cert practice exam 1 – it essentials (version 5.0).odt

7/23/2019 Cert Practice Exam 1 IT Essentials (Version 5.0).odt

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Cert Practice Exam 1 IT Essentials (Version 5.0)

1

This is a fash item. Please click below to answer this item.

2

Which three PC desktop unctions are typically provided on the ront panel and must be

connected to the motherboard? (Choose three.

PC power button

CP! temperature indicator

audio power button

network activity light

drive activity li"ht

USB connectors

#

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$

What wireless networkin" standard has a ran"e o 2%& meters ('2& eet?

'&2.a

'&2."

'&2.b

802.11n

%

) customer asks or a solution to a printer problem that is beyond the knowled"e level o

the technician. What should the technician do?

Gather as uch in!oratio n as possible an" escalate the proble.
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)sk the customer to call a"ain when another technician can provide a solution to the

problem.

Tell the customer to call the printer manuacturer to *+ the problem.

Try to *+ the problem anyway.

,

What is the e+pected behavior o an )-/ service?

The download and upload rates are the same.

The upload rate is aster than the download rate.

The user can select the upload and download rates based on need.

#he "ownloa" rate is !aster than the uploa" rate.

0


'

) technician attempts to increase the bri"htness o a laptop screen by usin" the unction

keys but the attempt ails. What could be the problem?

The /C- screen has ailed.

The video display driver is corrupt.

#he inverter has !aile".

The laptop battery is bad.


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1

) user is reportin" that an inket printer is printin" colors di3erent rom what the printer

should be printin". The printer has separate cartrid"es or each color and the user

chan"ed the cyan cartrid"e recently. What is the action that could *+ the problem?

!se a di3erent type o paper.

Purchase a maintenance kit.

Check or loose printer cables.

Per!or a printer hea" cleaning.

&

Which two statements are correct about the inverter and backli"ht display components in

a laptop? (Choose two.

/4- monitors re5uire the use o an inverter.$C power is re%uire" by the backlight in soe types o! screens.

The inverter converts -C power to )C power.

The inverter converts )C power to -C power.

&C power is re%uire" by the backlight in soe types o! screens.

) technician is re5uired to replace a aulty power supply in a desktop PC. The PC

motherboard has a 2$6pin )T7 socket but the only available replacement power supply is

one with a 2&6pin connector. -elivery o new power supplies with 2$6pin connectors is not

e+pected until the ne+t day8 but the user re5uires the PC to be operational as soon as

possible. What can the technician do in these circumstances?

#he technician can install the power supply an" insert the 20'pin connector into

the 2('pin socket on the otherboar".

The technician can recover the 2$6pin connector rom the aulty power supply and attach it

to the replacement power supply or connection to the motherboard.

The technician can use a 2&6pin6to62$6pin adaptor to connect the power supply to the

motherboard.

Power supplies with 2&6pin connectors are not compatible with motherboards with 2$6pin

sockets8 so the technician can do nothin" until the new power supplies arrive.

2

) computer technician has recommended a data stora"e system that combines data

stripin" and parity. The user has a limited bud"et and is prepared to ore"o perormance to

implement this system. Which 9):- system would meet these re5uirements?

9):- &


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9):-

)&*$ +

9):- &;

#

) technician is troubleshootin" a PC unable to connect to the network. What command

should be issued to check the :P address o the device?

nslookup

ipcon,g

tracert

pin"

$


%

Which eature will assi"n a computer an :P address even i there is no workin" -


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!> 2.& devices

ireWire devices

=:C

0

What are the two widths o internal hard drives in laptops? (Choose two.

#.% inches

%.2% inches

1.8 inches

2.+ inches

#.' inches

'

) user has a computer with a sin"le hard drive and a 9):- adapter installed. Whichadditional component is necessary to complete the 9):- installation?

a -@- drive

one or ore a""itional har" "rives

a !> connection

a foppy disk drive

1

What are two e+amples o component inormation that can usually be displayed when

usin" the >:A utility o a computer? (Choose two.

power /4- status

motherboard orm actor

)&- capacity

CPU anu!acturer an" spee"

PS# results

2&

) user has ust up"raded a "amin" system with 'B> o --9# '&&


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) PC has one foppy drive8 two 4:-4 drives8 and one 4:-4 -@- drive. Which two connector

types would have to e+ist on the power supply unit to power on all these devices? (Choose

two.

P2

ireWire

)T)

Berg

-ole

22

) user wants to purchase a monitor that will be li"ht8 consume the least amount o power8

and provide deep dark levels in the display. Which display type would best meet these

re5uirements?plasma

/4-

/$

/C-

2#

) user has connected a !> #.& device to a computer usin" a # t (m !> #.& cable.


