cath sisson

Engaging Communities – A Learning Network

30th September 2002 at the Royal College of Obstetricians & Gynaecologists

needs

offers

Cath Sisson

Public Involvement ManagerBurnley Pendle & Rossendale PCT

Email: [email protected]

Tel: 01282 610253

Strategies / Policies on:

Expenses / Reimbursement / Reward

for volunteers / Lay Reps

Peer Interview Project for Older People

(audit / quality / views on services / needs assistant)

Need:

Offer:

North West Community Involvement Network

Website: www.nhsia.nhs.uk/nwcin

North West

NatPaCT Area



needs

offers

Rob Haley

Locality Development Manager

Salford PCT

[email protected]

Developing locality management structures

Information on the SAPHC2 pilot work:

Organisational development to enable better working practices with communities

Need:

Offer:

North West

NatPaCT Area



needs

offers

Trish Devey

Sure Start Mainstreaming and Innovation Manager

North Manchester PCT

[email protected]

Tel: 0161 205 4796

Ways to “Mainstream” Sure Start ethos – how to address the inequalities we are creating (with Sure Start Programme)

Consultation process around Sure Start

Services for children under 4 and their families – examples include:

- “Draw and Write” with 10/11 year olds on services / Programmes / Building design

- Involving staff in shaping programmes / projects

- engaging parents and carers

Need:

Offer:

North West

NatPaCT Area



needs

offers

Kerry Davis

Locality Development Manager

Salford PCT

[email protected]

Staff involvement and working towards localities and community

Information about the DoH Project SAPHC 2 pilot.

Organisational development of working with communities

Need:

Offer:

North West

NatPaCT Area



needs

offers

Gerry Stone

Development Officer

Salford PCT

[email protected]

I need to understand how all this fits with regeneration

Information on Salford’s Capacity Releasing Strategy

Need:

Offer:

North West

NatPaCT Area



needs

offers

Maureen Dale

Quality Manager

Sunderland Teaching PCT

Email:

[email protected]

Tel: 0191 569 9921

Advice around city wide PCT

PALS

Experience (seven years plus) of variety of methods and mistakes of public involvement

Need:

Offer:

North East

NatPaCT Area



needs

offers

Heather Inglis

Lead for Public Involvement

Sedgefield PCT (County Durham)

Tel: 01388 [email protected]

Patient Experience Groups

Any experience anyone can share about doing them in GP Practices?

Just written a communication strategy involving the Public and Key Stakeholder Groups

Need:

Offer:

North East

NatPaCT Area



needs

offers

Graham Ashworth

Non-Executive Director

Doncaster West PCT

Tel: 01302 796796

What comes in between Diagnosis and Expert Patients?

Good practice in staff care

Need:

Offer:

Yorks & Humber

NatPaCT Area



needs

offers

Kath Beer

PALS Development Officer

and

Linda Wigley

Head of Primary Care and Public Involvement

Craven, Harrogate & Rural District PCTEmail: [email protected]

Tel: 01423 553513

How are PALS “feeding” in to governance frameworks?

Clinical information / public involvement?

Ideas on PALS in rural areas and links to social care

Need:

Offer:

Yorks & Humber

NatPaCT Area



needs

offers

Yvonne Thomas

Head of Public Health Partnerships

Heart of Birmingham Teaching PCT

[email protected]

Information about linking the NRF money to the PPI Programme. Copy of the approach and job descriptions

Information about a training programme run by “locals/lay people” for professionals

Need:

Offer:

West Midlands

NatPaCT Area



needs

offers

Michele McCreadie

Director of Organisational and Clinical Quality

North Eastern Derbyshire PCT

[email protected]

Development of community based resources centres with/without beds

Engaging ethnic minority communities in development of services specific to their needs

Need:

Offer:

East Midlands

NatPaCT Area



needs

offers

Joy Cummings-Jones

Assistant Dir for Public and Patient Involvement

Nottingham City PCT

[email protected]

Engaging Staff (that are difficult to engage)

Local Involvement in partnership with Local Authority

Need:

Offer:

East Midlands

NatPaCT Area



needs

offers

Janet Fullforth

Programme Manager

South Gloucestershire PCT

[email protected]

Tel: 0117 330 2431

Ways of getting staff interested and more skilled in public involvement and recognising the culture change in their relationships with the public / patients

Information on what we have done so far on the above

plus Involving Children and Young People Project

Need:

Offer:

South West

NatPaCT Area



needs

offers

Jenny Edwards

PALS Manager

Kennet and North Wiltshire PCT

[email protected]

Examples of PPI Strategy in Community Areas

PALS – strategy operational, etc

Need:

Offer:

South West

NatPaCT Area



needs

offers

Esther Trenchard-Mabere

Associate Director Health Improvement

Walthamstow, Leyton and Leytonstone PCT


Tel: 020 8926 5123

Ideas / examples of PPI Strategy

Experience / examples from work with HAZ’s (previous jobs), regeneration, health promotion

Need:

Offer:

London

NatPaCT Area



needs

offers

Claire Foreman

Public Involvement Manager

Southwark PCT

[email protected]

Tel: 020 7346 6444

Policy / ideas on payments / incentives / motivators for involvement

Draft PI strategy / induction training package

Need:

Offer:

London

NatPaCT Area



needs

offers

John Harms

Associate Director for Public Health

Bexley PCT

[email protected]

Tel: 020 8298 6284

Public and Patient involvement strategy

PALS protocol, model, Job Descriptions, etc

Need:

Offer:

London

NatPaCT Area



needs

offers

Marion Gibbon

Public and User Involvement Manager

Lewisham PCT

[email protected]

Involving young people in clinical governance development

Induction training package.

