cert ii in security operations instructor lesson plan template
TRANSCRIPT
SESSION PLANNING SHEET
Program Title Certificate II in Security Operations PRS20103
Unit of CompetencePRSS0203A - Work effectively in the security industry
Competency standard covers:
This competency standard covers the skills and knowledge required to work effectively within the security industry. It requires the ability to interpret and comply with legal and procedural requirements, complete daily work activities, and identify opportunities for professional development.
Title: PRSSO203A
Time 300 delivery minutes (excluding breaks)
Pre-session preparation
Check classroom set-up Check equipment – Data Projection – OHP – Video Name Cards Manuals Homework Additional activity handouts
Reference Material Technical Advanced Training Handbook (Cert II) Technical Advanced Training CD
Visual Aids Data Projection or Overhead Slides Class Handouts
Elements of the Learning Outcomes (Performance Criteria)
Interpret and comply with legal and procedural requirementsOrganise and complete daily work activitiesIdentify and access future learning opportunities
Assessment Criteria
Candidates will be required to provide evidence that they have underpinning knowledge of:
Assessment Method
Integrated formative and summative assessment during training course including informal questioning, feedback and practical applications during classroom and role play exercises.
Assessment Method
Summative assessment will be conducted in closed book examination format requiring written multiple choice and narrative response answers and role plays.
Time Key Points Method Content(1700hrs)5 Minutes
5 Minutes
5 Minutes
Session 4:
Sign Attendance Sheet
Introduction to the unit, PRSS0203A
Interpret and comply with legal and procedural
requirements
Legislative Controls
Show: SLIDE 1
Explain & Discuss:
The importance of signing on attendance sheet. Just like what a security officer must do before commencing there shift, signing on the registry booklet.
Show: SLIDE 2
Explain & Discuss:
Why it is important to work within the law. For example, to maintain ongoing work within the security industry, not to be found guilty of an offence, with or without conviction.
Show: SLIDE 3
Explain & Discuss:
The regulators of the security industry, Licensing Services Division (Victoria Police). LSD and OTTE set the standards of quality training for existing and prospective security officers.
Technical Advanced Training
This unit will help you to understand the regulations, which affect how you do your job. Therefore, it is very important to learn how to work within the law.
LEGISLATIVE CONTROLS
Security Licensing
State and federal agencies, such as branches of police department, are often allocated the task of governing the security licensing in each state.
Governance is also important in regulating the quality of training new and existing staff prior to licensing. Setting a national standard allows employees to use their qualifications in seeking employment nation wide, and gives employers confidence in their employee’s abilities.
2
Time Key Points Method Content
5 Minutes
5Minutes
5 Minutes
Security Licensing Agencies
Security Licensing Agencies
Security Licensing Agencies
Show: SLIDE 4
Explain & Discuss:
Open Class Question:
What does an approved RTO mean?
Show: SLIDE 5
Explain & Discuss:
The regulator, LSD, does screening on applicants for example, criminal convictions or current court orders. Applicants fitting into the above description will prevent in obtaining a security license.
Show: SLIDE 6
Explain & Discuss:
Persons who are deemed medically fit to perform the necessary duties are eligible to work as a security officer.
Security Licensing Agencies
Governance Approved Training Organisations Functions Only students who have completed a recognised course from a registered training organisation (RTO) are permitted to apply for a license.
Security Licensing Agencies
Governance Current criminal record check This ensures that persons who have criminal convictions or current court orders against them are ineligible to apply to attain security licences due to their unsuitability for the type of work to be performed
Security Licensing Agencies
Governance Physical and mental suitability for duties Only persons who are deemed medically fit to perform the necessary duties are eligible to work as a security officer.
3
Time Key Points Method Content
4
5 Minutes
5 Minutes
5 Minutes
OHS
OHS - Continues
Class discussion
OHS - Victoria
Show: SLIDE 7
Explain & Discuss:
Explain the importance of working in a safe manner. If found working unsafe can lead to many allegations.
Show: SLIDE 8
Explain & Discuss:The picture on slide 8. What would this cause of action may lead too.
Open Discussion:Has anyone experienced or witnessed a similar scene.
Show: SLIDE 9
Explain & Discuss:
That the Victorian Workcover authority is the peak body governing the Occupational Health and Safety Act (2004). Revise over the relevant sections of the Act and get students to make note into their writing books.
OHS – Occupational Health and Safety
OHS legislation throughout the world ensures that both employers and employees have the right to work within that workplace in a safe manner.
