certified iso/iec 20000 service management process owner · certified iso/iec 20000 service...

Certified ISO/IEC 20000 Service Management

Process Owner An Introduction to the CISMPO

Certification Training by Mart Rovers

©InterProm USA Corporation – Confidential and Proprietary Information 1 7/13/2017

CISMPO CERTIFICATION TRAINING

Contents

©InterProm USA – Confidential and Proprietary Information 2 7/13/2017

Contents • What is the CISMPO Course? • Why should you take this course? • What will you learn? • Who participates in this course? • Do I qualify for this course? • What is the exam all about? • What are the course logistics?


WHAT IS IT?

Certified ISO/IEC 20000 Service Management Process Owner (CISMPO) Certification Training Course


What is the CISMPO Course? • The Certified ISO/IEC 20000 Service

Management Process Owner (CISMPO) certification training course aims to increase the knowledge, skills, and experience of ISO/IEC 20000 service management process owners

• The CISMPO course complements IT Service Management certification courses such as:

– ITIL courses – COBIT courses – ISO/IEC 20000 courses – DevOps courses – IT4IT courses – Etc.


ITIL is a registered trademark owned by AXELOS Ltd. COBIT is a registered trademark owned by ISACA

ISO/IEC 20000 is owned by ISO and IEC IT4IT is a registered trademark owned by The Open Group

What is the CISMPO Course? • The CISMPO course prepares ISO/IEC

20000 service management process owners for their role and responsibilities

• It addresses: – People, process and technology aspects – Process maturity assessments and gap

analysis – Process design, process implementation

and process improvements based on best practices of service management frameworks and standards, in particular the ISO/IEC 20000 standard

– Preparing for an ISO/IEC 20000 audit


What is the CISMPO Course? • The CISMPO course is highly

interactive and hands-on with practical assignments that can readily be applied

• The practical assignments address: – Process maturity assessments – Designing a process flowchart – Documenting a process and a

procedure – Implementing a process and managing

organizational changes – Measuring process performance – Managing process integrations – Determining process improvements


What is the CISMPO Course? • The CISMPO course comes with

sample documents and customizable templates such as: – Process document template – Procedure document template – Process flowcharts – Process Key Performance Indicators

and metrics – Process implementation plan – Process communication plan


WHY TAKE THIS COURSE?



Why take the CISMPO Course?

• INTERPROM certified ISO/IEC 20000 process owners know how to: – Combine best practices of multiple

frameworks – Use process management tools and

techniques – Apply process management knowledge – Design and manage processes in

support of business and service management objectives

– Successfully implement and manage a process

– Show return on process improvement investments


WHAT WILL YOU LEARN?



What will you learn during the CISMPO Course?

• The CISMPO course teaches you: – How to interpret the ISO/IEC 20000

process requirements for your process – How to successfully assess, design,

implement, integrate, measure, analyze and improve an ISO/IEC 20000 compliant process

– Which tools and techniques to use and how to use them

– How to align your ISO/IEC 20000 process with business and service management objectives

– How to integrate your process – Which process automations to apply – How to show return on return on process

improvement investments


WHO PARTICIPATES?



Who participates in the CISMPO Course?

• The CISMPO course is for participants with job titles such as: – ISO/IEC 20000 Process owner – ISO/IEC 20000 Process manager – Process champion or evangelist – ISO/IEC 20000 Process practitioner – Process improvement manager – Business process owner – Business manager – ISO/IEC 20000 Service owner – ISO/IEC 20000 Service manager – Continual service improvement

manager


DO I QUALIFY?



Do I qualify for the CISMPO Course?

• Participating in the CISMPO course requires that you: – Possess a Foundation certificate in

ISO/IEC 20000 – Have experience with assessing,

designing, implementing and managing a process

– Have experience with project management

– Work in an organization that has, or is about to adopt service management best practices based on ISO/IEC 20000 or ITIL


WHAT IS TESTED?



What is tested during the CISMPO Course?

• You have successfully completed the CISMPO course when you: – Show evidence of actively participating

throughout the outset of the course – Have evidence of successfully

completing the pre-course and the in-course practical assignments

– Pass for the 60-minute 20-questions multiple choice certification exam

• A CISMPO certificate will be mailed to

you within four weeks after successfully completing the course


AND THE LOGISTICS ARE…?



What are the logistics of the CISMPO Course?

• INTERRPROM’s CISMPO course duration is three days

• The course is instructor-led and is conducted online through our virtual classroom or in-house at your location

• The certification exam is taken online adjacent to the course on the fourth day

• The course and exam fees are $1,795 (USD) per student

• Visit www.interpromusa.com to enroll for the CISMPO course

• Contact us at [email protected] for onsite courses or for more information


http://www.interpromusa.com/

mailto:[email protected]

MART ROVERS AND INTERPROM

About…


Your Presenter

Mart Rovers

• Mart Rovers has over 35 years of experience in IT and has been consulting and training in IT Service Management and Information Security Management since 1992.

• He currently serves as the President of INTERPROM and is a Board Member of the Arizona ITSM Professionals organization.

• Mart is a certified ISO/IEC 20000 Auditor and Executive Consultant/Manager (Master).

• He holds the ITIL® v3 Expert certification along with, COBIT and ISO/IEC 27001 Professional certifications.

• He has led numerous organizations towards becoming ISO/IEC 20000 and ISO/IEC 27001 certified and is an accredited instructor for ISO/IEC 20000, ISO/IEC 27001, and ITIL training courses.

• Mart received his MBA degree in Information Analysis and holds BS degrees in Mathematics and in Marketing.

7/13/2017 ©InterProm USA – Confidential and Proprietary Information 22

About INTERPROM

Elevating Business Performance through: • Consulting, Advisory, Training and Auditing Services

• Specialty Areas: • Service Management

• E.g. ISO/IEC 20000, ITIL • Information Security Management

• E.g. ISO/IEC 27001, NIST • IT Governance

• E.g. ISO/IEC 38500, COBIT • Business Continuity Management

• E.g. ISO 22301 • Risk Management

• E.g. ISO 31000, MoR

7/13/2017 ©InterProm USA – Confidential and Proprietary Information 23

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