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_________________________________________________________________________________ FB TS EL7 03 ICG® Standard Operating Procedure | released by ICG® Service Department CBC COMPUTER ELECTRONIC TROUBLESHOOTING Issued by Gabriel_Arranz_Service Manager – International Date: 07.11.2014 Review by: Christian Schuler_Head of Electronic Michael Donhauser_Quality Management Date: 07.11.2014

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Page 1: CBC COMPUTER ELECTRONIC TROUBLESHOOTINGproductload.johnsonfit.com/inc/uploaded_media/2... · primary drive pulley YES Is the magnet present? Replace the cam pulley 72T kit Art No:

_________________________________________________________________________________FB TS EL7 03 ICG® Standard Operating Procedure | released by ICG® Service Department

CBC COMPUTER

ELECTRONIC TROUBLESHOOTING

Issued by Gabriel_Arranz_Service Manager – International Date: 07.11.2014Review by: Christian Schuler_Head of Electronic

Michael Donhauser_Quality Management Date: 07.11.2014

Page 2: CBC COMPUTER ELECTRONIC TROUBLESHOOTINGproductload.johnsonfit.com/inc/uploaded_media/2... · primary drive pulley YES Is the magnet present? Replace the cam pulley 72T kit Art No:

CBC COMPUTER ERROR CODES

_________________________________________________________________________________FB TS EL7 03 ICG® Standard Operating Procedure | released by ICG® Service Department 1

Issued by Gabriel_Arranz_Service Manager – International Date: 07.11.2014Review by: Christian Schuler_Head of Electronic

Michael Donhauser_Quality Management Date: 07.11.2014

Page 3: CBC COMPUTER ELECTRONIC TROUBLESHOOTINGproductload.johnsonfit.com/inc/uploaded_media/2... · primary drive pulley YES Is the magnet present? Replace the cam pulley 72T kit Art No:

CBC COMPUTER ERROR CODES

_________________________________________________________________________________FB TS EL7 03 ICG® Standard Operating Procedure | released by ICG® Service Department 1.1

Issued by Gabriel_Arranz_Service Manager – International Date: 07.11.2014Review by: Christian Schuler_Head of Electronic

Michael Donhauser_Quality Management Date: 07.11.2014

Page 4: CBC COMPUTER ELECTRONIC TROUBLESHOOTINGproductload.johnsonfit.com/inc/uploaded_media/2... · primary drive pulley YES Is the magnet present? Replace the cam pulley 72T kit Art No:

The computer does not power up as soon as the crank has

completed 2 full revolutions

Pedal with a cadence > 50 RPM

Does the computer switch

on?

Does the computer switch

on?Problem solvedYES

Do you see a blinking battery

icon in the upper left corner of the

display?

YES

Change LiPo battery

Remove right side shroud and check if all connectors are

properly plugged in the corresponding

terminals located on the Power Module

NO

Does the computer switch

on?

Problem solved

YES

Disconnect the LiPo battery connector and

re-connect it after 3 sec. in order to reset the

system

NO

Does the computer switch

on?

Check if a magnet is positioned on the inner

side of the 72 tooth primary drive pulley

YES

Is the magnet present?

Replace the cam pulley 72T kitArt No: 150-01-00022-01

NO

Replace the Reed SwitchArt No. 170-02-00008

YES

Connect a new computer directly on the Power Module using a new

upper handlebar slider assembly

Art No: 110-01-00012-01

NO

Does the computer switch

on?

Replace the Power ModuleArt No: 170-01-00009-01

NO

Replace the cable goes from Power Module to computer

Art No: 110-01-00012-01YES

Problem solvedNO

COMPUTER DOES NOT POWER UP WHEN PROVIDING INITIAL RPM SIGNAL

Replace computerArt No: 320-00-00009-01

NO

Battery will be recharged during

first 2 minutes

YES

Do you see a blinking battery

icon in the upper left corner of the

display?

