cellutions ptt lone worker protection

InstantCommunications Solutions

Instant Communications Lone Worker Solution from inTechnology

Signature Device Solution

Education Solution

Wide Area Solution

Traffic Warden Solution

Hotel Solution

Healthcare Solution

Blue Light Solution

Taxi Solution

Short Term Hire Solution

Lone Worker Solution

InstantTalk

InstantAlert

InstantLocate

New Legislation...Headline News...


The Additional and Compelling Case for Lone Worker ProtectionOn 6th April 2008, The Corporate Manslaughter and CorporateHomicide Act 2007 became law. This landmark law, for the firsttime enables companies and organisations to be prosecuted for corporate manslaughter or homicide as a result of seriousmanagement failures resulting in a gross breach of a duty of care.

The court is generally empowered to impose unlimited fines; aPublicity Order compelling the offender to publicise the offenceand up to two years imprisonment for those ‘controlling minds’whose inaction, negligence or oversight has contributed towardsa fatal injury related to health and safety at work.

In the event of a guilty verdict, current Law Lords guidance isthat courts should consider imposing fines of up to 10% of an organisation’s annual turnover for up to five years.

This new law, combined with existing legislation such as the Health and Safety at Work Act 1974 (HSW) and theManagement of Health and Safety at Work (MHSW)

Regulations 1999, present organisations with a compelling caseto comply with their ‘Duty of Care’ responsibilities towards theprotection of Lone Workers.

Taxi drivers are one of the categories that are recognised as Lone Workers and are one of the groups most often robbed and attacked.

Up to two yearsimprisonment

GO TO

Jail

Fines of up to 10% offive years turnover

Compulsory Publicity Order

Directors Now Risk

Lone Worker Definition & Example GroupsThe Health & Safety Executive (HSE) define Lone Workers as ‘those who work by themselves without close ordirect supervision. The NHS Security Management Service (NHS SMS) define lone working as ‘any situation orlocation in which someone works without a colleague nearby, or when someone is working out of sight orearshot of another colleague’.

Lone Workers may be in fixed environments, mobile only occasionally or even home-based.Example Lone Workers groups include those that:

Work by themselves

Work separated from others

Work outside normal hours

Work in remote areas

Work in agriculture & forestry

Work in the service sector

Fixed Site Workers

Mobile Workers

Small workshopsPetrol stationsKiosksShopsHome workers

Factory workersWarehouse operativesLeisure centre staffResearch staff

CleanersSecurity staffEngineersProduction staff

Construction site staffMaintenance staffElectriciansLift repairersPainters & decoratorsVehicle recovery staff

Farm workersForestry workersLandscaping staffHorticultural workers

Social workersHome helpsDistrict nursesEstate agentsSales repsTeachers


It is the employers’ duty to• Maintain safe working arrangements under the Health & Safety at Work Act 1974 (HSW)

• Assess the risk faced by Lone Workers within their organisation

• Take steps to avoid or control risk where necessary

• Take steps to avoid or control risk where necessary

The legislative compliance drivers are

• Health & Safety at Work Act 1974

• The Management of Health & Safety at Work Regulations 1999

• Safety Representatives & Safety Committee’s Regulations 1977

• The Health & Safety (Consultation with Employees) Regulations 1996

• The Reporting of Injuries, Diseases & Dangerous Occurrences Regulations 1995 (RIDDOR)

• The Corporate Manslaughter & Homicide Act 2007

One of the requirements specified by the HSE for effective Lone Worker protection is the provision of‘devices designed to raise the alarm and assist resolution in the event of an emergency’. This booklet outlines inTechnology’s solution for Lone Workers.

1.3m workers attackedevery year

55,993 assaultson NHS staff

2.3m LoneWorkers in UK

81% of Lone Workersconcerned about

violence

£1 billion lostto stress ordepression

56% of those in theNHS, Local Governmentor Housing Associations

have experiencedaggression

Lone Worker Statistics

LONG BATTERY LIFE

DEDICATED ALARM BUTTON

DIGITALPRESENCE

INFORMATION

SIMPLE TO USE

ACCESSORYPACKS

DEDICATED PTT BUTTON

RUGGEDISED

BB3G

Lone Worker Device(issue to staff)

PC Client(in central office or ARC*)

*Alarm Receiving Centre (ARC)

1 2

APPs(embedded in BB3G)

3

OK

FullSet-upService

Available

InstantTalk

InstantLocate

InstantAlert

Lone Worker Solution

The BB3G communicates with thecentral office (or Alarm ReceivingCentre – ARC) via a PC Clientwhich can be installed by your reseller supported by inTechnology.

The device is designed to be

simple to use and robust. It has adedicated alarm button, a dedicatedpush to talk button (just like awalkie talkie) excellent batterylife and the additional advantageof presence information allowingyou to see at a glance who is available to speak to in a usergroup and who is not.

BB3G Handset

BB3G Product Detail

To deliver the requirements for the Lone Worker sector(and other sectors) inTechnology has developed theBB3G handset. In simple terms it’s a blend of a mobilephone and a 2-way radio designed into a smallruggedised unit through which all 3 applications canbe used – Instant Talk, Instant Alert and Instant Locate.