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on the system board

on the keyboard

inte"rated into the wireless card

above the screen

2,

>ecause o limited space on a laptop keyboard8 some keys have a dual6purpose. What are

these keys called?

special purpose keys

!unction keys

alternate keys

control keys

20Which settin" must be turned on in order to share a printer in Windows 0?

Windows irewall

ile an" Printer Sharing

harin"

hare this Printer

2'

) technician workin" on a computer discovers what is suspected to be ille"al activity.

Which three pieces o inormation should be immediately documented? (Choose three.

evi"ence o! the suspecte" illegal activity

location o! the coputer

details o all past users o the computer

technical speci*cations o the computer

duration o the suspected ille"al activity

why the coputer was accesse" by the technician

21

Which two PC settin"s can be con*"ured usin" the >:A setup utility? (Choose two.

PAT

allocation o memory to applications

boot se%uence

enablin" device drivers

virtuali3ation support

#&

) technician wants to allow many computers to print to the same printer8 but does not


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want to a3ect the perormance o the computers. What will the technician do to achieve

this?

:nstall a second printer.

!se a sotware print server.

!se a computer6shared printer.

Use a har"ware print server.

#

What memory type is also known as PC#6&,&&?

--926'&&

$$)4'1444

--926,&&

--9#6,&

Which protocol automates assi"nment o :P addresses on a network8 and which port

number does it use? (Choose two.

$5CP

-=

>

%#

67

'&

##

Which two motherboard components are directly mana"ed by the outhbrid"e chipset?

(Choose two.

video card

9)

USB 4.0 "evices

ireire "evices

CP!

#$

Which laptop component is re5uired to be replaced or up"raded by a technician rather

than by a computer user?

inverter

9)

battery


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hard drive

#%

Which two *eld replaceable units could be ound in a laser printer maintenance kit?

(Choose two.

!user assebly

toner cartrid"e

drum

pickup rollers

paper trays

power supply

#,

What is a eature that can be used by an administrator to prevent unauthoriDed users romconnectin" to a wireless access point?

-&C ,ltering

sotware *rewall

WP) encryption

pro+y server

#0

What technolo"y is an :P based $B broadband technolo"y that o3ers hi"h speed :nternet

access or distances up to #& miles ($' km?

Wi6i

*ber broadband

i-&9

satellite

#'

Which desi"n speci*cation criterion is most important when desi"nin" a computer that will

be a thin client whose applications are accessed rom a remote virtual server?

number o processor cores

amount o 9)

amount o local hard drive stora"e

spee" o! network car"

#1

Which adapter would a technician install in a desktop computer to enable a video si"nal to

be recorded rom a video recorder to the computer hard drive?

video adapter


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vi"eo capture car"

T@ tuner card

network interace card

$&

) support desk technician is dealin" with an an"ry customer. Which two approaches

should the technician take in dealin" with the customer? (Choose two.

:mmediately transer the customer to a hi"her level technician.

)sk socially related 5uestions to direct the customer away rom the problem.

ork to re"irect the conversation to solving the proble.

9eply to the customer with the same level o an"er.

et the custoer eplain the proble without interrupting.

$Which type o network consists o several "eo"raphically dispersed networks that cover a

lar"e area?

/)=

&:

P)=

)=

$2

Which three components would a technician use in buildin" a C)- workstation? (Choose

three.

ulticore processors

Windows 0


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/4-

A/4-

plasa

/C-

$%

What are plenum rated cables used or?

or cables that are used between buildin"s

or cables that are used to connect workstations to wall sockets

!or cables that are installe" insi"e the ;oors an" ceilings o! buil"ings

or cables that are used to connect computers back6to6back

$,

) technician opens up a PC to work on it8 and *nds that it is very dusty inside. What shouldthe technician do?

Use a can o! copresse" air to reove ecess "ust.

!se a moistened cotton swab to remove e+cess dust.

!se a lint6ree cloth sprayed with a cleanin" solution to remove e+cess dust.

:"nore the dust8 as it does not a3ect the computer.

$0


$'

) technician is buildin" a workstation that will be used or virtualiDation. Which two

components would the technician use? (Choose two.


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dual monitors

ulticore processors

li5uid coolin"

hi"h6end "raphics card

aiu aount o! )&-

$1

) technician is troubleshootin" a PC in a workplace environment and *nds many pirated

movies on the hard drive. What should the technician do?

ake a copy o all the pirated content and send it to the law enorcement authorities.

9emove the pirated content and document all work done.

)eport the ,n"ings through the proper channels.

)dvise the user that downloadin" pirated content is ille"al and that the user should rerainrom doin" so.

%&

Which two adapter card slots are used by video adapter cards installed in desktop PCs?

(Choose two.

-:

&GP

:)

C)

PC*e

%

Which device provides a consistent 5uality o power when brownouts and blackouts occur8

and may enable a computer to saely shut down ater savin" data when a power outa"e

occurs?

