ccng overview
DESCRIPTION
CCNG overview slides for recent CCNG member event.TRANSCRIPT
Connect – Share – Grow w
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.com CCNG is a network of industry
professionals sharing and creating unique content based on peer experience and perspectives in
Contact Center and Customer Care…
CCNG Channels – Business Social Media
CCNG LinkedIn Group (5,000+ industry connections)
TX Contact Center Group (local peers) DFW and Houston Groups OK Contact Center Group
Industry Networking ▪ Geo Business Groups▪ Vertical Industry Groups▪ Interest Groups (training, staffing, technology, etc.)
How are you connected to peers?
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Access to Members and Industry Peers
CCNG Channels – Webcasting
Contact Center and Customer Care
Learn from Partner knowledge & expertise
Member best practice presentations with interactive Q&A
Connect with member presenters using LinkedIn
10 times more webcast presentations vs. member presentations @ events each year
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Member Perspective and Partner Experience
CCNG Channels – Events
Presentation AND Interaction
CCNG event series▪ CCOF 2008, 2009, 2010, 2011▪ Other Partner event series ▪ New series (2011 Remote Workforce)
CCNG member events▪ DFW area over 18 yrs▪ Over 25 major markets▪ OKC, Houston, SAT, Tulsa
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Face-to-Face Peer Interaction
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Join the Network
Use Give – Get Approach
Leverage Business Social Media
Webcasts & Events - Offer Your Perspectives & Experience
CONNECT – SHARE – GROW
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So tell us what is on your mind?
What are you hoping to learn and discuss today?
Any hot issues or pain points in your call center?
Questions?