www.ceqonline.co.uk

ExpressNewsIssue 07 March 2012

The Newsletter for Commercial Express Agents www.ceqonline.co.uk

NEW CX Land Liability protects landlords and/or their business against legal liability for losses

resulting from accident or injury that has occurred on their land.

NEW Designed for domestic and commercial flooring contractors this

specialist scheme provides all the key extensions required.

(Material Damage only)

NEW CX Office (Material Damage) covers many types of offices without

the extra cost of Employer’s and Public Liability cover.

See inside for more details

• 3NEW Product Launches• CXDryCleaners&Launderettes• CXUnderwritingNews• ClaimsUpdate

• QuickQuote• ERN-ImportantInformation• TechnologyCorner•WINacaseofchampagne!IN

SIDE

CX Portfolio now includes:9 Product Categories/24 Exclusive Schemes

CX SpRINg INto 2012 WIth thE LAUNCh oF

3 NEW pRoDUCtS

Cover in an Instant

Our appetite for new products just keeps on growing…….BylisteningtoourbrokersCommercialExpressarepleasedtoannouncethelaunchof3new products residing under the popular CX Liability and CX Package & SME schemes.

Full product information guides are enclosed. For more information on these products speak to our Broker Support Team who will be happy to answer any questions you may have – 0845 094 2077

CX Land Liability covers your policyholder’s legal liability for injury to third parties due to negligence in connection with the ownership of their land.

The policy provides property owner’s liability insurance covering the owner of a property or land and their legal liability against any damages that are sought after an accident or injury to a third party.

Minimum premiums from £200 (ex. Ipt & Fee)

Standard cover:• Property Owners Liability

£2,000,000 with the option to increase to £5,000,000

• Accommodates upto 20 acres

• Losses can include water hazards

NEW

CX Flooring Contractors can be tailored to meet your client’s needs.

This specialist scheme provides the essential cover for flooring companies including Public and Employer’s Liability insurance with a range of optional extensions including Financial Loss,DefectiveWorkmanship,Business Equipment & Stock cover.

Minimum premiums from £300 (ex. Ipt & Fee)

trades include: •Stone / Ceramic / Marble

Tile Workers

•Carpet, Vinyl, Bamboo, Wood / Laminate Flooring

•Rubber / Cork Flooring

•Screening and Floor Preparation

NEW

(Material Damage only)

CX office (Material Damage) is designed to provide protection for your client’s business property.

A policy designed for most types of offices without the extra cost of Employer’s and Public Liability cover. The facility is perfect for home workers who want to cover their computers only or small offices within centres which already have their liability insurances covered elsewhere.

Minimum premiums from £150 (ex. Ipt & Fee)

Features and benefits: •Reducing the cost from

unwanted cover

•Upto25%NoClaimsDiscount

NEW

ExpressNews

Dry Cleaners & LaunderettesLaunched

November 2011

Specialist cover automatically includes: • Customer Goods Extension Protects the property customers put into care for cleaning and storage. Offering £100,000 with £1,500 single article limit cover.

• Customer Goods in Process Coverage Protects your client for damage done to a customer’s clothing whilst been worked upon.

• Incorrect Garment Extension Protection in the event that a wrong item is returned to the customer and cannot be retrieved.

Your Question & Answer Session1. IstherealimittothenumberofemployeescoveredunderCXDryCleaners&Launderettes? There is no limit to the number of employees.

2. Whatistheminimumpremium? £300 (ex IPT & Fee) for Dry Cleaners (receiving shop only) increasing to £450 in respect of Dry Cleaners and Launderettes.

3. Dowecoverbusinessequipmentawayfromthepremises? Yes – the All Risks section of the policy provides cover for equipment anywhere in the UK.

4. Canweaccommodatepartmannedlaunderettes? No – all launderettes must be fully manned.

5. CantheCustomerGoodsExtensionbeincreased? Yes – for an additional premium this can be increased to £200,000 with a £3,000 single article limit.

6. IsspontaneouscombustioncoveredundertheCXpolicywording? Only the items that spontaneously combusted would be excluded, not those damaged as a result. Spontaneous combustion is a known possibility where clothing is damp and/or dry cleaning has been involved.

CXDryCleaners&Launderettesisauniquepackage scheme providing comprehensive insurancecoverforDryCleaners,DryCleaners (receiving shop only), Launderettes (excluding unattended), Laundry Services & Shoe Repairs / Key Cutting.

Dry Cleaners & LaunderettesExperts, tailored cover

with an Express service www.ceqonline.co.uk

www.ceqonline.co.uk Cover in an Instant

CXUnderwritingNews...Given the deluge of new product updates over the last few months you could be forgiven for not keeping up….

andwecouldn’tblameyou!

