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CERTIFY® Health
Strictly Private & Confidential
• Patient Engagement• Revenue Cycle • Patient Communication • Patient Authentication• Patient Portal• EPCS• Connect• Compliance• Hardware
April 2020
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About
Founded in 2012
We Provide an Industry Leading Patient Engagement, Revenue Cycle &
Authentication Platform
Multiple Patents
Enterprise Health System Customers
Global Install Base
Long Standing Team
Global Offices
Backed by Leading Investment Firms
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Patient Engagement made Secure, Simple and Integrated.
CERTIFY is a leading provider of patient engagement and authentication globally
which serves millions of patients, all with the common mandate to secure
flexible engagement solutions in a HiTrust and ISO compliant environment. The
best part? CERTIFY can be seamlessly integrated with your existing EHR to
streamline and secure the patient journey.
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CERTIFY is an omnichannel digital authentication, revenue cycle & engagement platform that incorporates patient onboarding, communication, authentication, digital consents, mobile & kiosk solutions and billing all with real time EHR integration.
We enabled health systems of all sizes. Our core competencies include:
The Omnichannel Digital Engagement Platform
Patient
Onboarding
Patient
Authentication
Kiosk
Transactions
Tablet
Presentment
Mobile
Onboarding
Digital
Signatures
Benefit
Verification
Lobby Display
Presentment
Wait Time
Analysis
EHR
Integration
Digital
Consents
Revenue Cycle
Omnichannel
Platform
Payment Plans
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Revenue Cycle is in our DNA
The Omnichannel Revenue Cycle Management
Advanced Reporting
P2PE, HIPPA & HiTrust
Reminder E-Mails & SMS
Online Payments E-Bills Text to Pay Link to Pay Automated
PaymentsIn Office
PaymentsStaff Assisted
PaymentsVaulted
Payments
Payment Plans & Recurring Billing
All Payment Types
Mobile Payments
Online Statements
Digital Signatures
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Digital Wrapper
CERTIFY is a modular digital wrapper that sits around a health system’s EHR and enables cutting edge solutions to be deployed rapidly, securely, at scale and in a customized manor.
Kiosk Web Forms
Mobile Web Forms
Point of Sale Forms
P2PE Encrypted Payments
Payment Reminders & Plans
Wait Time Analysis
All Payment Methodologies
& Types
Patient Communication
Workforce Authentication
Face & FingerprintAuthentication
Home & Office Web Forms
Survey Presentment
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Omnichannel Optionality
There are a multitude of deployment capabilities with CERTIFY.
Web In Office POS MobileIn Office Self Service
Hosted Payment Pages
Log In to Pay
E-Mail to Pay
Hosted or API
Register at Home/Office
Point of Sale Devices
Consents
Digital Signatures
Custom Forms
All Payment Types
Self Service
Customized Forms
Tablet Payments
Kiosk Payments
Digital Check In
Authentication
Text to Pay
Web Link to Pay
Log In to Pay
App Based or Hosted
Hosted, iFrame or API
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Digital Engagement Solutions in Healthcare
CERTIFY can enable your Hospital Systems with cutting edge solutions like no other available in the marketplace. Our Solutions Include:
Payments & Revenue Cycle Patient Engagement & Onboarding Wait Time Analysis
• Patient Facing Payments
• Home/Mobile Payments
• In Office POS Payments
• Kiosk Payments
• Text & E-mail Payment Reminders
• Vaulted Payments
• Payment Plans
• Text to Pay
• Portal Payments
• Real-Time Benefit Verification
• Card Present EMV & NFC
• All Mediums: Cash, Check, ACH, CC
• Patient Authentication
• ED Kiosk Check In
• In Patient Check-In
• Home/Office Form Digital Completion
• Mobile Form Completion
• Digital Consents & Signatures
• Customized Kiosk Workflows
• Customized Tablet Check In
• Complete Patient Engagement Platform
• ED, In Office, Outpatient Check In
• Survey Presentment
• Patient Self Scheduling
• Wait Time Presentment
• Remote Check In
• Digital Display Boards
• API’s
Patient Communication
• Text & Email Appointment Reminders
• Communication Tracking
• Follow-Up E-Mails
• Physicians Running Late Text
• Payment Reminders
Workforce Authentication
• EPCS
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Revenue Cycle Solutions in Healthcare
CERTIFY can enable you with secure, cutting edge revenue cycle solutions like no other available in the marketplace. CERTIFY’s Branded P2PE Healthcare Solutions Include:
Patient Payment Capabilities Staff Payment Capabilities Automation
