CBNCloud bases new customer service on CA Unified Infrastructure Management

CUSTOMER SUCCESS STORY | OCTOBER 2014

CLIENT PROFILEIndustry: IT servicesCompany: CBNCloudEmployees: 30+

BUSINESS CBNCloud is a pioneer of cloud computing in Indonesia. Its cloud offering includes Infrastructure-as-a-Service (IaaS), Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS).

CHALLENGECBNCloud needed a monitoring tool for its entire environment to support many services and customers, including its virtual requirements.

SOLUTION CBNCloud chose CA Unified Infrastructure Management to deliver quick and simple monitoring of its entire cloud infrastructure. It now uses this tool to offer Monitoring-as-a-Service (MaaS) to its cloud customers.

BENEFITBy expanding its services, CBNCloud forecasts year-on-year growth of 50 percent. The CA solution delivered a Return on Investment (ROI) in nine months.

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CBN started business as an Internet Service Provider in 1995. It has aggressively expanded its network to provide a full range of services for enterprise and individual customers. These include Internet connection, data communications including its domestic Metro Ethernet and Global Ethernet services, data center services, Voice over IP (VoIP) and managed services.

Today, CBN is one of the leading providers and a pioneer of cloud computing in Indonesia. Designed to simplify customers’ lives, CBNCloud offers Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS). With a team of 30, it currently serves more than 600 customers, providing enterprise-class platforms with a flexible pricing model.

CBNCloud’s goal is to offer an innovative one-stop IT platform that meets all its customers’ operational and business requirements, providing enterprise-class platforms with a flexible pricing model that leverages movement between Capital Expenditure (CAPEX) and Operating Expenditure (OPEX) to fit the customers’ needs.

One of CBNCloud’s main challenges is to educate the market on the benefits of cloud technology, particularly in its principal market of Indonesia. Customer endorsement is vital. To be successful, CBNCloud must deliver consistently high levels of customer service and create a reputation for innovative and well managed services.

“We have many services and many different kinds of customers,” says Budhi Wibawa, Chief Executive Officer (CEO) of CBNCloud. “This means we need an IT infrastructure that covers all our virtual requirements, and that requires an effective monitoring system.”

The company wanted to troubleshoot problems without having to investigate each individual item in the environment.

BusinessSolutions that simplify customers’ lives

ChallengeNeed for innovative, well managed services

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ResultsFoundation for business growthImplementing CA Unified Infrastructure Management has differentiated CBNCloud from the competition by enabling it to provide an enterprise-class solution to a broader range of customers. CBNCloud forecasts 50 percent year-on-year growth and says the monitoring tool has delivered a ROI in nine months.

“Our customers have a single panel view of their entire infrastructure, showing up-time and availability. It assures them of the availability and performance of key infrastructures such as network devices, servers, databases and applications. This makes MaaS very cost effective with a faster time to value for our customers,” says Budhi Wibawa.

It means customer IT operations teams can quickly adopt and manage new customer-centric services, helping them grow their businesses by taking advantage of the unique plug-and-play architecture from CA Unified Infrastructure Management.

“CA Unified Infrastructure Management is simple to use and has a lightweight footprint,” says Budhi Wibawa. “It delivers the scalability and multi-tenancy required by enterprises and managed service providers. We see that our customers are happy to adopt this new solution.”

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By using CA Unified Infrastructure Management, CBNCloud is now able to:

• Differentiate itself from the competition by offering Monitoring-as-a-Service

• Deliver an enterprise-class service to a wider spectrum of customers

• Target year-on-year growth of 50 percent

• Achieve a nine-month ROI

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“ CA Unified Infrastructure Management gives our customers the visibility to assure the availability and performance of their key infrastructure.”Budhi Wibawa Chief Executive Officer, CBNCloud

Sentra Inovasi Solusi is an information technology solutions provider, established in 2010 as part of Sentra Group. SIS operates out of offices in Gandaria Office Tower and Gandaria Tengah with 25+ engineers supporting service points at Semarang, Surabaya, Medan and Makassar.

Sentra Inovasi Solusi specializes in solutions that maximize the value of data by improving efficiency, performance, reliability, and security in a wide range of business environments. Their solutions include storage management, disaster recovery management, service assurance and unified device management