutstudents from academies


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Orientation Course

V3.1

Resources


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Academy Marketplace

Offers the following products and

services to Academies. Hardware and Software

Discounted products from top technology companies

Books

Up-to-date technical books and Cisco Press

textbooks

Direct from Cisco Apparel and equipment direct from Cisco

Fundraisers and Donations

Innovative ways to raise money for your Academy

Program


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Library

G

ives you access to thefollowing: Program Information

Course Catalog

Professional Development

News and Announcements


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Course Catalogue

Allows anyone toaccess informationabout courses

User has the abilityto: View a course

description page(anyone)

View course demo(anyone)

Access AcademyOrientation (based onuser type)

Access GLNOrientation (based on

user type)


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Tools

Gives you access to the following: PowerPoint's

PASS Documents

InstructorGuides

Instructor and Student lab manuals

Student skills exam papers


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FTP Center


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Online Help

The Cisco Networking Academy Program offers

program support in a variety of methods:

Intelligent Knowledge Base

Virtual help desk 24-hour Academy Connection Support Team.

Phone

001 480 558 2379

E-mail

[email protected]

Fax

001 480 545 0224

Live Chat

NetacadAIM


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Intelligent knowledge base

The majority of program support will take placethrough the Knowledge Management Tool.


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Glossary


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Copyright

All Program material, including but not

limited to, curriculum, exams, and course

materials are Cisco Systems copyrighted

materials

Academies must comply with the course

material grant of license provided by Cisco

Systems for participation in the Program


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Trademarks

Cisco Systems provides Academies with a

right to use one trademark, the Networking

Academy logo.


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Security Guidelines

Curriculum downloads Program curricula must be downloaded onto

the Local Area Network (LAN) server within

the Academy.

This server will deliver the curricula to the

local classroom.

The Academy must password protect

program materials In no event shall the Academy make any

program materials generally available to

third parties (general public).


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Security Guidelines

Classroom instructions Should provide students view only classroom

access to the Program materials.

Instructors should adhere to the establishedstudent proctoring procedures to ensure

students are not:

Cheating on exams

Making copies of the Program materials or otherwiseattempting to duplicate and distribute (e-mail, CD, and

so on) the Program materials outside the Academy.


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Security Guidelines

Assessment server Instructors should adhere to the Program exam

procedures


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Questions?


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