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    copyright Nandu J Nagarajan 1

    Strategic Cost Management

    NANDU J. NAGARAJAN

    Performance measurement and incentives

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    PERFORMANCE MEASUREMENT AND

    INCENTIVES

    CHAPTER 14

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    Decentralization

    Managerial responsibility should be tied tothe allocation of decision rights. Thus, ourchoice of performance measures should belinked to the level of decentralization

    Cost Centers cost

    Revenue Centers sales, market share, CRM

    Profit Centers All of the above

    Investment Centers All of the above & investment Corporate versus divisional versus individual measures

    Line of sight measures

    Financial versus non-financial measures

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    PERFORMANCE MEASUREMENT

    Tailor performance measurement to the businessunit

    Link performance measurement to a units

    short and long-term targets Combine financial and operating performance in

    the measurement (Income Statement valuedrivers and Balance Sheet value drivers)

    Avoid too many measures (LBO model versusBalanced Score Card)

    Identify performance measures that serve asearly warning indicators

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    CHOOSING PERFORMANCE

    MEASURES

    Performance measures should be linked to value Managers should be able to influence the

    performance measures through their actions Effect of other factors such as external shocks

    and other individuals should not be excessive In the absence of these conditions holding, the

    performance measure will impose risk on themanagers to overcome moral hazard but may notinduce value creation

    Financial or non-financial performance measures?Financial e.g., EBIT, ROI, RI, EVANon-financial e.g., customer satisfaction,

    quality, cycle time

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    FINANCIAL MEASURES OF

    PERFORMANCE

    There are four main categories of financialmeasures:

    1) Income

    2) Cash

    3) Return

    4) Value

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    CASH FLOW MEASURES

    Gross cash flow

    Earnings before interest, tax anddepreciation/amortization (EBITDA)

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    INCOME MEASURES

    Earnings before interest and tax (EBIT)

    EBITDA Depreciation/Amortization

    Net operating profit after tax (NOPAT)

    EBIT ( 1- tax rate) Net Income (NI)

    EBIT + Interest Income InterestExpense

    Earnings per share (EPS):

    NI/ # of shares outstanding

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    RETURN MEASURES

    Return on Equity (ROE):

    Net income/Total common equity

    ROI: After Tax Income/Assets (Divisional)

    Dupont ratio:

    (After tax Income/Sales) x (Sales/TA) = ROI ROI also defined as Operating Income/TA

    Identify value drivers based on different components ofROE

    Return on Capital Employed (ROCE) or Return on NetAssets (RONA):

    NOPAT/ Net Assets (TA-Current Liabilities)

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    SINGLE PERIOD VALUEADDED

    MEASURES

    Residual Income (RI): After Tax Incomeminus a charge for assets

    Economic Value Added (EVA):

    Stern Stewart measure of economic profitminus a charge for capital employed

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    WHICH FINANCIAL MEASURES?

    COMMON FINANCIAL MEASURES

    ROI

    Residual Income (RI)

    Earnings before interest, tax and depreciation(EBITDA)

    Economic Value Added (EVA)

    Net Operating Profit After Taxes (Stern Stewart)

    - (Weighted Average x (CapitalCost of Capital) Employed)

    EVA = NOPAT (SS) WACC X CE

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    MORE ON EVA

    NOPAT (SS) modifies profit calculation comparedto NOPAT

    Change in EVA associated with change inshareholder value

    Ways to increase EVA* Increase net profit without increasing

    capital* Reduce capital employed in projects

    earning returns lower than the cost ofcapital

    * Invest capital in projects with returnshigher than the cost of capital

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    CRITICAL THINKING EXAMPLE

    Consider the following data for the twogeographical divisions of the PittsburghHome Products (PHP) Company that operateas profit centers:

    Allegheny Ohio

    Total assets $1,000,000 $5,000,000

    Current liabilities 250,000 3,000,000Operating income 200,000 750,000

    Tax Rate: 40%

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    CRITICAL THINKING EXAMPLE

    (CONTINUED)

    REQUIRED

    Calculate the ROI for each division using after taxincome as the measure of income and using totalassets as the measure of investment.

