M. Tiirakari 1

CERN HOSTEL

85th ACCU Meeting of 9 September 2009

9 September 2009

M. Tiirakari 2

CERN Hostel Service

As requested by ACCU and the Management

- Implementation of the WWW booking

- New deals with hotels close to CERN, available on the new website of Hostel service

- Corporate rates for nearby hotel available on the new website of Hostel service

9 September 2009

Dec. 2009

DONE

DONE

M. Tiirakari 3

CERN Hostel WWW booking

Successful implementation of the new hostel software FIDELIO: 6 July 2009. In production for WWW booking: December 2009. It will enable users to:

make individual booking [CERN login necessary]Cancel their booking, up to 48h before arrival (modification only via the reception desk)Guarantee their reservation with a credit card (currently NO Penalty for cancellation)

9 September 2009

M. Tiirakari 4

CERN Hostel Service

The new website for CERN Hostel service will be in production mid-September 2009, showing:

Availabilities (up to 3 months, to be finalized)Corporate rates for hotels in the areasPrivate rental sectorBooking rulesA satisfaction survey

9 September 2009

M. Tiirakari 5

CERN Hostel : On-going actions and projects

9 September 2009

Renovation of Building 38-39 launched, priority given to the sanitary installations and kitchens: end of work beginning 2010.A virtual store to provide CERN Hostel users with fresh food, in collaboration with NOVAE restaurant: Implementation foreseen Dec. 2009What about a campus for Students? find a building renovation

M. Tiirakari 6

Occupancy rate 2008 in %

9 September 2009

M. Tiirakari 7

Occupancy rate 2009 in %

9 September 2009

Still

room

for i

mpr

ovem

ents

89 September 2009 M. Tiirakari

No show:From 06 July to 07 September on average:

1 no-show per day

M. Tiirakari 99 September 2009

M. Tiirakari 109 September 2009

THANK YOU FOR YOUR ATTENTION