There has been plenty of activity with improvements across an amazing 12 products.By keeping it short we thought we’d run through our key product developments over the past few months.

Liability & ToolsNEW improved cover for CX Liability & Tools with £10 Million Public Liability cover NOW AVAILABLE

At Commercial Express we believe in offering great cover at great prices.

We have listened to our agents feedback and as a result we have improved the CX Liability & Tools policy to include an optional increase of £10 Million Public Liability cover.

Plus offering great rates on a number of growing trades with prices starting from £210.34 for Plumbers and Heating Contractors and £269.70 for Air Conditioning Engineers **PublicLiabilityLimit£1Million,5yearsNCD,1Principal/Partnerinc.IPT&Fee

providing cover for 260+ trades, CX Liability & tools also benefits from:• Upto30%NoClaimsDiscount• Bona Fide Sub Contractors included for FREE • No maximum turnover limit

Package& SMENEW SME Legal Expenses cover

‘‘With employment and contractual disputes on the up many businesses are in greater need of legal expenses insurance.” Ignoring these risks could lead to costly legal action and potentially put your clients out of business.

ANNoUNCINg SME LEgAL EXpENSES CoVERAvailableonCXShop,CXOffice,CXOffice(MaterialDamageonly),

CX Public House, CX Wholesale and CX Guest House & HotelCover only £60 + IPT

New SME Legal

Expenses cover

October 2011 – Saw improvements across CX Liability & Tools and CX Package & SME

ExpressNews

Contract CleanersCX Contract Cleaners provides tailored cover for cleaning companies including

Public and Employer’s Liability with a range of key extensions to cover to suit the business risks and exposures faced by the cleaning industry.

Key optional Extensions include:

•Financial Loss upto £25,000

•Lock and / or Key Replacement upto £25,000

•Misuse of Telephones upto £5,000

•Treatment upto £25,000

•Business Equipment & Stock cover

Catering TrailerCX Catering Trailer – Offering further rate reductions

4 50%ReductionforBusinessInterruption

4 Savingsofover30%forStock&Money

4 Upto25%NoClaimsDiscount

the all N

EW

CX Contract C

leaners

Benefiting from specialist policy wording, competitive rates along with attractive commissions whatever type of cleaning your client specialises in, we have the right policy for you!

Public HouseCX Public House – Improved Outside Caterers ExtensionKeen to enable our brokers to cater for this growing market CX Public House has been updated with a new sub question for those clients requiring optional Outside Caterers Extension.

Previously if the turnover for this aspect of the business was more than £25,000 then the risk would be referred. Now this limit has been extended for a turnover of upto £50,000.

CXTrailer–DrivingInstructorsDidyouknowthatanydriverwhopassedacartestonorafter1January1997nowrequiresanadditionaldrivingtestinordertotowatrailer?

With this in mind we have added a new question for Driving Instructors which will provide cover for the trailer whilst the towing vehicle is under instruction.

Trailer

November 2011 – Featured the launch of CX Contract Cleaners

December2011–BroughtChristmascheerwithimprovementsacrossafurther3products

50%OFF

30%OFF

upto25%

www.ceqonline.co.uk Cover in an Instant

Insuring property against acts of Terrorism With the increase in demand Commercial Express are delighted to announce optional terrorism cover has now been added to CX Let.

This is great news for landlords as not only is it prudent to insure against the threat of terrorism but with many lenders now using the property as security a landlord could be in breach of their mortgage or loan agreement if they do not have terrorism cover in place.

This facility covers all types of residential properties with premiums starting from just £25 plus IPT

New & improved Tools policy availablethe Business Equipment / tools and Stock extension has now been improved to give a greaterlevel of cover. Cover can now include:• ToolsandEquipment(includingportableelectronicequipment)storedwithinyourpremises.• ToolsandEquipment(includingportableelectronicequipment)usedonsiteforordinaryneedsofthe contract maximum amount payable of £500.• Lossesfromunattendedvehiclesleftovernight.

Fast Food& Restaurant

Our craving for Fast Food business is stronger than ever with some great rates on offer across CX Fast Food & Restaurant.

To help satisfy our cravings we are giving you the opportunity to win 6 bottles of Champagne. One lucky winner will be randomly chosen from all CX Agents users who incept or renew at least 3 Fast Food & Restaurant policies during the month of March.

Many of you have already taken advantage of the competitive rating structure across CX Fast Food & Restaurant with minimum premiums starting from £300 with substantial savings on offer for risks that do not operate a deep fat fryer.

CHINESE TAKEAWAY CHICKEN TAKEAWAY CAFé FISH & CHIP SHOP SANDWICHBAR

Fast Food Insurance...Yousayyouwantgreatrateswiththat?

