ccsc china overview 20100601

2010年年年年5月月月月31日星期一日星期一日星期一日星期一6时时时时21分分分分27秒秒秒秒7613-06_OVW 1

Corporate Overview


The 2nd largest IT services company in the world and No.138 among Fortune 500.

-- Fortune Magazine, 2010http://money.cnn.com/magazines/fortune/fortune500/2010/

CSC – A Global Brand

CSC Proprietary Information 2

No. 5 among the most admired companies.

-- Fortune Magazine, 2010http://money.cnn.com/magazines/fortune/mostadmired/2010/industries/30.html


CSC Is a Global Leader in IT and Business Services

Founded in 1959

92,000 employees in 92 countries worldwide

Global, end-to-end capabilities in consulting, IT and business process outsourcing, and systems

integration

$17.1B in revenue for 12 Months ended Jan 2, 2009

Serving 15 industries on six continents

CSC has a strong reputation for performance, technical depth, and customer focus.

CSC – Global IT Leader

CSC Proprietary Information 3

NYSE: CSC


Our Human Capital

• Geographically and ethnically diverse —the skills and languages of business and technology, across the world

• Globally leveraged, common process for effectiveness — locally managed

• Collaborative culture — customer focused

• Citizens of the world

– Enabling management of geopolitical risk

– Providing competitive advantage for your business, and ours

– Contributing to the communities in which we work

26% 28%

23%23%

CSC’s Global Workforce*

92,000 Highly Talented Employees

*As of October 2, 2009

EMEA Americas Commercial

Asia/PacificNPS

25%31%

23%21%


As of October 2, 2009

Countries in Which CSC Employees Are Located

Afghanistan Chile Indonesia Mexico South Africa

Algeria China Iraq Netherlands South Korea

Argentina Colombia Italy Norway Spain

Australia Czech Republic Jamaica Peru Sudan

Austria Denmark Japan Philippines Sweden

Bahamas Egypt Jordan Poland Switzerland

Bahrain France Kuwait Portugal Taiwan

Belgium Germany Lebanon Saudi Arabia Thailand

Brazil Hong Kong Lithuania Serbia Turkey

Bulgaria Hungary Luxembourg Singapore United Kingdom

Canada India Malaysia Slovakia United States

Vietnam

CSC Locations


Greater China Overview


Representative customers in Greater ChinaRepresentative customers in Greater ChinaRepresentative customers in Greater ChinaRepresentative customers in Greater China

• In mainland China since 1991

• ASL Hong Kong and Taiwan, CSC subsidiaries, since 1973

• About 600 staff

• Services include

– Systems integration

– IT infrastructure outsourcing

– Applications outsourcing

– Financial software solutions

BeijingBeijingBeijingBeijing

TianjinTianjinTianjinTianjin

ShanghaiShanghaiShanghaiShanghaiChengduChengduChengduChengdu

MacauMacauMacauMacau

GuangzhouGuangzhouGuangzhouGuangzhouHong KongHong KongHong KongHong Kong

• Development Centre in Shanghai, Beijing, TianjinDevelopment Centre in Shanghai, Beijing, TianjinDevelopment Centre in Shanghai, Beijing, TianjinDevelopment Centre in Shanghai, Beijing, Tianjin

TaipeiTaipeiTaipeiTaipei

12 offices across Greater China12 offices across Greater China12 offices across Greater China12 offices across Greater China

CSC in Greater China Region


CSC China Delivery Centre (CCDC)

• As part of CSC Strategic Actions — Project Accelerate to “Strengthen our Global Footprint”, we expanded into China with a multi-capability delivery centre catering for both global and domestic demand. CEO Mike Laphen

– Includes Service Desk (call centre), Data Centre, Off-Shore SW Development Centre

– Focused on both China Domestic Market and Offshore Delivery for Global Customers

• CCDC is in the Science and Technology Building located out of Tianjin Airport Industrial Park (TAIP)

• CCDC went to live on 1 May 2009


Service Network in Mainland China

Xiamen

Beijing

Shanghai

Guangzhou

Chengdu

Dalian

Tianjin

QingDao

Xian

Wuhan

Suzhou

Shenzhen

Zhengzhou

Hefei

Shijiazhuang

ShenYang

TaiyuanJinan

Chongqing

Uramqi

GuiYang

KummingFuzhou

Nanning

Changsha

Lanzhou

ChangChun

Nanjing

Ningbo

Huhot

Haerbin

Wuxi

Nanchang

Haikou

Shantao

Foshan

Dongguan

Headquarters

Branch Office

Service Coverage

Approximately 500professionals in China serving major global and local organisations


