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entrex

Connect all your offices and save on calls

Business Services

What is Centrex?

Centrex is a service which

simulates features of an EPABX

on the service provider network.

The user gets:

• All features of an advanced

EPABX without investing on

same.

• Short digit dialing between

offices spread across nation

with subsidized rates.

• Freedom from risk of

Technology obsolescence.

Private numbering plan within the offices. This can be 4/5 digit dialing . Prefix 0 or 9 for outside calling.

66889601

66889603 66889602

Dial 9602

Office

Telco Switch

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Centrex : Benefits

Savings on Capital and Operational Expenditure

• No CAPEX investments on EPABX

• No OPEX related to AMC of EPABX and other maintenance costs

Freedom from Technology Obsolescence

• The service provider takes care of all technology upgrades.

• Carrier Grade service

Easy scalability

• Want to increase the number of extensions to your office? Just call Tata Docomo and we’ll simply add more lines.

• Opening new Office at a different location. Just connect them using same Centrex extensions.

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Logical Network Architecture

City A

• Short digit dialing between offices spread across cities and nation

• All features of an advanced EPABX without investing on same.

• Short digit dialing between offices spread across nation with subsidized rates.

Office A

1101 1102 1109

2201 2202 2209

Office B

City B

Office C

3301 3302

PBX

City C

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• DID number for each extension

• Short Digit Dialing between offices

spread across nation

• Call Hold and transfer

• Calling Line Identification (CLI)

• Call Waiting

• Call Forward – (no reply /on busy /

immediate)

• Multi party conference

• Call pickup (Direct and Group)

• Reminder Call

• Hotline

• Voice mail

• Dynamic Locking and user

level restriction

• Authentication code : make

calls using roaming password

• Hunt Groups

• Operator Console

• Automated Attendant/IVR

services

Centrex - Features

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Short Digit Dialing (SDD)

Short Digit Dialing and Private Numbering Plan

• Calling Convenience - Short digit dialing between group members – Users

can dial last 4/5 digits for calling each other *

• Savings – Subsidized rates for Calling within the group.

• Exclusively designed tariffs for meeting small office requirements

• Low local calling rates

• Special calling rates between Centrex Group.

* Private numbering plan feature is available in circles having NGN switches: AP, Delhi, Gujarat,

Haryana, Karnataka, Kolkata, MP, Mumbai, Rajasthan, ROM, TN and Punjab

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Call Hold and CLI

Call hold and transfer - Allows the

user to hold the incoming call before

transferring to a third party.

Calling line identification (CLI)

• The Telephone number of the caller, Including the STD code will be displayed on the phone.

• It enables the customer to see the calling party’s number on any compatible instrument.

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Call Waiting

Get an alert for incoming call, while your phone is engaged

You can toggle between both the calls

To activate: Dial 118.

To de-activate: Dial 119

• If a second call comes in while you are talking on the

line, you will hear a series of beeps. Just press

FLASH, followed by 2, to take the new call

• To return to the first call, while keeping the second call

on hold, press FLASH again, and then press 2

• To connect to the second call while disconnecting the

first one, press FLASH, followed by 1

• To connect to the first call while disconnecting the

second, press FLASH, followed by 0

Call Waiting

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Call forwarding

If you are out of your office,

forward calls from office

landline to any number. Call

forwarding can be on

• if phone is busy

• no reply

•unconditionally

• No Reply: All incoming calls to your telephone

will be forwarded after 7 rings.

• Unconditional or Immediate: All incoming

calls will be automatically and immediately

forwarded .

• Busy: All incoming call will be diverted to

another telephone or mobile number when the

line is busy.

Call Forwarding

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Multiparty Conference

Multiparty calling

Have a 10 party

conference on

your Centrex Phone

Now set up a conference even when you are in

the middle of a conversation

• Simply press FLASH and wait for the dial-tone

• Dial the telephone number of the third

subscriber.(If it is Centrex line dial 0 and the

number of third subscriber) This will put the first

party on hold

• To activate three party conferencing after dialing

the third party, press FLASH, followed by 3

• Repeat the same process to add up to 10

participants.

