CERCER

(Cisco Emergency (Cisco Emergency Responder)Responder)

Paul Dial and Teresa ShibaoPaul Dial and Teresa Shibao

AgendaAgenda

What is CERWhat is CER TerminologyTerminology Why CER is needed? Why CER is needed? How CER WorksHow CER Works NCAR’s CER architectureNCAR’s CER architecture NCAR’s 911 Call RoutingNCAR’s 911 Call Routing What NETS needs to rememberWhat NETS needs to remember

What is CER?What is CER?

Cisco Emergency ResponderCisco Emergency Responder An application running on a pair of An application running on a pair of

servers (primary and hot standby) that servers (primary and hot standby) that provide emergency service personnel provide emergency service personnel with the call back and location with the call back and location information of the caller.information of the caller.

TerminologyTerminology PSAP: PSAP: Public Safety Answering PointPublic Safety Answering Point

A PSAP is a call center that is staffed with A PSAP is a call center that is staffed with emergency dispatchers who receive 911 emergency dispatchers who receive 911 calls. calls.

ERL: ERL: Emergency Response LocationEmergency Response LocationAn ERL defines a physical area within a An ERL defines a physical area within a building or property within which building or property within which emergency response personnel can find a emergency response personnel can find a 911 caller in a reasonable amount of time.911 caller in a reasonable amount of time.

Why CER is NeededWhy CER is Needed(Call flow (Call flow withoutwithout CER) CER)

Why CER is NeededWhy CER is Needed(Call flow (Call flow withwith CER) CER)

How CER WorksHow CER Works

Retrieves phone information from Retrieves phone information from Communications ManagerCommunications Manager

Retrieves phone location/port info from Retrieves phone location/port info from switchesswitches

Maps port/phone to ERLMaps port/phone to ERL Maps ERL to gateway to route outbound Maps ERL to gateway to route outbound

911 calls911 calls Routes PSAP call back to calling partyRoutes PSAP call back to calling party Notifies UCAR security via web, email, Notifies UCAR security via web, email,

phone for all 911 calls.phone for all 911 calls.

NCAR’s CER ArchitectureNCAR’s CER Architecture

NCAR’s CER ArchitectureNCAR’s CER Architecture

NCAR’s CER Architecture NCAR’s CER Architecture (cont.)(cont.)

NCAR’s 911 Call RoutingNCAR’s 911 Call Routing

9911 – Call routed directly to PSAP, 9911 – Call routed directly to PSAP, NCAR security also notifiedNCAR security also notified

1911 – Call routed to NCAR security, 1911 – Call routed to NCAR security, PSAP not automatically notifiedPSAP not automatically notified

911 – Call routed to NCAR security, 911 – Call routed to NCAR security, PSAP not automatically notifiedPSAP not automatically notified

What NETS needs to What NETS needs to rememberremember

Port labels in switches need to be Port labels in switches need to be correct. This information is used by correct. This information is used by emergency services personnel to emergency services personnel to locate the caller. locate the caller.

IPT team adds new switches to CER. IPT team adds new switches to CER. This allows CER to track phones. This allows CER to track phones.

Questions?Questions?