The device exceeds the recently published standard for Lone Worker protection (BS8484:2009) published in Sept 2009 and was a finalist at the prestigious 2009 British Computing Awards.

BS8484:2009LONE WORKER DEVICE

COMPLIANT

Camera

VolUp / Down

PTT Button

Charger USB Port& Headset Jack

Alarm


District TransportOffice (or ARC)

ManagementGroup

OK

OK

OK

OK

EmergencyServices

* Alarm Receiving Centre

Instant Talk

Instant Alert

Example Deployment - Estate AgentsThe disappearance of Suzy Lamplugh more than 22 years agowas front page news. In this deployment the agency staffare issued BB3G handsets and can instantly talk to, or

instantly alert to, a centralised control point – either the mainagency office or an Alarm Receiving Centre (ARC).

Example Deployment - Bus StaffIn this deployment the drivers and conductors are issuedBB3G handsets and can instantly talk to, or instantly alert to,

a centralised control point – either the district office or anAlarm Receiving Centre (ARC).

Agent 2

OK

OK

Emergency Services

Management

Agent 4

Estate Agency Office(or ARC*)

Agent 3Agent 1


OK OK

Instant Talk

Instant Alert

OK

DriverTrain Guard

Chef

Ticket Collector

Trolley Service

On Train Control Regional Office

OK

OK

OKOK

OK

Example Deployment - Train StaffIn this scenario the train staff are effectively Lone Workers as they are dispersed over the full length of the train andfrequently out-of-sight from each other. In this example the

train staff are all issued BB3G handsets and can communicatewith each other and a centralised control point (both on andoff the train).

Emergency Services

Housing Officer 3

HousingOfficer 2

Housing Officer 1

OK

Management Group

Housing Agency Office(or ARC*)

OK

OK

OK


Instant Talk

Instant Alert

Example Deployment - Housing Association StaffThe UK’s 10,000 front-line Housing Association staff can allbe considered Lone Workers. In this deployment housingagency staff are issued with BB3G handsets and can instantlytalk to, or instantly alert to, a centralised control point – ei-

ther the district Housing Association office or anAlarm Receiving Centre (ARC). They can also use thehandsets to co-ordinate activity between themselves.


Presence StatusAvailable and ‘OK’

Security 1 (Albert)

Screen Blank

Control

SECURITY

Control

Group 1 Security Group 3 Cleaning

Group 2 Leisure Centre Staff

Group 4 Maintenance

Hotel Main Office

OK OK

OK OK

OK OK

OK OK

OK OK

OK OK

OK OK

OK OK

Leisure 1 Leisure 2

Leisure 3 Leisure 4

Security 1 Security 2 Cleaning 2Cleaning 1

Maint 1 Maint 2

Maint 3 Maint 4

Cleaning 4Cleaning 3Security 3 Security 4

Instant Talk

Instant Alert

Instant Communications Step-by-StepThe following sequence works through the three core applications - Instant Alert, Instant Locate and Instant Talk. It is based on the scenario shown below in which a security

guard ‘Albert’ (one of a group of 4 security guards) initiatesan alert to control using his BB3G handset.

Pre-Alert Stage

At this stage the laptop control screen is blank and the ‘active’ wording is WHITE (indicating no-alert). The presence

icon on the BB3G handset is green / yellow indicating ‘Albert’ is available to talk to and is ‘OK’.

Hotel Lone Worker Scenario

BB3G Orange

SubscriberActive StatusOwnerTime of AlertAlert ID

BB3G OrangeActive

25/09/2009 09:24:25813392-2009092533865

!

BB3G OrangeCrikey... Albert needs help!

InstantAlert

Control

This is gettingscary...need to pressthe Instant Alert

button

Alert ButtonSecurity 1

Discreet AlertTransmission

Presence Iconchanges to Alert status

InstantAlert

Alert Activated

Alert Received

Our security guard ‘Albert’ finds himself in a threatening position and presses the alert button on his BB3G. By designthere is no audible alert emitted from the handset since this

might escalate the tension. Instead a discreet RED FLAG appears across Albert’s presence icon which is his confirmation that his alert has been transmitted.

The alert triggers a siren in the control room (or Alarm Response Centre – ARC) and the word ‘alert’ changes fromWHITE to RED. The subscriber’s alert (‘Albert’ – BB3G Orange)

is automatically and instantly logged with a unique ID reference alongside the date and time.


BB3G Orange !...I press Instant Locate

here...and......I have you!

A650

A651

A56

‘Click’

InstantLocate

bscriberctive Statuswnerme of Alertert ID

BB3G OrangeActivealertcontrol@pt25/09/2009 09:813392-200909

BB3G Orange

SubscriberActive StatusOwnerTime of AlertAlert ID

BB3G [email protected]/09/2009 09:24:25813392-2009092533865

!