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Call Pickup

Call pickup – Don’t miss the call ringing on other extension, as you can pick the call from

your extension

• Direct Call Pick Up:

• Answer a call which is ringing at other extension of the Centrex group by dialing a

service code and the number of the ringing extension

• Group Call Pick Up :

• Answer a call which is ringing at any other extension of your pick-up group by

simply dialing a service code

Tata Docomo Telephone Exchange

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Multiline Hunt Group

Multi line hunt group – Do not miss any important call as calls move

from one desk extension to another if not answered.

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Voice Mail

Worried about missing important calls

when we not close to phone. With

Voice mail, your callers can leave

message in your mailbox which you can

access at our own convenience.

Voice mail and its benefits: ·You’ll never miss your important messages. ·Your unique password will keep your message secure. ·You won’t have to invest in expensive answering machines. ·You can create your unique personal mailbox.

Voice Mail

How to Use?

1. To access Voice Mail: Dial 1500 from your phone .Enter your password followed by # (Default password : 1234) 2. To leave message n the mail box • If your TTSL line (subscribed to VMS) is busy or if you are not able to receive the call, VMS will greet your callers with your personalized greeting and record their messages for you. VMS will then notify you periodically to inform about the stored messages. 3. To listen to stored Voice Mail Services •· Access your voice mail by dialing 1500/1501 followed by password entry. Press 1 to listen to your messages

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Dynamic Locking

Dynamic Locking

This service enables the subscriber

to lock his extension service level

thus preventing unauthorized use

of STD and ISD calling.

• To register the Password : 123 0000 xxxx

• To Lock STD/ISD: 124 xxxx 2

• To lock ISD : 124 xxxx 3

• To lock ISD/STD/Local: 124 xxxx 4

• To unlock : 124 xxxx 0.

• To Change the Password: 123 + old password

+ new password

The term xxxx being the customer choice of 4

digits secret number.

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Authorization Code

Authorization Code is a feature in which a user has the option to make outgoing calls from any phone in the Centrex network, within the same SDCA, as per his defined calling level

Note: Authorization Code feature is available in circles having NGN switches: AP, Delhi, Gujarat, Haryana, Karnataka, Kolkata, MP, Mumbai, Rajasthan, ROM, TN and Punjab

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Here a user is provided with a

unique Authorization Code (4 digits) & four digit PIN for making

STD/ISD calls

The user can go to any extension within the Centrex group,

and make a STD/ISD call using his

Authorization Code and PIN

The billing would be against his allocated

authorization code and extension.

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Authorization code : How to use?

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To change first time PIN:

• 123 + old PIN + new PIN (default PIN for each user shall be 1234).

To dial a number using auth code dial:

• * 55 + auth code (yyyy) + PIN (xxxx). After this the user gets a dial tone to make a call.

• Note:-

• The term “xxxx” being the customer choice of 4 digits Personal Identification Number (PIN)

• The term “yyyy” being the Auth code/ short digit extension number of the user.

Password Rest

• To reset the password user will have to raise a request with Enterprise support team (1515 team) for “Password Reset”.

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What do you get with Tata Docomo Centrex?

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What’s in it for you

Short digit dialing between Centrex- Centrex; Centrex –PRI, PRI-PRI

Private numbering plan of 4/5 digit

Preferred rates for Intra office calling both for local, Intra-circle and Inter-circle

Widex calling

No CAPEX investments in PBX’s. Fully managed by Service provider

No operational costs like AMC. Future proof.

Ease of scalability both in terms of capacity and locations

No fear of technology obsolescence

High end EPABX features like: Auth code, Multiparty Conference, Voice Mail,

Operator console

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Centrex Phones

Beetel M59

• FSK/DTMF compatible

• 16-digit LCD display with Backlit

• One-Touch Memory.

• Mute Function.

• Call log

• Redial function Pause Function. Alarm Clock.

• Basic Calculator function.

• Two ways Speakerphone Speaker Volume Control

• levels Ringing volume level selection

Binatone Concept 710

• 2 Line Display

• 3 Touch memory Keys

• Green Backlight

• Two Way Speaker Phone

• Dual Mode FSK/DTMF Compatible with Auto-Detection

• Date and time display

• 30 incoming caller memories with missed call indicator

• 10 Outgoing Call memories

• Red Visual Ringer LED

• Mute

Note: Phone models may change as per supply and stock availability

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Thank You

For further details, please contact us at

mktg@tatatel.co.in