certified scrum aster (csm) round able · owner scrum master team scrum = 3 roles + 4 artifacts + 5...
TRANSCRIPT
CERTIFIED SCRUMMASTER(CSM) ROUND TABLE
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@ITSM_Jayne
@ITSM_Donna
@ITSM_Lisa
JAYNE GROLL, ITIL EXPERT, CSMDONNA KNAPP, ITIL EXPERT, CSM
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About ITSM Academy
Welcome!
NextGen ITSMSM Educational Framework Includes Certified Process Design Engineer (CPDE)
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AGILE, DEVOPS AND SCRUM
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This is an interactive roundtable. We encourage you to submit questions to the panel via the chat window or #askitsm.
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The Agile Manifesto
Individualsand interactions
Processes and tools
Workingsoftware
Comprehensive documentation
Customercollaboration
Contract negotiations
Respondingto change
Following a plan
While there is value in the items on the right, we value the items on the left more.
OVER
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What is DevOps?
• Acknowledges the interdependence of software development and IT operations
• Aims to help organizations rapidly produce quality software products and services
• Responds to the demands of stakeholders for an increased rate of production releases
• Supports the use of agile development processes
DevOps is a cultural and professional movement that stresses communication, collaboration and integration between software
developers and IT operations professionals.
DevOps recognizes that traditional approaches to application development and IT operations are not meeting the accelerated demand for IT services.
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What is Scrum?
• Scrum is – Deceptively simple yet difficult to master– Not a process or a technique for building products– Applicable for any complex scope of work
An agile process framework within which people can address complex adaptive problems, while productively and creatively
delivering products of the highest possible value.
While Scrum was originally intended for software development, it has been successfully applied for other types of complex projects.
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Why Scrum?
Too much WIP
BLOATEDPROCESSES
Rework and Waste
Unresolved
IMPEDIMENTS
Unrealistic EXPECTATIONS
Missed
Commitments
Too many MEETINGS
Constantly changing Priorities
Too many UNPRODUCTIVE meetings
Dissatisfied Stakeholders
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Scrum Basics
Release Planning Meeting
Sprint Retrospective
Scrum is based on time-boxed iterations.
24 hours
2 - 4 weeks
Daily Scrum
Product Backlog
(ranked list)
Sprint Backlog
SPRINT
Sprint Planning Meeting
Sprint Review
Product Owner Scrum
MasterTeam
Scrum = 3 Roles + 4 Artifacts + 5 Meetings
No changes allowed!
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BENEFITS
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LESSONS LEARNED
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GETTING STARTED
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Scrum Values
Commitment
Courage
Respect
OpennessFocus
Fail fast, learn from it, do not repeat the same mistake!
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“You can’t directly change culture. But you can change behavior, and behavior
becomes culture.”
Lloyd Taylor
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• New ITSM Academy Courses– DevOps Overview– DevOps Fundamentals– Certified ScrumMaster– Agile Service Management: Applying Scrum to Process Design
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Want to Learn More?
ITIL SOA
ITIL Service Strategy
Apollo 13 Simulation
ITIL PPO
ITIL RCV
ITIL OSA
Customer Service Excellence
ITIL Executive Overview
Service StrategyOverview
Service TransitionOverview
Building Blocks ofProcess Design
ITIL Managing Across the Lifecycle (MALC)
ITIL Service Design
ITIL ContinualService Improvement
ITIL Foundation
Certified Process Design Engineer (CPDE)
ITIL Overview
White boxes represent Agile Service Management courses.Solid colored boxes represent accredited certification courses. Grey boxes represent non-certification courses including workshops and simulations.
Defining Your Service Catalog
ISO/IEC 20000 Overview
ITSM Roles and Responsibilities
ISO/IEC 20000Foundation Bridge
Service Operation Overview
NextGen ITSM Educational Framework
Organizational Change Management
DevOps Overview
DevOps Fundamentals
ITIL at the Service Desk
Agile Service Management:Applying Scrum to Process Design
ITIL Service Transition
ITIL Service Operation
Certified ScrumMaster(CSM)
Visible OPS