YES Problem solved

NO

Computer does not power up when providing more than 50 RPM pedal cadence

Possible causes may be:- Generator does not provide energy to the LiPo battery.- LiPo battery is empty.- Cable break due to squeezed / torn computer cable.- Cable break / broken wire within the computer.

Connect a new LiPo battery to the Power Module

Art No: 170-03-00012-01NO

Does the computer switch

on?

Replace the GeneratorArt No: 150-01-00017-01

YESDoes the

computer switch on?

Problem solvedYES

NO

Issued by: Gabriel Arranz_ Service Manager – International Date: 07.11.2014Review by: Christian Schuler_Head of Electronic

Michael Donhauser_ Quality Management Date: 07.11.2014

_________________________________________________________________________________FB TS EL7 03 ICG® Standard Operating Procedure | released by ICG® Service Department 2

1. Pedal at least 30 seconds at 70 RPM to allow a system check to run automatically.

2. System Check

Does the computer

display Error A14?

YES

Problem solved

NO

Replace the Power ModuleArt No: 170-01-00009-01

Page 5: CBC COMPUTER ELECTRONIC TROUBLESHOOTINGproductload.johnsonfit.com/inc/uploaded_media/2... · primary drive pulley YES Is the magnet present? Replace the cam pulley 72T kit Art No:

Screen displays ! instead

of Level % value

Are the raw values within the intended

range?Max value:514 -614Min value: >60-121

Delta Value:420 - 580

Display shows “BRAKE

CALIBRATION FAILED"

NO

Is the tube magnet of the

magnetic brakeplaced in its

intended position?

YES

YES

YES Problem solved

SCREEN DISPLAYS ! INSTEAD OF LEVEL % VALUE

Turn tube magnet 180º clockwise on

length axis until you will reach a valid

Min. value

NO

Do you reach the Min. Raw

value? Min Value:

>60-121

NO

Check the mechanical brake

adjustment

Problem solved

YES

Was the Brake calibration sucessful?

Problem solvedYES

NO

_________________________________________________________________________________FB TS EL7 03 ICG® Standard Operating Procedure | released by ICG® Service Department 3

If the values lie outside a certain range, the brake calibration fails.

Possible causes may be:- Brake calibration process was not properly

performed.- Brake resistance system is not properly

adjusted.

Issued by: Gabriel Arranz_ Service Manager – International Date: 07.11.2014Review by: Christian Schuler_Head of Electronic

Michael Donhauser_ Quality Management Date: 07.11.2014

Perform brake calibrationt o validate if mechanic adjustment

was successful.Refer to CBC Computer

OM_P. 1

Page 6: CBC COMPUTER ELECTRONIC TROUBLESHOOTINGproductload.johnsonfit.com/inc/uploaded_media/2... · primary drive pulley YES Is the magnet present? Replace the cam pulley 72T kit Art No:

COMPUTER DISPLAYS ! INSTEAD OF A WATT VALUE

Computer displays !instead of a Watt

value

Problem solved

_________________________________________________________________________________FB TS EL7 03 ICG® Standard Operating Procedure | released by ICG® Service Department 4

The OFFSET measurement fails, an exclamation symbol (!) is displayed.

Possible causes may be:- OFFSET measurement process was not properly performed.

Issued by: Gabriel Arranz_ Service Manager – International Date: 07.11.2014Review by: Christian Schuler_Head of Electronic

Michael Donhauser_ Quality Management Date: 07.11.2014

Perform OFFSET measurementRefer to CBC

Computer OM_P.14

Page 7: CBC COMPUTER ELECTRONIC TROUBLESHOOTINGproductload.johnsonfit.com/inc/uploaded_media/2... · primary drive pulley YES Is the magnet present? Replace the cam pulley 72T kit Art No:

SCREEN DISPLAYS E INSTEAD OF LEVEL % VALUE

Screen displays an Einstead of a Level %

value

Connect a new Gear Module and test its

funcionallity

Does the computer display a Level %

value?

