CBMS4303CBMS4303Management Information Management Information

SystemSystemSystemSystem

FACULTY OF BUSINESS & MANAGEMENTFACULTY OF BUSINESS & MANAGEMENT

September 2011Topic 2: System Concept

LORNA TIMBAH | PPW SABAH

1. Define 4 types of models & their usage in business

2. Identify 4 information dimensions

3. Apply the concept of management 3. Apply the concept of management through exception

4. Apply the general model system to understand organisations, and

5. Apply the system approach to solve problems

TOPIC 2: SYSTEM CONCEPT

LORNA TIMBAH | PPW SABAH | SEP2011

Learning OutcomesLearning Outcomes

TOPIC 2: SYSTEM CONCEPT

LORNA TIMBAH | PPW SABAH | SEP2011

4 types of model4 types of model

#1: Physical Model

TOPIC 2: SYSTEM CONCEPT

LORNA TIMBAH | PPW SABAH | SEP2011

4 types of model4 types of model

#2: Narrative Model

TOPIC 2: SYSTEM CONCEPT

LORNA TIMBAH | PPW SABAH | SEP2011

4 types of model4 types of model

#3: Graphics Model

TOPIC 2: SYSTEM CONCEPT

LORNA TIMBAH | PPW SABAH | SEP2011

4 types of model4 types of model

#4: Mathematical model

On Time Complete

INFORMATION PROCESSOR

OUTPUT

Relevant Accurate

TOPIC 2: SYSTEM CONCEPT

LORNA TIMBAH | PPW SABAH | SEP2011

4 information dimensions4 information dimensions

� Management takes action only if an activity occurs out of fixed performance & norms

� Performance within standard = stable process� Implementation, e.g.:

◦ Standard of service delivery: 5-10 mins◦ Standard of service delivery: 5-10 mins

◦ Actual service delivery A: 6.5 mins

◦ Actual service delivery B: 12 mins (?)

◦ Actual service delivery C: 3 mins (?)

� Some CBIS are capable of automatically adjusting activities to stabilise processes, i.e. manufacturing lines

TOPIC 2: SYSTEM CONCEPT

LORNA TIMBAH | PPW SABAH | SEP2011

Management by exceptionManagement by exception

TOPIC 2: SYSTEM CONCEPT

LORNA TIMBAH | PPW SABAH | SEP2011

Management by exceptionManagement by exception

A computer dashboard that tracks financial status

TOPIC 2: SYSTEM CONCEPT

LORNA TIMBAH | PPW SABAH | SEP2011

Management by exceptionManagement by exception

A computer dashboard of a medical practice

TOPIC 2: SYSTEM CONCEPT

LORNA TIMBAH | PPW SABAH | SEP2011

General system modelGeneral system model

LORNA TIMBAH | PPW SABAH | SEP2011

“And this is where our ED workflow redesign team went insane.”

Phase 1: Phase 1: PreparationPreparation

1 - View firm as a system

Phase 2: Phase 2: DefinitionDefinition

4 - Continue from

Phase 3: Phase 3: SolutionSolution

6 - Identify alternative solutions

1 - View firm as a system

2- Identify system’s environment

3- Identify firm’s sub-systems

4 - Continue from System level to sub-

system level

5 - Analyse parts of system according to

sequence

7 – Evaluate alternative solutions

8 - Choose the best solution

9 – Execute best solution

10 – Follow-up to ensure solultion is effective

TOPIC 2: SYSTEM CONCEPT

LORNA TIMBAH | PPW SABAH | SEP2011

System approach to problemSystem approach to problem--solvingsolving

solultion is effective