    Allegheny: $ 200,000(1-.40)/1,000,000 = 12%

    Ohio: $ 750,000(1-.40)/5,000,000 = 9%

    Allegheny is doing better

    Some analysts compute ROCE as after taxincome divided by capital employed ( 16% and22.5%, respectivelyaccording to this criterion,Ohio is doing better)

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    PROBLEMS WITH THE ROI

    MEASURE

    Definition of numerator (after tax income) and denominator(total assets)

    Operating income is subject to several accountingadjustments such as expensing advertising and R&D,

    inventory valuations, and amortizing goodwill

    ROI is a myopic measure not consistent with NPV criterion

    Decentralization with use of the ROI measure can lead toagency problemswrong decisions by managers

    Case 1: Managers ROI is 20%, cost of capital is 15%,project return is 18%

    Case 2: Managers ROI is 15%, cost of capital is 20% andproject return is 18%

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    CRITICAL THINKING EXAMPLE

    (CONTINUED)

    Pittsburgh Home Products Company hasused RI as a measure of managementperformance, the variable it wants a

    manager to maximize. Using thiscriterion, what is the RI for each divisionusing operating income and total assets, ifthe required rate of return on investment

    is 10 percent?

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    RESIDUAL INCOME

    CALCULATIONS

    Residual income is defined as :

    After Tax Income (required rate of return) x (total assets)

    Allegheny:

    $120,000 - (0.10 x $1,000,000) = $ 20,000 Ohio:

    $ 450,000 (0.10 x $5,000,000) = ($50,000)

    Allegheny is doing better Required rate of return should be set at cost of capital If set at accounting rate of return, ordering of divisional

    performance could be different

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    EVALUATING RESIDUAL

    INCOME

    Does not have the problem that ROI has in being anefficiency measure, so managers get overly focused on onenumber

    It is a myopic one period measure

    However, present value of Residual Income equals NPV

    It also has several measurement problems

    Where does rate of return come from? Is it set at cost ofcapital?

    Bias towards larger divisions?

    Not as popular as ROI

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    CRITICAL THINKING EXAMPLE

    (CONTINUED)

    Pittsburgh Home Products has two sources offunds: long-term debt with a market value of$3,500,000 and an interest rate of 10%, andequity capital with a market value of $3,500,000at a cost of equity of 14 percent.

    PHPs income tax rate is 40 percent. PHP applies the same weighted-average cost of

    capital to both divisions, since each division facessimilar risks.

    Calculate the EVA for each division. Which of the measures calculated in

    requirements 1, 2, and 3 would you recommendPHP use?

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    EVA CALCULATIONS

    Recall that EVA = NOPAT WACC X CE

    Usually the first step is to calculate theNOPAT. To do this the effect of accounting

    adjustments have to be undone, forexample (Vyaderm case)

    1)Capitalize R&D

    2) Capitalize advertising3) Switch to FIFO instead of LIFO

    inventory valuation

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    EVA (CONTINUED)

    These adjustments have implications both for theIncome Statement and the Balance Sheet. SternStewart lists more than a hundred adjustments,but in practice 7-10 are most common

    For simplicity, we have ignored theseadjustments in our numerical example. However,in the Vyaderm case we will consider someadjustments. Please study these carefully.

    Next, the net after tax operating income is

    calculated:Allegheny: $200,000 (1-0.40) = $120,000

    Ohio : $750,000 (1-0.40) = $450,000

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    EVA (CONTINUED)

    The Weighted average cost of capital(WACC) is calculated by weighting thecost of equity and the after tax cost of

    debt by their proportions in the unitscapital structure. PHP has 50% equity and50% debt

    WACC = 0.14 X 0.5 + 0.10 (1-0.4) x 0.5

    = 0.10

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    EVA (CONTINUED)

    Capital Employed is:

    Total Assets Current Liabilities

    Allegheny:

    $1,000,000 $250,000 = $750,000

    Ohio:

    $5,000,000 $3,000,000 = $2,000,000

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    EVA (CONTINUED)

    EVA calculation:

    NOPAT WACC X CE

    Allegheny:

    $120,000 - 0.10 x 750,000 = $45,000

    Ohio:

    $ 450,000 0.10 x 2,000,000 = $250,000

    Therefore, the Ohio division is performingbetter

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    LIMITATIONS OF EVA

    Operationally, determining the cost of capital atthe divisional level is not easy

    You need to have complete financial statementsfor the EVA center. Allocations of costs andassets, transfer pricing and other inter-divisionalproblems can impact the effect of EVA as aperformance measure

    Macroeconomic factors outside the managerscontrol, such as interest rates, can affect cost ofcapital

    Operationally, subjective factors can creep intothe EVA calculation in determining the managersbonus payout

    EVA can operate as a myopic measure also. It isbased on accounting profit not cash flows

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    SYMPTOMS OF PERFORMANCE

    MEASUREMENT FAILURE Performance is acceptable on all dimensions

    except profit. Customers dont buy even when prices are

    competitive. No one notices when performance measurement

    reports are not produced. Managers spend a lot of time debating the meaning

    of the measures. Share price performance is lethargic despite solid

    financial performance. You havent changed your performance measures in

    a long time. Youve recently changed your corporate strategy.

    (Vitale/Mavrinac)

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    Problems 14-40 and 14-41

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    VYADERM PHARMACEUTICALS

    Case documents the companys implementationof EVA

    Class discussion issues in addition to numericalissues listed in course outline

    What are the industry factors affecting theDermatology division?

    What are the various stages in the evolution ofthe EVA system?

    What is the importance of EVA value drivers?

    What are the EVA numbers for dermatology for2000 and 2001 What should be done about managers 2000

    bonus?

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    Balanced Score Card perspectives and

    Strategy Maps

    Financial

    Customer

    Business Process

    Learning and Growth

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    GOVERNANCE

    AND INTERNAL CONTROL

    Management control mechanisms in companies are veryimportant

    Recall the example of Barings Bank

    The Barings Bank example shows that weaknesses inmanagement control can lead to value destruction.

    Management control mechanisms involve the system ofchecks and balances, performance measurement andreward systems and coordination mechanisms

    One important coordination mechanism with strongimplications for value is transfer pricing

    Transfer pricing is the pricing of goods and services inintra-company transfers

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    TRANSFER PRICING

    CHAPTER 15

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    TRANSFER PRICING Vertically integrated companies or companies with common

    services use transfer pricing as an internal control andcoordination mechanism.

    We will see that transfer pricing arises when companiesvertically integrate through acquisitions for strategicreasons including avoiding hold-up problems

    Because managers are evaluated based on theperformance of their divisions in decentralizedenvironments, transfer pricing creates externalities that cancloud incentive control and evaluation

    The objectives of transfer pricing are:- tax minimization- managing internal sourcing- evaluating divisional performance- implementing corporate strategy

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    TRANSFER PRICING

    (CONTINUED)

    Transfer pricing formula:TP = Incremental cost +Opportunity

    cost for supplying division

    Operationally for the supplier,

    TP = (marginal cost/unit) variable cost/unit + change in fixed cost/unit + lost

    contribution margin for not makingoutside sales

    Assumes constant marginal cost

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    EXAMPLE

    The Hong Kong Home Products companyhas two divisions, Appliances and KitchenDesigns . The Appliance division suppliesrefrigerators to the Kitchen Designs

    division. The capacity of the appliancedivision is 2000 refrigerators per year. Thevariable cost of production is $60 perrefrigerator. The fixed cost per unit is

    $100 ( based on a volume of 2000 units).The market price for this category ofrefrigerator is $225 per unit.

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    EXAMPLE ( CONTINUED)

    Required:

    1. If the Appliance division is at capacity, what isthe optimal transfer price?

    2. If the Appliance division has excess capacity,

    what is the best decision for the company, as awhole, buy inside or outsource?

    3. What transfer price with divisionaldecentralization will provide the optimal solutionfor the company?

    4. What other factors would become important ifthe Kitchen Designs division is located in Manila,Phillipines?

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    TRANSFER PRICING METHODS

    Transfer pricing methods

    - Market - based pricing

    - Variable cost pricing

    - Full cost pricing

    - Negotiated transfer pricing

    - Dual transfer pricing

    Value Chain considerations andmanagerial incentives become veryimportant in transfer pricing

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    Problems 15-26, 15-27 and 15-29

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