Top 5 pickings for 2012

New Additional

Cover

LetL t

January2012 – Celebrations instore with CX Fast Food & Restaurants

Contract CleanersLiability & Tools

WIN a case of Champagne!

Minimum premium £425

NoW only £300

Full terms and conditions available upon request

ExpressNews

Catering VanVantastic News... CX Catering Van now with FREE protected No Claims BonusCX Catering Van provides specialist cover for Ice Cream Vans, Hot Food Vans and Mobile Shops and includes as standard:• FullFirecover• PermanentFixture&FittingsPlus• FREEprotectedNoClaimsBonus** Free protected No Claims Bonus is available when a current CX Outside Caterers

policy is in force, simply quote the CX Outside Caterers policy number when obtaining your CX Catering Van quotation.

What a difference a year makes Claims – On target resultsIn June 2010 we took the decision to move our material damage claims to Cunningham Lindsey since which time there has been significant improvements to the claims service.

Sowhathasimproved?With the appointment of Lloyd Garbett, CX Claims Manager our claims services has seen a dramatic overhaul with huge improvements on the number of outstanding claims and service levels, resulting in:-

4 March 2011 – outstanding claims: 586 December2011outstandingclaimstotal:116

4 March2011–80%telephonecallsansweredwithin30seconds December2011-100%telephonecalls(answeredwithin20seconds)

4 March2011-averageclaimsettlementtime20weeks December2011-averageclaimsettlement5weeks

Investing time brings rewards, so we have established a hand-picked dedicated Cunningham Lindsey team that handles CX claims exclusively. We have provided this select Cunningham Lindsey team with comprehensive training and on reviewing the claims procedure, we have implemented the following improvements:-

4 Full instruction to the Cunningham Lindsey team on the CX policy wordings for each product.4 Theintroductionofa30daydiarysystemtoensurethatallclaimsunder£2,500donotremain

stagnant and reach a speedy conclusion.4 Slim lined final payment procedures

Future improvements to the Claims Service• AnadditionoftwofurtherstaffisplannedtobolsterthededicatedCunninghamLindseyteam• Customer-linktobeupgradedtoprovidebrokersacompletenotificationateverystageofaregisteredclaim, including a final notification when a claim has been concluded.

For key features and benefits of individual products visit www.ceqonline.co.ukor speak to our Broker Support team who will be happy to answer

any questions you may have – 0845 094 2077

www.ceqonline.co.uk Cover in an Instant

”Quick Quote” is back Premium indications in a matter of seconds……We are delighted to announce that the CX “Quick Quote” tool is now available online for CX Let, CX Commercial & CX Liability & Tools.

The Quick Quote facility can be found by clicking on the link from our home page www.ceqonline.co.uk.Please be aware that the Quick Quote provides a premium indication only. If cover is required you will need to log in and process a full quotation. The full quotation may differ to the premium indicator depending on information provided. All risks are subject to policy terms and conditions and certain underwriting criteria.

Technology Corner – ceqonline We’ve listened to your feedback regarding the lapsing of renewal quotes on the day of expiry. Even if a quote was edited on the date of renewal it was still referring before an agent could apply cover.

We have now updated the process so that a renewal quote will remain open for 5 days after the renewal date*. This means that no referral is required and the renewal can be accepted with minimum fuss helping to make working with us that little bit easier.

In addition, to help support your renewal retention we have also introduced a new renewal reminder email that will be sent to you 5 days prior to renewal for all Property Owner’s, SME and Liability policies.

Please note however that cover can only commence from the day the renewal is processed. If there has been a gap since expiry we are not able to backdate. Renewals

IMPORTANT date for the diary – 1st April 2012 Businesses will need to provide an ERN to get Employer’s Liability cover The insurance industry has taken proactive steps to help people who have suffered an injury or a disease at work to identify the relevant insurer quickly.

By updating the antiquated practice of keeping Employer’s Liability Insurance, the Employer’s Liability Tracing Office can assure that claims can be resolved quicker and more efficiently than before.

With effect from 1st April 2012 it will be compulsory for any new policy or renewal to be recorded in the Employer’s Liability Database (ELD). The ELD will contain all information relating to a Policyholder and all their subsidiaries covered by the Employ Liability policy. The ELD was set up with the hope of enabling policyholders and claimants to trace the correct insurer more easily.

The database will work by linking policies with the policyholders Employer’s Reference Number (ERN), also known as the Pay As You Earn (PAYE) number. The ERN is a unique reference, issued by HM Revenue and Customs and is normally used for tax purposes.

All businesses in the UK are required to have the ERN if it employs one or more people and it will be a legal requirement to produce the ERN when purchasing Employer’s Liability Insurance from April 2012. Without it, businesses cannot get Employer’s Liability cover.

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