Use a spare cable harness to bridge the connection between Gear Module &

Power Module

Does the computer display a Level %

value?

Replace main cable harness kit

Art No: 170-01-00016-01

Replace Gear Module assembly

Art No: 170-01-00005-01

Remove right shroud and check if all connectors are properly

positioned in the corresponding terminals on the Gear Module & Power Module

Are all connectors properly

connected in?

Fix all connections properly

_________________________________________________________________________________FB TS EL7 03 ICG® Standard Operating Procedure | released by ICG® Service Department 5

An “E” is always shown in the Level display.

Possible causes may be:- Computer isn´t receiving any data from the Gear Module due to incorrect connection of the wiring.

NO

YES YES

NO

YES

Issued by: Gabriel Arranz_ Service Manager – International Date: 07.11.2014Review by: Christian Schuler_Head of Electronic

Michael Donhauser_ Quality Management Date: 07.11.2014

Page 8: CBC COMPUTER ELECTRONIC TROUBLESHOOTINGproductload.johnsonfit.com/inc/uploaded_media/2... · primary drive pulley YES Is the magnet present? Replace the cam pulley 72T kit Art No:

COMPUTER DISPLAYS E INSTEAD OF A WATT VALUE

Computer displays E instead of a Watt value

Use a spare cable harness to bridge the connection between Gamma sensor

& Power Module

Does the computer display

a Watt value?

Replace Gamma Sensor Module

Art No: 170-01-00007-01

NO

Does the computer display a Watt

value?

Problem solvedYES

YES

Remove right shroud and check interconnection cable between

Power Module and Gamma Sensor

Module

Are all connectors properly plugged

in?

Fix all connections properly

NO

YESReplace main cable

harness kitArt No: 170-01-00016-01

_________________________________________________________________________________FB TS EL7 03 ICG® Standard Operating Procedure | released by ICG® Service Department 6

An “E” is always shown in the Watt display.

Possible causes may be:- Computer isn´t receiving any data from the Gamma Sensor due to incorrect connection of the wiring.

Issued by: Gabriel Arranz_ Service Manager – International Date: 07.11.2014Review by: Christian Schuler_Head of Electronic

Michael Donhauser_ Quality Management Date: 07.11.2014

Page 9: CBC COMPUTER ELECTRONIC TROUBLESHOOTINGproductload.johnsonfit.com/inc/uploaded_media/2... · primary drive pulley YES Is the magnet present? Replace the cam pulley 72T kit Art No:

AFTER POWER UP, A RED SCREEN WITH A I2C SYSTEM BUS ERROR APPEARS

A red screen appears on the display and states #error code as soon as computer power up

Replace computerArt No: 320-00-00009-01

Does the computer power up correctly?

Problem solved

YES

Remove right shroud and unplug out Gear Module

NODoes the computer

power up correctly?

Disconnect the LiPo battery connector and re-connect it

after 3 sec. in order to reset the system

Replace Gear ModuleArt No: 170-01-00005-01

Replace Power ModuleAt No: 170-01-00009-01

NO

_________________________________________________________________________________FB TS EL7 03 ICG® Standard Operating Procedure | released by ICG® Service Department 7

YES

Does the computer shows an error code?

YES

Problem solvedNO

Issued by: Gabriel Arranz_ Service Manager – International Date: 07.11.2014Review by: Christian Schuler_Head of Electronic

Michael Donhauser_ Quality Management Date: 07.11.2014

Unplug Gear Module and test if system

check shows an error code.

Refer to the CBC Computer OM_ P.17

An ERROR I2C BUS is displayed.

Possible causes may be:- The data communication between the computer and the other system modules could not get established or is disturbed.

