certificate iv frontline management powerpoint overview
DESCRIPTION
Certificate IV Frontline Management Powerpoint overview from Management Consultancy International (Australia). This PPT slide pack provides all the information that you need to know about our Certificate IV Frontline Management Training programme (in Australia)TRANSCRIPT
![Page 1: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/1.jpg)
Denise MeyersonManagement Consultancy International
BriefingBriefingCertificate 4 in Frontline ManagementCertificate 4 in Frontline Management
![Page 2: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/2.jpg)
Introducing Management Consultancy International
![Page 3: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/3.jpg)
Draw the same model from a 3rd angle
3 minutes + do so without touching any LEGO bricks
Now put your drawing to one side and build the model using bricks
The 3 – D Challenge! Your handout shows three
LEGO bricks attached together from two different perspectives, rotated by 90º
![Page 4: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/4.jpg)
Agenda
What is new in the Certificate 4 in Frontline Management?
How has Management Consultancy International changed the program?
What funding is available? How do we measure ROI on the
program? Questions and comments
![Page 5: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/5.jpg)
BSB40807
4 core units
BSBMGT401A Show leadership in the workplace
BSBMGT402A Implement operational plan
BSBOHS407A Monitor a safe workplace
BSBWOR402A Promote team effectiveness
+ A choice of 6 Electives
![Page 6: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/6.jpg)
Select 6 Electives
3 of the elective units must be selected from the elective units listed
OR from the BSB07 Business Services Training Package
OR from any other currently endorsed national Training Package
![Page 7: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/7.jpg)
What has stayed the same in the Management Consultancy International Program?
Excellent content and activities
The Portfolio builder
Award-winning content – improved!
![Page 8: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/8.jpg)
What has Management Consultancy International changed?
Presentation of content
Up-dated Content
Introduction of LEGO® Serious Play™
![Page 9: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/9.jpg)
1. Presentation of content - USB’s
Articles for further reading Powerpoints Videos Video Podcasts
![Page 10: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/10.jpg)
Up-dated content
Our Gurus
Steve Covey 7 Habits of Highly Effective People + The 8th Habit
Ken Blanchard Situational Leadership Eric Berne Transactional Analysis John Kotter The Heart of Change Daniel Goleman Emotional Intelligence Daniel Pink A Whole New Mind Robert Cialdini Influence Patrick Lencioni The 5 Dysfunctions of a Team
![Page 11: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/11.jpg)
Program Outline: Session 1 Teamwork & Communication
Session 2 Conflict Resolution
Session 3 Motivation & Customer Service
Session 4 Safety: Help or Hindrance?
Session 5 Seven Habits of Highly Effective People
Session 6 Change Management
Session 7 Presentation Skills & Project Management
![Page 12: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/12.jpg)
Customise the content
![Page 13: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/13.jpg)
Structure of Sessions Theory
Video content – Discussion – Debate - ActivityHow does this apply to you in your role?
![Page 14: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/14.jpg)
Example:
Influencing Skills
![Page 15: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/15.jpg)
RO
BE
RT
CIA
LDIN
I
![Page 16: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/16.jpg)
It is just as important to get your manager to like you as it is to perform your job role well
In business, it is better to be right than to be liked
Doing people favours will get you everywhere in business
DO
YO
U A
GR
EE
?
![Page 17: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/17.jpg)
Cialdini’s Six Principles of Influence
1. ReciprocationWe feel compelled to help those who have helped us.
2. ScarcityWe want more of those things we can have less of.
3. AuthorityWe want to follow legitimate leaders
4. ConsistencyWe prefer to be consistent to our existing commitments
5. ConsensusWe choose our actions based on what others have done or are doing
6. LikingWe prefer to say yes to those people who we like
![Page 18: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/18.jpg)
Here’s the challenge
“You are a waiter at a restaurant. What would you say to make sure you got the biggest tip possible from your patrons when you give them their bill and some mints?”
1. R
EC
IPR
OC
AT
ION
![Page 19: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/19.jpg)
When we are in a state of obligation we are very willing to give
We don’t take without giving in return This is socialised into us
To maximise tips as a waiter, customers need to feel service is:
1. SPECIAL
2. PERSONAL
3. UNEXPECTED
These provide the perfect context for a yes!
1. R
EC
IPR
OC
AT
ION
![Page 20: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/20.jpg)
You want to ask your manager for a Capital Expenditure approval.
• In your dreams you would want $12M to fund your ambitious expansion plans
• Ideally you think $10M is the optimum amount but you are worried that that this still sounds like too much.
1. R
EC
IPR
OC
AT
ION
![Page 21: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/21.jpg)
Example 2The new world of work
![Page 22: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/22.jpg)
Video – Daniel PinkA whole new Mind
![Page 23: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/23.jpg)
Questions
What leadership and management skills do you need to confront this changing world?
What type of team members do organisations want in order to remain competitive and innovative?
![Page 24: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/24.jpg)
How would you apply this principle in the following situations?
Write a script for the conversation
![Page 25: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/25.jpg)
THE FIVE DYSFUNCTIONS OF A TEAM
![Page 26: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/26.jpg)
3. Why include LEGO® Serious Play™ in the Frontline Management program?
![Page 27: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/27.jpg)
Quiz
How many different ways can you combine six, 2x4 LEGO bricks of the same colour?
![Page 28: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/28.jpg)
915,103,763915,103,763
![Page 29: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/29.jpg)
Lead by asking questions
Not by issuing instructions
Constructionism vs Instructionism
![Page 30: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/30.jpg)
The Duck Challenge
![Page 31: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/31.jpg)
Plan – plan – planPlan – do – plan - do
![Page 32: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/32.jpg)
The Johari Quadrants via LEGO Serious Play
![Page 33: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/33.jpg)
Funding arrangements
New South Wales Queensland
TAS and ACT Victoria and NT X
SA and WA ?
![Page 34: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/34.jpg)
The figures
![Page 35: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/35.jpg)
Up-side and down-side
Benefits Disadvantages
Extended budget
Staff motivation
Retention
Win - win
Paperwork
![Page 36: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/36.jpg)
Return on Investment
![Page 37: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/37.jpg)
How do you ensure ROI?
1.Set a clear purpose2.No objective = no measurement3.Consult widely4.Each participant with a clear objective5.Avoid questions - did you ‘enjoy’ the
training?6.Start asking - what will you change in
your behaviour as a result of the training?
7.Keep a record of qualitative results8. Identify changes to culture
![Page 38: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/38.jpg)
Questions and comments
![Page 39: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/39.jpg)
Play with us....Build a model of
– your ideal leader
– a nightmare manager
![Page 40: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/40.jpg)
Why use Management Consultancy International
Customised to ensure ROIAward-winning program -
improved!Up to date content
Portfolio builderThe power of LEGO Serious Play
![Page 41: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/41.jpg)
“Leadership, like swimming, cannot be learnt by reading about it”
Henry Mintzberg
![Page 42: Certificate IV Frontline Management Powerpoint Overview](https://reader033.vdocuments.net/reader033/viewer/2022061300/54c7b6914a7959eb038b45b0/html5/thumbnails/42.jpg)
1300 768 550www.mci.edu.au
Email us for:White paper
CCH – HR Bulletin
Copy of slides