OHS - continued
Security Officer is often confronted with situations in which their safety is compromised. The safety of security officers and the public is the key aim of any OHS workplace policy in the industry.
Occupational Health & Safety Act – Victoria
Is responsible for ensuring a Safe and Healthy Workplace.
Section 21 OH&S Act – EMPLOYER.
Section 23 OH&S Act – OWNER/OCCUPIER.
Section 25 OH&S Act – EMPLOYEE.
As can be seen – we are all responsible for the maintenance of health and safety within the workplace.
Time Key Points Method Content
5
5 Minutes
5 Minutes
5 Minutes
Reporting OHS concerns
Feedback
Points to remember
What is an arrest?
Show: SLIDE 10
Explain & Discuss:
Explain some of the health and safety issues in the workplace for example, working hours, work environment, break times etc.
Remind them to speak to their supervisor if an issue occurs.
Show: SLIDE 11
Explain & Discuss: The legal and procedural requirements for a security officer. How to organise and complete daily work activities and Identify and access future learning opportunities
Show: SLIDE 12
Explain & Discuss:
Reporting of OH&S Issues
Security Officer due to the very nature of their occupation will from time to time come across health and safety issues in the workplace.
If this is the case then the issue must be reported on immediately to the respective authority – and immediate action to be taken if there is a risk of injury / death to prevent that from occurring ( Duty of Care ), this could include barricading off an unsafe area, placement of warning signs, or similar.
Remember
“Security personnel are not expected to be legal experts”
“You are not a member of the Victoria Police”
“You have no more legal power than any other member of
the community does.”
“You, Security Officer, must be constantly aware of the legal
limitations of their role for several reasons because you are
dealing with members of the public”
What is an Arrest?
An arrest occurs where:
Time Key Points Method Content
6
5 Minute(1805 hrs)
5 Minutes
5 Minutes
5 Minutes
BREAK
Knowledge of Law and other responsibilties
Summary of Section 458 (1)(A)
Simplifying the context
Show: SLIDE 14
Explain & Discuss:
Show: SLIDE 15
Explain & Discuss:
Show: SLIDE 16
Explain & Discuss:
5 Minute Break
As a Security Officer, it is important to understand the laws and responsibilities in state legislation.
For example
POWERS OF ARREST are set out in Sections: 458(1)(A) 462 462AOf the Crimes Act 1958 (VIC).
Section 458(1)(A)
A person found committing an offence may be arrested without warrant by any person.
POWER OF ARREST
In Victoria – The Power of Arrest comes from an Act of Parliament; The Act is CRIMES ACT 1958 Victoria
The Section is Section 458
Time Key Points Method Content
7
5 Mins
5 Mins
Section 458 (1)(A)
Students taking down notes
C.A.P.S
Student taking down notes
Show: SLIDE 17
Explain & Discuss:
In detail Section 458(1)(A)
Show: SLIDE 18
Explain & Discuss:
SECTION 458 (1) Part A
458(1) States :-
Any person whether a member of the police force or not, may at anytime without warrant and take before a Bail Justice or the Magistrates Court to be dealt with according to law or deliver to a member of the police force to be so taken, any person
(a) He finds committing any offence (whether an indictable offence punishable on summary conviction) where he believes on reasonable grounds that the apprehension is necessary for any one or more of the following reasons, C.A.P.S
C.A.P.S
To prevent the continuation or repetition of an offence
To ensure the appearance of the offender before a court
To preserve public order
For the safety of members of the public or the offender.
The basic requirement is that the arrestor must decide whether one or more of the above criteria’s are present before making an arrest.
8
Time Key Points Method Content
5 Mins
5 Mins
Section 458 (1)(B)(C)
Taking notes and class discussion
If in doubt do not arrest
Show: SLIDE 19
Explain & Discuss:
Show: SLIDE 20
Explain & Discuss:
Section 458(1) - Parts B & C
(b) When instructed to do so by any member of the police force having power under this Act to apprehend that person ; or
(c) He believes on reasonable grounds is escaping from legal custody or aiding or abetting another to escape from legal custody or avoiding apprehension by some
person having authority to apprehend that person in the circumstances of the case.
As soon as possible after the arrest, the private citizen must deliver the offender to a member of the police force.
If you are not completely sure of the facts, then DON’T ARREST. If you are unsure, it is better to call the police.