Draft training package for community nurses in PUI

Draft PUI strategy for borough and PCT

Need:

Offer:

London

NatPaCT Area



needs

offers

Liz Kyriacou

Deputy Localities Manager

Ealing PCT

[email protected]

?

An insight into Primary Care Access Centre in Southall primarily directed at refugees and asylum seekers

Southall locality and it’s cultures

Need:

Offer:

London

NatPaCT Area



needs

offers

Jackie Chin

Director of Public Health

Ealing PCT


Tel: 020 8893 0114

We have developed seven neighbourhoods and need to develop a community involvement infrastructure with other statutory community and voluntary organisations. Advice welcome.

We have a shared patient and public involvement manager between our local acute trust and PCT. Helps with integration an innovation.

PALS service up and running.

Two Healthy Living Centres.

Need:

Offer:

London

NatPaCT Area



needs

offers

Jemma Gilbert

Project Manager for Patient & Public InvolvementSutton and Merton PCT (near Wimbledon)

[email protected]

Tel: 020 8251 1129

Exciting / innovative methods for involving staff

Have produced a Community Engagement Strategy focusing on organisational development and culture change. Undertook extensive consultation process to examine motivations and expectations for PPI with the local community

Need:

Offer:

London

NatPaCT Area



needs

offers

Claire Wise

Patient Advice and Liaison Service Manager (PALS)Reading PCT

[email protected]

Tel: 0118 982 2829

Any tips on how to undertake successful patient surveys

Have been establishing a PALS for six months - so may be able to share some ideas

Need:

Offer:

South East

NatPaCT Area



needs

offers

Sara Geater

PALS Co-ordinator

Bexhill and Rother PCT and Hastings and St Leonards PCT

[email protected]

Tel: 01424 735629

Different Models for pubic involvement and sharing PALS good practise

Working with councils and other agencies and links with NHS (e-government) - PALS

Need:

Offer:

South East

NatPaCT Area



needs

offers

Joy Jewitt

Integrated Care Facilitator

East Kent Coastal PCT

[email protected]

Tel: 01304 222330

How do we avoid overkill for our public?

Thirteen and a half years NHS, successful Healthy Living Centre bid and good involvement opportunities with other agencies (statutory and voluntary) and public / communities

Need:

Offer:

South East

NatPaCT Area



needs

offers

Sue Robertson

Dir of Commissioning and Performance ImprovementNorth Surrey PCT

[email protected]

Other PCT’s who are likely to have to “lead” a public consultation about service change (in our case, acute Trust reconfiguration) – how are you planning to involve the public in the decision, prior to formal consultation?

Can share what we have done so far

Need:

Offer:

South East

NatPaCT Area



needs

offers

Claire Pond

Public Involvement and Communications Manager

Portsmouth City PCT

[email protected]

Experience of engaging public across partner organisations to ensure joined up working - patients and public – notably hard to reach groups.

1. Experienced 1st wave EPP

2. Established Citizens Panel within PCT (mainly older age group but working hard to expand)

3. PPI Strategy under development

Need:

Offer:

South East

NatPaCT Area



needs

offers

Joyce Talbot

Mid-Sussex PCT


PCT who has a public involvement with developing services

Some expertise in Intermediate Care and Public Involvement

Need:

Offer:

South East

NatPaCT Area



needs

offers

Jane ThwaitesAssociate Director of Operations and Nursing / Public and Patient Involvement Lead

Guildford & Waverley PCT

[email protected]@gwpct.nhs.uk

Help with raising health interest and knowledge across differing communities with very different health service provision their communities

Help and advice in setting up Expert Patients Programme – Living Well Course

Need:

Offer:Catherine CobleyNon-Executive Director

and

South East

NatPaCT Area



needs

offers

Clare Bello

Communications, PR and Public Involvement ManagerBedfordshire Heartlands PCT

[email protected]

Tel: 01525 636831

Any help in terms of developing PCT public involvement strategy

User involvement methods

Need:

Offer:

Eastern

NatPaCT Area



needs

offers

Ian Brittain

Head of Corporate Affairs

Hertsmere PCT

[email protected]

Office: 01707 622 940

Mobile: 07900 223 157

Good, practical suggestions to make PALS work in primary care

Help with recruiting “real” local people, not community activists! and how to keep them enthused!

Need:

Offer:

Eastern

NatPaCT Area



needs

offers

Valerie Moore

Consultant

MAC Associates

[email protected]

Information / ideas of ways around the problems of payment to Forum members

Training as a recruitment tool and as support / reward to participants in PF’s

Need:

Offer:

cath sisson

Documents