Pay Online via a Link (no login required)
Pay on Mobile via an SMS Link (no login required)
Pay Online via a Branded Portal
Pay on Mobile via a Branded Portal
Self-Management of Vaulted Cards & Checks
Digital Signatures: Online, Mobile, Kiosk or POS
Payment Plan Self-Registration & Management
Statement Viewing on Secure & Branded Portal
Self-Service Kiosk & Tablet Payments in Office
Phone Based Payments
Split Payments Between Multiple Payment Types
Multi-Lingual Display
In Office P2PE Swipe, EMV & NFC Payments
Payments Enabled Across the entire Health System: ED, Outpatient, Clinic, Physician’s Offices
Multi-System Capable (EHR & Non EHR)
Vault Payments on Patients Behalf
Digital Consents & Signatures
Staff Enabled for Phone Payments
Real-Time Benefit Verification
All Payment Mediums: Credit Card, EMV, NFC, Keyed in Card, ACH, Checks & Cash
Customized Workflows Available
Payment Plan Registration on Patient Behalf
Multi-Lingual Display
Text & Email Payment Reminders
E-Mail Confirmation of Payment
Automated Payments upon Exit
Account Updater
Compliance
Microsoft Azure Hosted
P2PE Certified
HiTrust Certified
ISO 27001 Certified
PCI Certified
HIPPA Compliant
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CLINICSHOSPITALS PHYSICIAN’S OFFCIES
Deployment
CERTIFY is SaaS based and can be deployed in any healthcare environment.
CERTIFY offers Open API’s and can exist simultaneously across current & legacy systems.
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The Problems we Solve in Healthcare
INITIATIVES
USE CASES
ED Check-In
Visitor & Vendor Digital Check-In and Monitoring
Automated Arrival & Notification
Kiosk Based Self Service Arrival
Kiosk Check-In and Onboarding at Reception with Custom Forms, Payment Collection & Digital Consent Forms
Tablet Check-In and Onboarding with Custom Forms, Payment Collection & Digital Consent Forms
BYOD (mobile) Check-In with Custom Forms, Payment Collection & Digital Consent Forms
Kiosk & BYOD Check-Out with Payment Collection, Self Scheduling and Surveys
Text Communication (i.e. wait times, ready)
Digital Wait Time Board
In Office, Home & BYOD Biometric Patient Authentication
In Office, Home & BYOD Camera Based ID Scanning
Digital Visit Patient Authentication
Biometric Pharmacy Pick-Up
Biometric EMPI
EPCS, 2-FA & Biometric (Electronic Prescription)
Biometric Pharmacist Dispensing
Biometric Prescription Refills
Physician 2-FA, Biometric and Password less Log In
Patient Engagement and Communication Offerings can be implemented on new acquisitions with alternative EHR’s
Can be implemented at Insurance accepting physician offices
Unconscious Patient Identification (first responder/hospital)
Real-Time Benefit Verification in Portal (Transunion, Direct to Insurer)
Double Blind Study Biometric Authentication
Patient Self Scheduling
Charity Care Interaction
Payment Plans Selection at Point of Care
On Tablet/BYOD Advertising & Knowledge Dissemination Upon Check-In
Biometrically Encrypted & Decrypted E-mail Exchanges with Physicians along with Look Real-Time Interaction with Insurance Provider Representative from Physician Office Tablet Check-In
Drug Seeker Identification
Vendor & Visitor Management
Patient Wait-Time & Flow Analysis
Physician & Staff Productivity Analysis
Multi-System Integration
Suicide/Depression Screening
Patient Engagement
Patient Authentication
Self-Service Engagement
Workforce Authentication
Compliance
Back Office Operations
Quality Data
Elimination of Duplicates
CONSUMERISM PATIENT AUTHENTICATIONPATIENT ENGAGEMENT
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Omnichannel Platform for Revenue Cycle
PAYMENT DEVICES
ONLINE PAYMENTS
TEXT TO PAYLOG IN TO PAY
BACK OFFICE & PHONE PAYMENTS
CARD ON FILE PAYMENTS
MOBILE PAYMENTS
DIGITAL CONSENTS
RECURRING PAYMENTS
CREDIT CARD VAULTING & P2PE SECURITY
ALL PAYMENT TYPES
API INTEGRATION
PATIENT COMMUNICATION
Patients can sign forms right from the Payment
Device
Secure Card Storage, Tokenization & Account Updater; all in a P2PE. PCI, HIPPA, HiTrust environment, hosted
in Microsoft Azure
Visa, MasterCard, Amex, Discover, HSA, PIN Debit & ACH; as well as EMV & NFC
CERTIFY offers an API or can integrate into any API
that is provided
Customized Controls along with Integrated and downloadable Reporting
You can sign patients up or they can sign themselves
up for payment plans
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All Integration Standards
CSV
HL7
FIHR
DIRECT TO DB
Data Inbound to CERTIFY from CERNER
and/or Multiple Systems
Data Outbound from CERNER to CERTIFY
and/or Multiple Systems
CERTIFY API
3RD PARTY API
CSV
HL7
FIHR
DIRECT TO DB
CERTIFY API
3RD PARTY API
CERTIFY can provide integration in any standard or any combination of
standards.