Tech(Telecom) / Consumer

(Retail)

Health Services Financial Services

Chemicals / Energy and

Natural Resources

Manufacturing / Automotive

Public Sector

Application Services

Infrastructure Services

BPO Services

Wide Spectrum of IT Services Across All Major Industries

Service Offerings


Application Services - Offerings

APPLICATION DEVELOPMENT AND

MAINTENANCE

INDEPENDENT VERIFICATION AND

VALIDATION

ENTERPRISE SOLUTIONS

COMPLEXITY MANAGEMENT

Application DevelopmentApplication Maintenance

Production Support/Help-desksProduct Development and Maintenance

Test Process ConsultingTest Automation

Test ManagementSpecialized Testing

ERP-SAPERP-Oracle, PeopleSoft, JDE

Portfolio GovernancePortfolio Assessment

Application Re-engineering/Legacy Modernization

TECHNOLOGY SERVICES

Business Intelligence/Data warehousingIntegration Services

SOAAnalytics

Service Offerings


Infrastructure Services – Offerings

LANWANRemote Access ServicesVoIP devices

ServersDatabasesStorage & BackupFile & Print Servers

OperationsSurveillanceCompliance

CollaborativeDesktopsLaptopsMiddle Tier Apps

COMPUTING

NETWORK

END USER

SECURITY

Process compliance Audits & Reviews

Level 2 and 3 Support & management

Pro-active monitoring & management

Implementation / Migration support

Project Control & Transformations, Change management

Asset management, Patch management

Service Offerings


BPO - Offerings

BACK OFFICE BPO

KNOWLEDGE PROCESS

OUTSOURCING

CUSTOMER CARE

Data Entry & Transaction Processing (F&A, Loans) Claims and Policy Management ( Insurance and healthcare)

Image and Document ManagementPrint and Mail Room

Financial Analysis and AccountingResearch

Data Mining and Statistical Analysis

Customer Contact Center: E-mail Processing

ENABLING TECHNOLOGY OUTSOURCING

Commercially available or Custom-built solution, owned, maintained and used by

the BPO/KPO provider

Service Offerings


IT Outsourcing Scale in China

Line of Services

• Application Architecture, Design & Dev/Implementation

• Desktop, Help Desk

• Middleware

• Database & Servers

• Network mgmt & monitoring

• Security Services

Human ResourceOver 450 employees, involved in Managed Computing Services, Managed Desktop Services, Managed Network Services, Service Delivery Management, Application Management & Project Management


Representative Clients in China


• Databases - DB2, IMS, IDMS, ORACLE, SYBASE, ADABAS, INFORMIX, PRO IV, SQL SERVER

• Languages - JAVA, .NET, C, C++, VB, VC++, COBOL, RPG，JCL，PL/1, Assembler, REXX, RPG, PASCAL

• Internet Application Servers - IBM WebSphere, NetDynamics, Web Logic, Netscape, COM+，IIS，Jboss，Tomcat，Apache Server

• Infrastructure & Network - TCP/IP, SNA, Windows NT, Novell, Citrix, CISCO

• Enterprise Solution - SAP, Oracle, Raymark

• Data warehousing – Cognos, Business Objects, SAS, Microstrategy, Informatica, Datastage

Strengths -Technical Expertise 1


• Development Tools - CSP, NATURAL, TELON, ADS/O, Visual Age C++, Visual Basic, C#, Visual Studios, Eclipse

• Debuggers - Expeditor, SmartTest, InterTest

• Front End Tools - FORTE, Power builder, Developer 2000, NSDK

• Case Tools - Rational Rose, IEF, ADW, Coolgen

• EMBEDDED- Software

• Integration Technologies- MQ Series, BizTalk, Web Methods, Tibco, Vitria, Web Services

• Internet Technologies - J2EE, .NET

• Mainframes - IBM, Fujitsu, Unisys

• Testing - Test Director, QTP, Load Runner, Win Runner, Silk etc

Strengths -Technical Expertise 2


A global brand to attract, retain, develop & manage talents.