9
Time Key Points Method Content
5 Mins
5 Mins
5 Mins
5 Mins
Different Offences
Summary / Indictable
Student taking notes
Of summary offences
Student taking notes
Of summary offences
Reminding about the indictable offence
Show: SLIDE 21
Explain & Discuss:
Show: SLIDE 22
Explain & Discuss:
Show: SLIDE 23Explain & Discuss:
Show: SLIDE 24Open question: Randomly select 4 to 5 students and get them to explain the difference between indictable and summary. Ask a question saying “as a security officer which offences should act upon?”
DIFFERENT OFFENCES Indictable – Serious Offence Summary – Minor Offence
Examples of Summary Offence
Swearing Spitting J-Walking Traffic Offences Urinating
Examples of Indictable Offence
Theft Burglary Possession of Drugs Assaults (Verbal / Physical) Arson Wilful Obscene
REMEMBERINDICTABLE OFFENCE
When an indictable offence has already been committed, police may either arrest or proceed by summons, although they almost always arrest for indictable (serious) offences.
10
Time Key Points Method Content5 Mins
(1905 hrs)
5 Mins
5 Mins
10 Mins
BREAK
Students to take notes
Finds committing - 462
Example of Section 462
Use of forceSection 462A
Show: SLIDE 25
Show: SLIDE 26
Explain & Discuss:
Show: SLIDE 27
Explain & Discuss:
Show: SLIDE 28
Explain & Discuss:
Finds Committing – 462
Section 462 of the Crimes Act means that the expression ‘finds committing’ extends to the case of a person found committing/ carrying out any act or behaving in some way or in circumstances which mean that there are reasonable grounds for another person to believe that the person found is guilty of an offence.
EXAMPLE OF 462Basically, what it means is that if a man found washing blood from his hands or standing over or running away from a bloodied victim, could possibly be the subject of lawful arrest for assault under section 458(1)(A), although he was not actually found committing an assault on another person.
Any person may use such force not disproportionate to the objective as is believed on reasonable grounds to be necessary to:
Prevent the commission, continuance or completion of an indictable offence, or
Lawfully arrest a person committing any offence or suspected or committing any offence.
USE OF FORCE
Section 462A
11
Time Key Points Method Content
5 mins
5 Mins
Simplifying the definition of Section 462A
Reasonable, Proportionate, Lawful and Justifiable
Show: SLIDE 29
Explain & Discuss:
Show: SLIDE 30
Explain & Discuss: That the use of fore must be Reasonable, Proportionate, Lawful and Justifiable
Any person in the State of Victoria
Explanation of Section 462A
may use force to -
Any force used must be considered reasonable and necessary at the time
- prevent an indictable offence.
- arrest or help arrest a person found committing any offence.
and not be too excessive or too extreme given the circumstances.
When force used When using force you must be able to prove that the
use of force was:
________________ _______________
________________ _______________
12
Time Key Points Method Content
2 Mins
3 Mins
Finding out class understanding about
Proportionate
Brain storming
Identifying proportionate
Students taking notes from the whiteboard
Show: SLIDE 31
Open Question:
What is proportionate?
Give hints for example is 190cm tall the same as 165cm tall. Is Female same as Male. Is the 3 attackers to one person the same as one on one.
Show: SLIDE 32
Explain & Discuss:
As long as the force is proportionate to the particular objective.
What is proportionate?
1. Offenders physical size2. Your physical size3. Level of aggression
displayedby the offender
4. The use and type of weaponused against you
5. The number of attackers6. The gender of the offender7. Your gender8. Your level of training9. The environment and
situation at the time.
13
Time Key Points Method Content
1 Mins
2 Mins
Escorting Prisoners
Other states legislation about prisoner escorts
Show: SLIDE 33
Explain & Discuss
Show: SLIDE 34
Explain & Discuss
Escorting Prisoners
Prisoners are people who have been arrested and placed into the custody of police and/or put in prison.
Prisoners are sometimes escorted to and from police stations, prisons and the courts.
Often, the prisoners will be detained in custody by order of a magistrate or other judicial officer even though they have not yet been found guilty of any crime. This is called being on remand.
In some states or territories in Australia, police or prison officers are responsible for escorting prisoners.
However, in other states or territories the responsibility of the escort of prisoners has been given to security companies.
These companies employ security guards to conduct prisoner escorts. Case Study
14
Time Key Points Method Content
2 Mins
5 Mins
Case study
Student to take notes
Answers to case study
Student taking notes
Show: SLIDE 35
Explain & Discuss
Show: SLIDE 36
Explain & Discuss
Case Study
You live in Victoria and are employed by SIGIAD Security Services as a security guard at a women’s prison. Victoria has regulations that allow security guards to escort prisoners.