Examples Include:
CSV In -> CSV OutHL7 In -> CSV OutCSV In -> HL7 OutCSV In -> FIHR OutFIHR In -> FIHR Out
CSV In -> CSV & API Out
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A Complete Platform
Tablet
Web
CERTIFY Care
Patient Comm Modular
Self Scheduling Custom Forms
Logic, Recurring Billing, Kiosk & more…
Insurance Updates
INBOUND & OUTBOUND DATA
Arrival NotificationPatient Profile
CER
TIFY
Co
nn
ect
(A
PI)
CER
TIFY
Co
nn
ect
(A
PI)
CERTIFY Connect (API)
FHIR APIHL7
Balances/Payments Digital SignaturesSurvey Data
Scheduling Form DataID Cards
Mobile
IN OFFICE
Compliance At Home & Mobile
EMPI
FHIR API
Legacy
EMR
Billing Systems
Reg & Sched
Systems
3rd Party Data
(HL7)
Payment Devices
Kiosk Payments
DISPARITE APPLICATIONS & SYSTEMS
VIRTUAL
Mobile Payments
Payment Plans
Card on File Payments
Link to Pay
Text to Pay
Log In to Pay
Auto draft
Patient Onboarding
Patient Communication
AuthenticationAuthentication
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Vendor Displacement
The ROI of CERTIFY is Significant. We displace the following venders:
Payments & Revenue Cycle Onboarding & Communication Wait Time Analysis
Patient & Workforce Authentication & EPCS
Phreesia
Rev Spring
Patient Co
InstaMed
HealthPay24
HealthGrid
Epic Welcome
Phreesia
Simplee
Jellyfish
ClockwiseMD
Imprivata
Duo
Okta
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We provide a patient authentication & engagement platform that enables you and your organizations with the tools to make smarter, more accurate & real-time business decisions while improving the patient experience.
✓ Improved Patient Experience
✓ Accurate Authentication
✓ Improved Patient Workflow
✓ Improved Data Quality
The CERTIFY Platform
I AM A HAPPY PATIENT
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✓ Improved Patient Experience
✓ Improved Patient Workflow
✓ Right Patient/Right Care
✓ Automated Workflow
✓ Stand Alone or Fully Integrated
✓ End to End Encrypted
✓ Dashboard Management
✓ Compliance in a Box Implementation
✓ Password elimination for patient & team
✓ Patient Facing Customizable Kiosk
✓ Automated & pre-populated intake forms
✓ Biometric Universal Identifier
✓ Wherever & Whenever Authentication
✓ Workstation, Home & Mobile
Our solutions seamlessly integrate and crosses multiple systems of your physician's office key business process and applications; enabling you to accelerate revenue growth, maintain compliance, drive efficiency, eliminate fraud and gain valuable insight from actionable data.
Solution Benefits
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CERTIFY HealthSolution Overview
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The CERTIFY Care Patient Engagement Platform is a SaaS based interface for the front desk representative. We enable a faster and easier check-in & registration process that is more secure for both the patient & team.
• View Patients Checked In on any Modality
• Payment Collection
• View & Adjust Balances
• Patient Authentication
• Patient Onboarding
• View Real Time EOB
• Patient Communication
• Texting Patients (Delays, Ready)
• Care Drives Lobby & Wait Time Display
• View Information Across Multiple Facilities
• Initiate Surveys
• EHR, EMR, PM & Rev Cycle Integrated
In Practice
CERTIFY Care Platform
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Integrated Consent Forms
• Patient can review on device or have form sent to them via text or e-mail.
• All Consent for Types or Multiple Consent Forms
• Change of Address Forms
• HIPPA Consent Form
• Payment Plan Agreements
• Ability to Review Data
• CERTIFY puts data into a PDF and can e-mail it, provide it on platform or deposit it into the patient record in EHR
POS Solutions
I DO NOT ACCEPT ACCEPT
CONSENT FORM
I consent to all the information present on UMDHealth.com/HIPPA. I understand I can review this consent form at anytime.