AttractA professional internal recruitment teamMultiple external recruitment channels

RetainCompetitive C&BInternational working environment and cultureEffective HR policies &procedures

DevelopOnline learning portal – SkillPortCSC portal -other CSC resourcesOngoing Training CalendarAnnual Appraisal and career planning

ManageExperienced HR &Line managersLocal payroll management partners, CIIC,FESCOSAP HR system

Strengths- Human Resources


“One CSC” - Use of Proven Global Methodologies, Frameworks and Tools

Catalyst

40 years of best practices and lessons learned

Global Process Framework

Addresses all dimensions of the business enterprise, provides consistency of CSC Culture

World Sourcing Manager

Standard global toolset manages demand and supply of skills

Balance Scorecard

Links IT performance to business goals

GHPAT

Global High Performance Application Teams, enhance productivity

Knowledge Transfer

Fosters faster learning through knowledge reuse, sharing, and training

SDEP

Service Delivery Excellence Program for infrastructure services

CSC Portal

Access to a knowledge base with more than 300,000 knowledge assets

GPARS

Global Performance appraisal and review system

SDE

Strengths - Methodologies


Globally Recognized Process Excellence

ISO9000, 9001

SEI

CMMLevel 5SEI

CMMLevel 5

SEI

PCMMLevel

5SEI

PCMMLevel

5 6ISO/IEC 27001:2005

ISO20000

SEI 5

• ISO 9001:1994, 9001:2000

• 20 clauses

• Sets up foundation by defining processes

• Formal audits to ensure compliance

• Five maturity levels, 17 key process areas, 300 key practices

• Progression from an immature, unrepeatable software process to a mature, well-managed software process

•Five maturity levels

•Improve organization’s ability to attract, develop, motivate, organize and retain talent

•Robust knowledge management practices

•Process capability for support groups

•Across CSC’s Global Delivery Centers

• Integrates traditionally separate organizational functions

• More explicitly link management and engineering activities to their business objectives

• World's first standard for IT service management. Earlier BS15000

• Based heavily upon ITIL( IT Infrastructure Library)

• Standard specifies a set of inter-related management processes

• Assists organizations in developing their information security framework (Latest standard over BS 7799)

• Provides a comprehensive set of security controls representing best information security practices

• Improvement methodology

• Uses multi disciplined teams

• Facilitation thru Black Belts and Green Belts

• Complements CMM and PCMM

SEI 3

Total Quality Management

Aligning/consolidating all the existing Quality and Process Improvement initiatives into a more coherent system with emphasis on Customer Focus, Business Results and Employee Satisfaction.

• Across our financial services practice in India

• Integrates traditionally separate organizational functions

• More explicitly link management and engineering activities to their business objectives

Strengths - Processes


Built To Deliver Value to Clients

IT For Business Transformation

Influences Revenue Growth

Reduce Total Cost Of Ownership

Reduce Operating Costs

Competitive Advantage

Faster Time To Market

• Built upon 50 years of IT/business alignment experience of CSC

• Deep industry knowledge / domain expertise and vertical focus

• High percentage of experienced resources

• Transparent and flexible engagement model ( no hidden costs)

• High offshore leverage, mature knowledge transfer process

• Price parity with an offshore vendor

• Incorporating innovation in delivery with dedicated global office of innovation

• Capturing latest industry developments with targeted competency centers

• Technology and business alliances and partnerships

• Fast and effective ramp-up and transition capabilities

• Global delivery model enabling 24/7 operations

• Matured global processes, reuse automation and shorter learning curve

Improved Service Performance Dependent

on Skills

• Breadth and depth of domain, functional and technical expertise

• High percentage of experienced resources in team mix

• Leading global brand and best employer to attract and retain talent


Models of Engagement

Managed Services & Outsourcing

Partnering Captive Delivery

Centers

Professional Services & Consulting

Complete Outsourcing SolutionsEnd to End Project Responsibility

Deliverable & Deadline Based Delivery & OutsourcingOnsite, Offsite or Offshore

Managed Services/Professional Services.Training & Mentoring

Consulting – Process, Training, Disaster recovery etc

Recruitment, Mobilization, Ramp Up, Training, Retention and Management of IT Professionals

as per Client’s Project Needs

China Entry & Partnership Solutions

Dedicated Delivery CentersBuild, Operate, with Options to Transfer

(BOT)


Thank You

ccsc china overview 20100601

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