I have control

...Got a yellowflag...good, help

is coming

Unique alertID and full audit trail

‘Click’

InstantAlert

Alert OwnershipThe controller then takes control of the alert by clicking theicon circled. The moment he does this the system automaticallylogs him as the owner of that alert and populates the screen

with his electronic tag. At the same time a discreet alertacknowledgement is transmitted to the BB3G handset andthe flag changes from RED to YELLOW.

Alert Located

The control room (or ARC) then clicks the ‘Instant Locate’ icon on thedashboard and using Google Maps ‘Albert’s position is triangulatedusing GPS.

BB3G OrangeSecurity 1 (Albert)

Security 2

Security 3

Security 4

PC ClientControl

! ControlOK...decision......I’m going to call in help from the 3 other

security guards

ONE TO ONE

ONE TO PRIVATE GROUP

ONE TO ALL

Instant Talk OptionsInstantTalk

WIDE AREA

BB3G Orange !...Zoom

Otley Road

Beckw

ith

Ro

ad

InstantLocate

Location ‘Zoomed’

Response Decision

Using the zoom capability embedded in Google Maps, Albert’s location is pinpointed to the junction of two roads

– in this example the junction between Otley Road and Beckwith Road.

Having located Albert, the control room then decides on a response. In this example the controller decides not to speakto Albert directly in case his position is compromised. Instead

the controller decides to speak to the other three membersof the Security Group – Security 2, 3 and 4. The controller selects them on his screen.



Security 2 Security 3Security 4

ControlManagement

! Security

I know Security 2,3 & 4 are available from their ‘presence’ icons

When I select themthe lettering turns RED

Alert Icon (Security 1 - Albert)

Presence Icons

Available Icon(Security 2,3 & 4)

‘Click’


Security 2 Security 3Security 4

ControlManagement

! SecuritySecurity 2,3 & 4......Code RED on Security 1......location is Junction of...

‘Click & hold’

InstantTalk

Confirmationof transmission

!You are talking

Security 2, 3 and 4 SelectedThe controller (or ARC) makes his selection ‘active’ by highlighting Security 2, 3 and 4 and clicking ‘enter’.

The controller is reassured that the selection is active because the lettering turns RED.

Message Broadcast

The controller now simply holds down the GREEN phone iconand sends a broadcast message to Albert’s colleagues –

Security 2, 3 and 4. The message is deliberately not transmitted to Albert’s handset.

OK

This basic headset comes in the box with the BB3G. It plugs directly into the BB3G and I receive calls via the earphones

and transmit by pressing the PTT button on the BB3G

I receive calls by the earpiece...and transmit via the ruggedised Vigilite

The Vigilite connects to the BB3G via Bluetooth

OK

BluetoothVigiliteBB3G

Accessory Kit 1Supplied with the BB3G handset

Accessory Kit 2Average noise environments

Further accessory details on our website: www.instant-communications.co.uk


I receive calls through the earphones......and transmit into the headset microphone by

pressing the button on the Vigilite (or BB3G)

OK

BluetoothVigiliteBB3G

OK

I receive calls via the headset......and transmit into the headset microphone bypressing the PTT button on the remote control.

Bluetooth Bluetooth

LED Indicator

Reset Button

Charging Inlet

Necklace

PTT Button

Multi Button

Accessory Kit 3Average noise environments

Accessory Kit 4High noise environments

Further accessory details on our website: www.instant-communications.co.uk

About inTechnologyInstant Communications is provided by acknowledged industry leader inTechnology. It is headedby Peter Wilkinson, the founder of Freeserve, Planet Online and Sports Internet, and is one ofthe most respected Managed Service providers in the UK.

The multi-million pound investment in Instant Communications(comprising Instant Talk, Instant Alert and Instant Locate) hasnow matured to the point that it is firmly established as theUK market leader. It has been selected as the Instant Communications solution of choice by high profile customergroups including facilities management groups, major retailchains, the emergency services, schools and universities.

It is delivered as an SMS software download to supported devices or embedded in the firmware on inTechnology’s own Instant Communications Device (BB3G). It will also soonbe available as an API option to enable the applications tobe embedded in other vendors’ devices.

Partner Programme

InTechnology is currently developing a comprehensive partner programme for its Instant Communications technology. This will embrace:

• Device Partners

• Accessory Partners

• Connectivity / Network Partners

• Risk Assessment & Training Partners

• Specialist Resellers

For further information please see our partner programme at www.instant-communications.co.uk

Return on Investment

Staff suffering incidents as a consequence of an employer’s lack of adherence to duty of care responsibilities may lead to:

• Increased litigation costs

• Increased insurance costs

• Long term absence

• High staff turnover and increased recruitment / replacement costs

• Low morale

Adoption of an effective Lone Worker solution – such as inTechnology’s BB3G and PC Client solution – not only addressesthe employer’s duty of care responsibilities but also enables improved workforce management through its suite of InstantCommunications applications.

Effective Corporate Governance and Corporate Social Responsibility dictate that organisationscannot afford not to protect their Lone Workers

Your Nearest Reseller

Helpline: 0800 1234 567www.instant-communications.co.uk

email: [email protected]

Cellutions LimitedPennington House55 Hoghton StreetSouthport PR9 0PG(t): 0870 760 4444

(e): [email protected]


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