An entire document of data can also be provided here for the patient to review and the screen will scroll.
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Digital Signatures
• Patient can sign on device.
• Signatures are placed into signature area on Documents
• Devices are Android
• PCI & HIPPA Compliant
• CERTIFY puts patient’s signature as well as initials if needed, into a PDF and can e-mail it, provide it on platform or deposit it into the patient record in EHR
POS Solutions
CLEAR SUBMIT
SIGN & AGREE
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Form Completion
• “Has anything changed” form Completion
• Radio Button & Checkbox Options
• Custom Button Forms
• XML Forms
• Patient Messaging
POS Solutions
CONTINUE
PATIENT RESPONSE
I Acknowledge Receipt of HIPPA Consent Form
I Acknowledge Receipt of Payment Agreement
I Acknowledge Receipt of Change of Address Form
YES NOTt
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Automated Payments
• Customized Messaging
• Branded
• Automated or Manual
• Phone or E-Mail
Payment Reminders & Link to Pay
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Hosted Payment Pages
Hosted Payment Pages
• Customized Messaging
• Branded
• Automated or Manual
• Phone or E-Mail
• Link to Pay
• Text to Pay
• Log In to Pay
• No Password Required
• Integrated into CERNER
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The CERTIFY Care Tablet is more than a tablet, it’s a patient facing engagement platform. The Tablet is SaaS based, XML driven, customizable and created via web forms enabling seamless upgrades & deployments.
• Multi-Lingual
• Customizable Workflows & Fields
• Web Forms
• Payment Collection
• Digital Signatures on Compliance Forms
• Multi-Appointment Check In
• EOB Display
• Camera Based ID Scanning
• Biometric Authentication
• Survey Presentment
• Depression Screening
• Integration into EHR, EMR, PM & Rev Cycle
CERTIFY Care Tablet
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The CERTIFY Care Tablet Case enables payment processing of Encrypted EMV (eliminating chargebacks), P2P Encrypted Card Swipe, Card Not Present, Apple Pay, Samsung Pay, Account on File Payments, Tokenization, E-Check, ACH and Bitcoin. Moreover, due to a tightly bound OnePay integration, CERTIFY tablet can be customized for any new payment medium that may come about in the future.
• Encrypted Chip/EMV
• P2PE
• Apple Pay
• Samsung Pay
• Account on File
• Tokenization
CERTIFY Care Tablet
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CERTIFY Care Kiosk offers true clip board replacement. Kiosk is meant for quick engagement workflows when a patient arrives; including biometric authentication, PII review and updates, consent forms and payments.
• Multi-Lingual
• Customizable Workflows
• Customizable Fields
• Web Forms
• Payment Collection
• Digital Signatures
• Multi-Physician Check In
• ID Scanning
• Biometric Authentication
• Multi-Appointment Check In
• Integration into EHR, EMR, PM & Rev Cycle
CERTIFY Care Kiosk
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CERTIFY Mobile is a BYOD (Mobile) solution that enables a patient to check and complete surveys via their own mobile device. Mobile registration can be deployed in a small practice or throughout the enterprise.
CERTIFY Care Mobile
• Multi-Lingual
• Customizable Workflows
• Customizable Fields
• Web Forms
• Payment Collection
• Digital Signatures
• Multi-Physician Check In
• ID Scanning
• Biometric Authentication
• Multi-Appointment Check In
• Integration into EHR, EMR, PM & Rev Cycle
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CERTIFY HealthWait Time Analysis
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CERTIFY Lobby display is a patient facing wait time display board that can be presented on any TV. Lobby is powered by Care and available for ED and Clinic Check In.
• Get in Line Functionality
• Wait time display on Phone or Home
• Customizable Colors & Logo
• Customizable Fields
• Web Driven
• Multi-Physician Display
• Can Display When Ready to be Seen
• Can be Combined with Advertising
• Wait Time Analysis
Wait Time Analysis
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Wait Time Analysis
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Wait Time Analysis
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Wait Time Analysis
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Wait Time Analysis
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Wait Time Analysis
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CERTIFY HealthPatient Authentication
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CERTIFY’s Patient Authentication Platform enables patients to be enrolled & identified via multiple modalities in a variety settings. Our platform is secure, compliant & easy to use.
