ccpsa 1-year later, or: or how i learned to stop worrying and love product safety
DESCRIPTION
Presentation at the CSA 2012 Conference in Quebec City. A post-mortem of sorts, looking at the impact of the Canadian Consumer Product Safety Act, 1-year, after its go-live date.TRANSCRIPT
CCPSA 1-Year Later, or: or How I Learned to Stop Worrying and Love Product SafetyAndy Dabydeen
Canadian Tire Corporation, Limited
June 11, 2012
Our core business is retail
Preparing Canadians for the Jobs & Joys of Everyday Living in Canada
Auto Living Fixing Playing Apparel Financial Services
Retail banners
Business categories
Productsand
services
•We have six key business categories
Home cleaning Home decor & org Kitchen Backyard living
& fun Gardening Outdoor
tools Christmas
Gas Auto parts Tires & power
sports Auto Service Car care &
accessories Roadside
assistance
Home repair Paint Tools
Hockey Golf Cycling Fitness Camping Hunting Fishing
Industrial wear Men’s wear Women’s wear Athletic apparel Footwear
Credit cards Financial services Call centre Home services Customer analytics
Customer
2
Importance of Consumer Product Safety
ReputationBrand
ComplexityCost
ExperienceLoyalty
Compliance
Investment
Value
Product safety presents many risks and opportunities for retailers
3
Raw Materials Manufacturing Retail Consumers
CCPSA readiness
• CCPSA brought reporting and broader surveillance requirements
• Formalized and documented processes to assess and mitigate product safety risks– Supply Chain education– Consistency– Timely response– Governance
4
Evolution of Product Safety
Raw Materials
Component Manufacturing
Assembly /Manufacturing
Distribution
Retail
Consumer
Service /Installation
Post-ConsumerDisposition
Traditional
Current state
Leading
Aspiration
1
2
3
4
The Extended Supply Chain
1
2
2
33
3
34
5
Consumer Expectations & Awareness
minimum
Neglecting to do the minimum guarantees failure ... and, customers will know.
Regulations Standards Best Practices
6
Performance / Durability
Features / Functionality
Internal and external expectations
Shareholder / Brand / Regulatory
Risks Mitigated
Safety / Liability Risks Mitigated
Investments in Safety Optimized
No Unsafe Products (Manufactured, Imported, Sold)
Unsafe Products will be Fixed / Not
Exported
Transparency with Industry & Other
Jurisdictions
Product safety practitioners accountable to management & the law
7
CPSIACCPSA
GPSDACL
CPSACPL
GPSR
Globalizing for complexity
Raw Materials ..... Components .... Manufacture ............ Retail
Who made the products you take home?
8
Product safety’s future
Proactive Risk Assessments
Consumer input at Design
Transparency
Consistent Incident Management
Management Visibility to
Risks
Governance
Proactive Risk Mitigation with
Regulators
Analytics
9
Getting to the future
ISO
BRC/RILA
GS1
• Know your gaps with product safety• Top management buy-in• Change management issues
• Sustained process improvements• Data driven risk assessments• Policies and
standards
Get involved Harmonize
10
CCPSA, one-year later ...
11
Event Volume
Processes
Collaboration
Sustaining
Standardization
Info/Data Sharing
SURP
RISE
S
WO
RK T
O B
E DO
NE