Together with security guard, Samantha Malone, you are to escort prisoner Jane Austin from the prison. She is going to the funeral of her mother and must return the same day. The prisoner is a low security prisoner and handcuffs are not required unless a conflict situation arises.
The prisoner has been granted three hours leave from the prison to attend the funeral and burial. The funeral is to take place at a church ten kilometres from the prison. The cemetery is two kilometres from the church.
After the burial service, the prisoner must be returned to the prison. You are issued with a prison vehicle for the escort.
1. Who will you be conducting the escort with?
2. What is the name of the prisoner?
3. After the burial, the prisoner demands to go to the family gathering after the funeral. What do you tell her?
4. Who do you ask for advice in this situation?
15
Time Key Points Method Content
10 Mins
20 Mins
DVD PRSS0203A Work effectively in the security
industry
BREAK
Show: SLIDE 37
Explain & Discuss:
Show: SLIDE 38
DVD – PRSS0203A
Work effectively in the security industry
16
Time Key Points Method Content
(2020 hrs)
20 Mins
10 Mins
Activity
Search Laws
Show: SLIDE 39
Explain & Discuss
The video activity. Instructor is to view and pause DVD when answer has been given so that students have time record the answer down and ready for the next question. Upon completion of DVD activity, instructor is to review and sign off activity sheet and placed in student file and tick off activity and role play checklist sheet.
Show: SLIDE 40
Explain & Discuss
Search laws. Give several examples of retail outlets like Myers, Bunnings Warehouse, Big W, Target and K Mart. Talk about the presence of a security officer at the front entrance of the retail outlet. Talk about there role.
Activity to complete
Your instructor will handout questions related to DVD PRSS0203A.
Your instructor will play DVD again for you to answer questions correctly.
This term has a wide range of meaning. It can be as simple as asking someone to wait at an entry point, perhaps while you organize an escort for them.
Or a high security workplace may require employees to consent to certain conditions, such as wearing ID tags. Anyone who doesn’t follow these conditions may be lawfully detained by security guards.
Detain and Search Laws
17
Time Key Points Method Content
5 Mins
2 Mins
Permission to Search
Signage saying right to search is Bluff
Show: SLIDE 41
Explain & Discuss:
Show: SLIDE 42
Explain & Discuss:
Search Law You have no legal right to search a
person’s bag or vehicle unless that person gives their consent to the search.
Guards inspecting a vehicle with the owner’s permission
A client can put a sign up saying they have a right to search people’s bags but this does not mean that they really have a legal right.
A person must give their consent or agreement for their bag to be searched.
18
Time Key Points Method Content
3 Mins
(2100 hrs)
5 Mins
85 Mins
Restrictions to search when offender arrested
BREAK
ROLE PLAY 4RETAIL LOSS PREVENTION
Show: SLIDE 43
Explain & Discuss:
The reason for a search when arrest has been made. For example, for safety of the arrestor and the public.
Show: SLIDE 44
Explain & Discuss:
Instructor is to assess the role play for each student and assess against the role play checklist sheet. Once completed instructor is to give feedback and place in student file.
The only time that you may search a person is if they have been arrested. Even then there are restrictions on the type of search that you may carry out.
ROLE PLAY 4 – RETAIL LOSS PREVENTION
Task:Candidate must demonstrate their ability to maintain an effective security presence.
Whilst undertaking the role of a security guard, the candidate is expected to effectively utilise their presence, body language, customer service and communication to limit the opportunity for theft from the retail premises they are securing.
Scenario 1:Customer selects item and obviously looks around for cameras, staff etc. The security guard makes eye contact and uses body language indicators to show observance, and the customer then replaces item and leaves the store.
19
Time Key Points Method Content
(2230 hrs)
ROLE PLAY 5
RETAIL LOSS PREVENTION
END OF CLASS
Show: SLIDE 45
Explain & Discuss:
Instructor is to assess the role play for each student and assess against the role play checklist sheet. Once completed instructor is to give feedback and place in student file.
Scenario 2:
Customer selects item and obviously looks around for cameras, staff etc. The security guard makes eye contact and uses body language indicators to show observance. The customer ignores the security presence, and continues to conceal the item. The customer then browses for a short time and leaves the store. When asked by security the customer suddenly remembers an item in their pocket that they forgot to pay for due to a call on their mobile phone distracting them whilst shopping. The customer then returns to the store with the security guard to pay for or return the item.
ROLE PLAY 5 – RETAIL LOSS PREVENTION
20