Page 10: CBC COMPUTER ELECTRONIC TROUBLESHOOTINGproductload.johnsonfit.com/inc/uploaded_media/2... · primary drive pulley YES Is the magnet present? Replace the cam pulley 72T kit Art No:

No backlight on the computer apparent during power up and

operation / front led light works properly

Problem solved

Replace computerArt No: 320-00-00009-01

BACKLIGHT DOES NOT POWER UP & FRONT LED LIGHT WORKS PROPERLY

_________________________________________________________________________________FB TS EL7 03 ICG® Standard Operating Procedure | released by ICG® Service Department 8

Issued by: Gabriel Arranz_ Service Manager – International Date: 07.11.2014Review by: Christian Schuler_Head of Electronic

Michael Donhauser_ Quality Management Date: 07.11.2014

The CBC Computer does not power up but front led light works properly.

Possible causes may be:-A malfunction existing and CBC Computer must be replaced

Page 11: CBC COMPUTER ELECTRONIC TROUBLESHOOTINGproductload.johnsonfit.com/inc/uploaded_media/2... · primary drive pulley YES Is the magnet present? Replace the cam pulley 72T kit Art No:

TOUCH SENSOR BUTTONS OF COMPUTER DO NOT WORK

_________________________________________________________________________________FB TS EL7 03 ICG® Standard Operating Procedure | released by ICG® Service Department 9

Issued by: Gabriel Arranz_ Service Manager – International Date: 07.11.2014Review by: Christian Schuler_Head of Electronic

Michael Donhauser_ Quality Management Date: 07.11.2014

Touch sensor buttons of computer do not work

Replace computerArt No: 320-00-00009-01

YES

Problem solved

Has the computer the

latest Software update?

> v.56

Update the computer with the

latest Software update.

>v.56

NOHave the buttons

response?

NO

Problem solvedYES

The DOWN arrow does not response to the touch.

Possible causes may be:- Latest Sofware update was not performed- CBC Computer is defect.

Page 12: CBC COMPUTER ELECTRONIC TROUBLESHOOTINGproductload.johnsonfit.com/inc/uploaded_media/2... · primary drive pulley YES Is the magnet present? Replace the cam pulley 72T kit Art No:

COMPUTER IS SWITCHING THROUGH THE SCREENS AUTOMATICALLY

Computer is switching through the screens

automatically

Replace computerArt No: 320-00-00009-01

Problem solved

_________________________________________________________________________________FB TS EL7 03 ICG® Standard Operating Procedure | released by ICG® Service Department 10

Issued by: Gabriel Arranz_ Service Manager – International Date: 07.11.2014Review by: Christian Schuler_Head of Electronic

Michael Donhauser_ Quality Management Date: 07.11.2014

The display will automatically switches from screen to screen

Possible causes may be:- CBC Computer is defect.

Page 13: CBC COMPUTER ELECTRONIC TROUBLESHOOTINGproductload.johnsonfit.com/inc/uploaded_media/2... · primary drive pulley YES Is the magnet present? Replace the cam pulley 72T kit Art No:

Computer is non-responsive and displays "BOOTLOADER” screen after starting and remains without any response.

(Computer looks like the update process has started, but there is no bar that indicates the progress of the update.)

Replace the computer with another computer

and verifiy the functionality

Is the computer working again?

Check the connection of the computer cable

to the Power Module

NO

Is the computer working again?

Connect the computer directly to the Power Module using a new computer

bracket assembly with its cableArt No: 170-01-00004-01

NO

Is the computer working again?

Problem solvedYES

Problem solvedYES

When communications between the Power Module and computer is disturbed on power up, a so-called "BOOTLOADER"screen appears on the display.

Possible causes may be: - Loose plug connection. - Cable break due to squeezed / torn computer cable. - Cable break / broken wire within the computer.

BOOTLOADER SCREEN DISPLAYED

_________________________________________________________________________________FB TS EL7 03 ICG® Standard Operating Procedure | released by ICG® Service Department 11

Replace the computer bracket assembly with its new cable

Art No: 170-01-00004-01

YES

Issued by: Gabriel Arranz_ Service Manager – International Date: 07.11.2014Review by: Christian Schuler_Head of Electronic

Michael Donhauser_ Quality Management Date: 07.11.2014