Centene Response to Civil UnrestGlen Woita

Director of Business Continuity & Security Administration

1Confidential and Proprietary Information

Overview

• Overview• Why prepare?• Pre-event Planning• During Event Actions• Post-event Action• What we do?• Lessons Learned

2Confidential and Proprietary Information

CENTENE OVERVIEW

Confidential and Proprietary Information 3

Medicaid(19 states)

Exchanges(9 States)

MA D-SNP(6 States)

Correctional(3 States)

Employs approximately

10,500 individualsProvider networks include over 215,000 physicians and 2,000 hospitals

Established in 1984 in Milwaukee, WI and

Headquartered in St. Louis, MO

A Fortune 500 company (#251), Centene Corporation (NYSE: CNC) expects revenues of $15.0

to $15.5 billion for 2014 and currently has $2.4 billion in cash and investments.

Serves government sponsored healthcare

programs in 21 states

Why Prepare?

4Confidential and Proprietary Information

• Headquartered in downtown Clayton• 1,000+ Centene employees that work in Clayton• Protestors explicitly targeted this area with the

goal of disrupting business• Two Main Priorities:

– Life Safety– Business Operations

Pre-event

5Confidential and Proprietary Information

• Updated and tested emergency notification system

• Moved key 24/7 IT operations functions to contingency location

• Upgraded Capacity and tested Remote Access• Partnered with local law enforcement • Monitored information security threats to

Centene systems• Gathered intel

During Event

6Confidential and Proprietary Information

• Key decision-makers closed the Clayton campus on Tuesday, November 25th

• Employees notified the night before• Increased Physical security presence monitored

the campus with video system• Other physical security measures the lawyers

prefer we not discuss• No physical or IT breaches

Post Event

7Confidential and Proprietary Information

• Continued monitoring of events• Reviewed run books for office closure events• Moved key 24/7 IT operations functions back to

Clayton• Performed lessons-learned review with key

decision makers• Reviewed connectivity and availability metrics

for remote access to systems

Lessons Learned

8Confidential and Proprietary Information

• Civil Unrest impact comes in many flavors• Communication at all levels is vital

– Bridge Calls– Prescribed emergency notification scripts– Enforce communication protocols

Questions?