centrex vs pbx bundling
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Reliance SmartOffice v/sTraditional PBX & PBX Bundling
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Traditional PBX based solution v/s Reliance SmartOffice
KTS/PBX
Extensions
(Plain Phones
without display /
feature keys)
AnalogTrunks / E1s
DLC(RT) DLC(RT)
Extensions
(with CallerID & feature
keys
Operator
Add i t ional hardware required
for Cal l Bi l l ing, Power back
up , Voice m ail etc.
OperatorVoice mail , Call Bil l ing ,
Power back up avai lable
as standard
SmartOffice
Extra
equipment.
in your office
Reliance Network Reliance Network
Completely managed
Service
Unmanaged Service
DigitalExtensions
(Supported only
by Costly PBX
Models)
http://images.google.co.in/imgres?imgurl=www.homebiz101.com/visionlossbooks/pc.gif&imgrefurl=http://www.homebiz101.com/visionlossbooks/demo.htm&h=192&w=188&prev=/images%3Fq%3DPC%26start%3D20%26svnum%3D10%26hl%3Den%26lr%3D%26ie%3DUTF-8%26oe%3DUTF-8%26sa%3DNhttp://images.google.co.in/imgres?imgurl=www.homebiz101.com/visionlossbooks/pc.gif&imgrefurl=http://www.homebiz101.com/visionlossbooks/demo.htm&h=192&w=188&prev=/images%3Fq%3DPC%26start%3D20%26svnum%3D10%26hl%3Den%26lr%3D%26ie%3DUTF-8%26oe%3DUTF-8%26sa%3DN -
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Traditional PBX based solution v/s Reliance SmartOffice
Operations & management
Centralized Management by Reliance. Invest in dedicated trained resources to manage
SmartOffice PBX
24 x 7 Support
Default 24 x7 Support available.
Peace of Mind24 x 7 Support if available come at a high
Premium. Additional 10-15% per annum for
availing AMC & support services
Technology Obsolescence
The Best in technology always
Reliance takes care of all Technology
upgradation
High risk for technology and platform Obsolescence
New features are added with new releases only,Which are priced extra
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Traditional PBX based solution v/s Reliance SmartOffice
Total Cost of Ownership/ Investment Protection
Very low Total Cost of Ownership, moreover
the investment risk always lies with Reliance."Pay as you use"
High initial investment in the PBX, with associated
cost of manpower, space, power backup etc.Running cost for maintenance & AMC.
Issues related to End of Supply & Sale
SmartOffice PBX
Time to deploy/ Ease of deployment
Quick deployment - In Weeks DeploymentIn Months
User Experience
Superior user experience with features like
Caller ID, speakerphone, Phonebook,
missed call indication and convenience of
menu driven interface.
The same experience in a PBX based solution is
not available unless all the extensions are
provided with High-end digital telephones
which are exorbitantly Priced
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SmartOffice trusted by Corporate across Industry
partial listHarkishandas Hospital
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Competition response to Reliance SmartOffice
Bundling of free PBX with E1sA knee-jerk reaction to counter SmartOffice
A short term measure with an Inferior solution
Most of the Bundled PBXs the free Ones are local brands with limited features & functionalities.
MTNL provides Intellicon or Coral
Airtel provides Coral
Brands like Avaya, Siemens etc are offered only for select cases
Matches only the CapEx savings benefit
Doesnt overcome the traditional limitations of PBX based solution
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Can Reliance provide E1 with Free PBX bundled?YesSigned a MOU with Leading PBX vendors
PBX will be provided on a Opex Model
Target Market - Customers who insist on a PBX due to policy reasons
More economical and ease of Operation
ButLacks reliability for the Enterprise Customers
Multiple points of failure / responsibility
Shared ownership with the customer
Doesnt overcome the traditional drawbacks of PBX
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Superior experience for usersSmartOfficeCaller ID & PSTN Call waiting caller ID
Speaker PhoneMobile Phone features
- Phone book, Missed calls, menu interface
PBXAnalog phones dont provide any features
Similar experience possible only on Digital phones which are very costly
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Value added featuresSmartOffice: Integrated to a Central Managed network / ecosystemVoice mail without port restrictions
10 party conferencing for every user
Accurate bills for every extension no extra equipment required
PBX: third party boxes connected to the main boxVoice mail with port restrictions for access, comes with additional investment on hardware & software.
3 / 8 party conferencing for Analog / Digital users
Call Billing - Approximate bills for every extension with extra PC & printer
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NetworkingSmartOffice:Intra-City Networking has been available from the day 1
Soon it will be available Inter-City with All OfficeComplete feature transparency, SDD etc.
PBX: Wishful thinkingTechnically possible on white papers but Costs a fortune in terms of money and efforts
Complete feature transparency is always a question mark.
PBX should be Qsig enabled, not all models support the same.
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Service Assurance & AvailabilitySmartOffice24x7 support available for the network - & hence the service (especially MACDs)
Power back up provided by Reliance no extra equipment required
99.99% service availability guaranteed.
PBXNo 24x7 support available as a standard offer
Vendor Charges on an average 10-15% for 24x7 support.
Power back up to be provided extra for the PBX
For higher configurations, Duplex Hot standby system required
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ManageabilitySmartOfficeCompletely managed solution
Visibility of network elements at NNOC for 24x7 monitoring & alarms
- DLC cards, CPU & even batteries
Online Change Requests (Move, Adds, Changes)
- e.g. Class of Service change
PBXEngineer visit required for any Change request
No monitoring of equipment possible (PBX, Batteries)
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Hidden costs ?SmartOfficeUnlimited expansion without any Capex
No AMC
Competitive call rates, no hidden costs
Free PBX bundled with serviceAny expansion requires additional Capex (not a part of free bundle)
No value added features provided with PBX
AMC to be paid by customer
Call rates often inflated
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The resultSmartOfficeHigh reliability, High availability solution
Integrated & Carrier-grade
Although Capital intensive for the Service provider, is a more robust
solution for the customer
PBXModerate reliability
Patchy solution with Enterprise-grade boxes
Cheaper for the service provider but compromises robustness
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Servicing over 10000 Business
Over 5000 SmartOffice Customer sites (over 100,000 + lines)
Largest Multi-City SmartOffice in India with 12,000+ lines
Services available in 30 Cities expanding to 200 Cities
Wireless solutions available across 4000 towns
Our Journey so far..
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