cebp webinar 11 02

See it. Hear it. Respond.

CEBP SolutionsCommunication Enabled Business

Processes


Agenda• What is CEBP? -definition• Examples of CEBP apps• Apps created by ETCDevCorp.

– Time Tracker– IRIS– Secure Dialer– Passkey

• Ways Enabling Can help you


CEBP Definition

Communications Enabled Business Processes (CEBP)- is the integration of communications capabilities into software-enabled business procedures, applications and technologies. CEBP enables communication between applications as well as between applications and humans to automate many components of business processes. The purpose is to optimize those processes and to ensure continuous, low-latency, real-time communications among the customers, suppliers and employees of an enterprise.


Examples of CEBP Apps

• IM an expert BOT

Microsoft employees are able to

query databases within MSFT

to find an available expert to answer

their question.


Examples of CEBP Apps

Presence enabled Web Chat - SmartChat uses the existing Microsoft Lync or Microsoft Office Communications Server presence engine to automatically indicate if agents are available for a chat session. If a customer accesses the system outside of service hours the site automatically updates to send an e-mail or perform other actions.


Example: ETC Time Tracker


Example: ETC Iris


Example: ETC Passkey

Active DirectoryETC Passkey User

Exchange Server

IVR Server

System Administrator

Message Delivery


How Can Enabling Help You?

• Explore how Lync can be further embedded in your business

• Develop custom apps for your business• Leverage Microsoft subsidy• Offer free 60-day trials of any Enabling app• Train your developers on how to develop CEBP

apps

Microsoft Customer Ready


ETC Development Training – Day 1Start Time End Time Topic

8:30 9:30 Getting Started with Microsoft Lync 2010 DevelopmentAs an introduction to Microsoft Lync 2010 from a development perspective, this session will provide an overview of the capabilities afforded by Lync as an extensible development platform.

9:30 10:00 Using Microsoft Lync 2010 ControlsSilverlight and WPF client interfaces coupled with Lync Controls allow for the integration of presence, contact lists, and click-to-communicate features.

10:00 10:45 LAB ONE: Silverlight with Lync Controls10:45 11:15 Integrating Microsoft Lync 2010 through Context

By extending the user interface and leveraging the data available from other applications, solutions developed on this platform provide rich contextual conversations.

11:15 12:00 LAB TWO: Adding Context to the Silverlight Project12:00 1:30 Lunch Break1:30 2:15 Building solutions using the Microsoft Lync 2010 Managed API

Through the use of the Lync 2010 Managed API, it is possible to control Lync 2010 programmatically from within a solution.

2:15 3:00 LAB THREE: Creating and Using Managed API Calls3:00 4:00 Day One Wrap-up

Review of the topics covered during day one, Q&A session for the group, and a preview of Day Two


ETC Development Training – Day 2Start Time End Time Topic

8:30 9:30 Getting Started with Unified Communications Managed API 3.0 (UCMA)In this session, the basics of UCMA 3.0 will be covered, including application provisioning, call control, and call transfer.

9:30 10:15 LAB FOUR: Basic Usage of the UCMA 3.0 API10:15 11:00 Extending UCMA 3.0 with Communications Workflows

Communication workflows allow for the development of robust solutions which act upon state information to process the desired branch of a decision tree.

11:00 12:00 LAB FIVE: Extending UCMA Logic with a Workflow12:00 1:30 Lunch Break1:30 2:15 Solution Packaging and Deployment

Once solutions are created, the proper packaging and deployment for client and server solutions needs to be addressed to enable the solutions in a production environment.

2:15 3:00 DEMONSTRATION: Deploying a Client Application3:00 4:00 Day Two Wrap-up

Review of the topics covered during day one & two and Q&A session for the group


Questions?

cebp webinar 11 02

Technology