4: shield

"enerator

uninterruptible power supply

sur"e suppressor

%2

Which two hardware eatures would a technician monitor within the >:A i a computer

was suspected o overheatin"? (Choose two.

motherboard volta"e

Trusted Platorm odule

hard drive speed


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CPU !an spee"

CPU clock spee"

%#


%$

Why should a technician avoid openin" the casin" o a power supply?

Anly the power supply manuacturer can open the casin" o a power supply.

5a3ar"ous levels o! electricity ay be present insi"e the power supply.

Power supplies must always be replaced8 not repaired.

Power supplies are very ra"ile8 e+pensive8 and easy to dama"e.
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%%

Which three eatures can be con*"ured in the >:A settin"s to secure a computer?

(Choose three.

*le encryption

passwor"s

#P-

TF:P key

"rive encryption

)C *lterin"

%,

What process takes place in a laser printer ater the drum is conditioned or the new latent

ima"e?eposing

developin"

transerrin"

char"in"

usin"

%0

Which two items are e+pansion options or a laptop? (Choose two.

PC: Card

/pressCar"

PC:6e Card

:) Card

PC Car"

%'

Which security mode supports robust encryption8 and can be enabled with password

authentication (personal or server authentication (enterprise?

TF:P

W4P

P&2

WP)

%1

) technician is con*"urin" a PC or ma+imum perormance and the hi"hest level o data

protection. Which 9):- con*"uration would the technician use?

&


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#

%

0


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-9)

//P)-

9A

A-:

,%

Which topolo"y type describes the process that hosts use to access and communicate on a

network?

physical

star

bus

logical

,,Which resolution would provide the best visual 5uality on a plasma monitor?

7B)

@B)

native

@B)

,0


,'

Which three connection technolo"ies allow a user to connect a printer to a computer usin"

a wired connection? (Choose three.

>luetooth

inrared

/thernet

USB


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'&2.+

parallel

,1

) customer who travels re5uently wants to know which technolo"y is the most suitable or

bein" connected to the corporate network at all times at low cost. Which network

technolo"y would a network administrator recommend?

:-=

cellular

satellite

microwave

0&

) user is con*"urin" a wireless access point and wants to prevent any nei"hbors romdiscoverin" the network. What action does the user need to take?

Con*"ure -H settin"s.

4nable WP) encryption.

$isable SS*$ broa"cast.

Con*"ure a -= server.

0

) technician is buildin" a thick client workstation that would be used to run a database and

wants to ensure the best protection a"ainst errors. What type o memory would be best

suited or this?

/CC

--9#

9-9)

--92

02

:n which situation would it be appropriate or a technician to back up personal and

con*dential data rom a computer belon"in" to a customer?

i! the custoer perits it

i the technician eels it necessary to back it up

i the customer or"ets to si"n the work order

i ille"al content is discovered on the customer computer

0#

An a laptop keyboard8 which three unctions can typically be accessed throu"h the use o

special unction keys? (Choose three.


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wireless !unctionality

"isplay brightness

Task ana"er

Control Panels

Windows tart menu

volue settings

0$

Which device converts di"ital si"nals to analo" si"nals and vice versa?

o"e

switch

router

hub0%

Which *re protection system would be best or a university computerEelectronics lab?

a nonwater base" ,re etinguisher

*re suppressin" haDmat blankets and supressors

an overhead sprinkler system

an electronic ion spreader

0,

What is the *rst step a technician should take when preparin" to work on the inside o a

computer?

$isconnect the coputer !ro power.

9emove the power supply.

9emove e+ternal devices such as a mouse.

-isconnect the computer rom the network.

00

What is an advanta"e o usin" a printer that is connected to a hardware print server

compared with a computer6shared printer?

& har"ware print server is always available to all users.

) hardware print server will have more memory to store the print ob than a computer will

have that shares a printer.

) computer that shares a printer always prioritiDes the printin" tasks.

) computer that shares a printer always allows or aster printin" o documents.

0'

Which connector would be used or a laptop e+ternal hard drive?


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-@:

eS&

)T)

P)T)

EP-:

01

) technician is settin" up a network in a new room. What is the best device to use to

connect the PCs to each other and to the rest o the /)=?

switch

router

*rewall

"ateway'&

) user is connectin" a home entertainment system and wants to use one cable to carry all

the di"ital video and audio si"nals rom the source device to the /C- T@. What type o

cable should the user use?

-@:6-

@B)

6@ideo

5$-*

'

Which 9):- level allows or e+tension o a dynamic volume without any redundancy?

0

2

#

$

%

'2

What type o printer re5uires the ribbon to be chan"ed when producin" aded and li"ht

characters?

laser

thermal

inket

ipact


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cert practice exam 1 – it essentials (version 5.0).odt

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