ceo and leadership tips. paul king. wharton. eduson.tv

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Dr. Paul King CEO, Mentor, Executive Coach, Teacher at Wharton Business School How to become a CeO And win at work? Case study from Eduson.tv course

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Leaderhip couse on Eduson.tv by Paul King, Wharton,

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Page 1: CEO and Leadership Tips. Paul King. Wharton. Eduson.tv

Dr. Paul King

CEO, Mentor, Executive Coach, Teacher at Wharton Business School

How to become a CeO

And win at work?

Case study from Eduson.tv course

Page 2: CEO and Leadership Tips. Paul King. Wharton. Eduson.tv

every crisis is

an opportunity for a leader

Page 3: CEO and Leadership Tips. Paul King. Wharton. Eduson.tv

every crisis is

in opportunity for a leader

Two decades ago I was CEO of a hospital. During

one of my vacations there was an outbreak of

Legionnaires’ disease at my hospital. My assistant

Dan handled the crisis. He consulted the National

Center for Disease Control and organized a press

conference. With less than 5 minutes before the

start of the press conference I decided that Dan

should run it. It was not easy for him, but he

managed. Within a few months Dan became the CEO

of a small hospital. His career progressed very well.

I always say that every crisis is an opportunity for

a leader.

Page 4: CEO and Leadership Tips. Paul King. Wharton. Eduson.tv

A leader is not

daunted by new ideas

Page 5: CEO and Leadership Tips. Paul King. Wharton. Eduson.tv

A leader is not

daunted by new ideas

Six years ago a group of young managers of a

European bank came up with “banker in your

pocket”. They proposed using mobile phones for

financial operations and payments. The idea was

brilliant and original; nobody had anything like it at

the time. But the bank didn’t develop the idea. They

missed a great opportunity. If executives had

listened to the young managers, the bank could

have become the leader in this segment.

Page 6: CEO and Leadership Tips. Paul King. Wharton. Eduson.tv

Learn from lincoln:

leaders don’t give up

Page 7: CEO and Leadership Tips. Paul King. Wharton. Eduson.tv

learn from lincoln:

leaders don’t give up

It doesn’t matter how badly you fall down; it

matters how quickly you get back up. Abraham

Lincoln lost 9 elections before he was elected

president. Who remembers Lincoln’s 9 failures?

Almost no one. Who remembers Lincoln’s greatness?

Almost everyone. !!!!!

Page 8: CEO and Leadership Tips. Paul King. Wharton. Eduson.tv

a leader

thinks outside the box

Page 9: CEO and Leadership Tips. Paul King. Wharton. Eduson.tv

A leader

thinks outside the box

Convenience stores Wawa offered the same

products and services as other convenience

stores. That is, until an employee came up with the

idea of checking and adjusting customers’ tire

pressure. Having correct tire pressure saves gas,

it is ecologically friendly, and prevents auto

accidents. It was not only customers, but also

media who were enthusiastic about it. Leaders

always look at situations from another angle and

create value.

Page 10: CEO and Leadership Tips. Paul King. Wharton. Eduson.tv

a leader never makes

thoughtless decision

Page 11: CEO and Leadership Tips. Paul King. Wharton. Eduson.tv

a leader never makes

thoughtless decision

The worst mistake I made was not preparing to fire

an employee. This particular employee was not at

work the day he was to be fired, so a termination

letter was mailed to him. Later I found out he was

on a medical leave after a job-related accident. He

was furious and told one person who told 10 people,

who told another 100, who told a few hundred. The

gossip, which characterized the company was

terrible and merciless, spread. This taught me to

make decisions more carefully.

Page 12: CEO and Leadership Tips. Paul King. Wharton. Eduson.tv

a leader must be

fair and principled

Page 13: CEO and Leadership Tips. Paul King. Wharton. Eduson.tv

a leader must be

fair and principled

I recall this day as a most dreadful in my life. In my

clinic a patient died while in the care of a nurse. It

is a complicated story: the family assumed the death

was intentional, a murder. It went to court. I could

have fired the nurse immediately saying: “Get out,

you’ve ruined my business”. But I realized that in

doing so there would be two victims. We helped the

nurse through the ordeal. She was acquitted of all

charges, and became an exemplary employee,

receiving more letters of gratitude from patients

than the other nurses in the clinic.

Page 14: CEO and Leadership Tips. Paul King. Wharton. Eduson.tv

a leader makes

an unforgettable impression

Page 15: CEO and Leadership Tips. Paul King. Wharton. Eduson.tv

a leader makes

an unforgettable impression

Make your first impression memorable. You will

never get a second chance to make a first

impression. I will share a secret which is being

used during a job interview. It is the

“receptionist’s trick”. The smart manager will ask

the receptionist how you entered the office and

behaved in the waiting area, while you might have

thought no-one was watching. If your behavior is

viewed as unacceptable, it could impact whether

you are considered.

Page 16: CEO and Leadership Tips. Paul King. Wharton. Eduson.tv

a leader sets

high standards of quality

Page 17: CEO and Leadership Tips. Paul King. Wharton. Eduson.tv

a leader sets

high standards of quality

If you deal with clients, think of yourself as a

customer. MNBA, a credit card company, grew from

zero customers to 50 million customers thinking this

way, and eventually sold its business to Bank of

America. They used one trick: phone customer

service representatives looked into a mirror while

talking to customers. It was an approach of looking

from the outside. !!!

Page 18: CEO and Leadership Tips. Paul King. Wharton. Eduson.tv

a leader sets goals

and achieves them

Page 19: CEO and Leadership Tips. Paul King. Wharton. Eduson.tv

a leader sets goals

and achieves them

Mike, a Wharton 2010 MBA graduate, believed that

cancer should not define what a person could do.

His dream was to climb Mount Kilimanjaro with a

group of cancer survivors. Mike’s dream bordered

on the impossible, but he felt it was within his

reach. What happened? In July 2012, 17 climbers

made the climb, reached the 19,341 ft. summit, and

raised $230,000 for cancer research. Dream the

impossible, then implement it!

!!