• Face & Fingerprint Check-In
• Biometric at Front Desk
• Biometric at Kiosk
• Biometric on Phone (BYOD)
• Biometric at Home or Office
• Biometric Pharmacy Pick Up
• Compliant & Encrypted
• PCI, HIPPA, ISO 27001, HiTrust
• PKI, AES, DEA, FIDO, NIST, O Auth 2.0
CERTIFY Identifier
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CERTIFY’s has several scenarios for Patient Authentication, data is authenticated against across the continuum:
Patient to Reception Area (EHR Integrated)• Patient Arrives at Front Desk• Front Desk Staff Looks Up Patient or B-Date In EHR• Front Desk Staff Clicks on Authenticate Button within EHR• Patient is Authenticated or Can Enroll (Face, Fingerprint or Palm)• 1:1 or 1:Few Authentication, Deduplication via Nightly Process
Patient to CERTIFY ED Kiosk (CERTIFY®/EMPI Integrated)• Patient Arrives at Kiosk• Patient Inputs Birthdate• Patient Authenticates via Fingerprint or Face• Patient Can Enroll if Not Enrolled• Patient is Looked Up in EMPI and Integrated into any System (i.e. EHR)• Patient Added to CERTIFY Lobby & Care • 1:1 or 1:Few Authentication, Deduplication via Nightly Process
Patient Arrival• Patient Face is in CERTIFY via Home/Mobile Reg, Previous Enrollment or License• The corresponding facility/day’s appointments are auto synced with CERTIFY• Patient enters hospital/office and is Identified via CERTIFY platform (1:Few)• Once Identified, CERTIFY, Applet/Web Interface updated via Signal R• 1:N Authentication, Deduplication via Nightly Process
In Office Patient Check In w/ Authentication (CERTIFY® Kiosk)• Patient Arrives at Front Desk or Kiosk Area & Inputs Birthdate• Patient Authenticates via Face, Finger or Phone/E-Mail • Patient is Looked Up in EMPI & Quick Reg Process Begins• Patient Reviews Data (Confirms/Edit), Patient Signs Consent Form(s) & Pays• Data is Integrated into EHR via Connect®• Patient Added to CERTIFY Lobby & Care
Patient In Office Tablet (CERTIFY® Tablet or EHR Tablet)• Patient Arrives at Front Desk & is Handed a Tablet• Patient Inputs Birthdate or Front Desk Code• Patient Authenticates via Face or Patient Code• Patient is Looked Up in EMPI & Form is Presented or Logged into Hyperspace• Patient Added to CERTIFY Lobby & Care • Data is Integrated into EHR via Connect®• 1 to 1 Authentication, Deduplication Upon Registration
At Home (Web)/Mobile Registration (CERTIFY® Mobile)• Patient Clicks on Registration Link• Patient Adds Face (If Camera is Available on Computer or Uploads via Mobile)• Picture of ID’s are Taken & Authentication Happens from Selfie/Uploaded Photo to ID• Patient Completes Form & Data is Integrated into EHR via Connect®
At Home Passwordless Portal Log In (EHR)• Patient completes Passwordless Log In on Phone or Web• Patient Can Perform Passwordless Log In to EHR via Face or Push Auth (Phone)
Patient to EHR Kiosk (EHR Integrated)• Patient Arrives at Kiosk• Patient Inputs Birthdate• Patient Authenticates via Fingerprint or Face• Patient Can Enroll if Not Enrolled• Patient is Looked Up in EMPI and Integrated into any System (i.e.: EHR)• Patient Added to CERTIFY Lobby & Care • 1:Few Authentication, Deduplication via Nightly Process
Referring/Aligned Physician's Offices (various/any EHR)• Patient enters Aligned/Referring Physician Office• Patient is Authenticated via CERTIFY® (any registered modality)• Verification, Enrollment, Multiple Patient ID Housing, Connect® Integrated
Patient Authentication Workflows
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Patient to Reception Area, EHR Integrated WorkflowFace, Fingerprint, Palm (via camera) or Palm (via reader), 1:1 or 1:Few Authentication
Patient Arrives at Front DeskFront Desk Staff Looks Up Patient In EHR and clicks on Authenticate Button within
EHR or EMPI, Depending Upon Facility
Flag is sent back to EHR that Patient has been Authenticated
Patient is Authenticated or Enrolled1,2
via Face, Finger or Palm with CERTIFY
1 Upon enrollment, deduplication happens via a nightly batch and placed on a report if a duplication is found.2 Real-Time deduplication is possible; however, success depends upon enrollment training.
Patient Authentication Workflows
ANY EHRANY EHRANY HEALTH SYSTEM
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Patient to CERTIFY Kiosk, EHR Integrated WorkflowFace, Fingerprint, Palm (via camera) or Palm (via reader), 1:1 or 1:Few Authentication
Patient Arrives at Kiosk (ED, Office or Inpatient)
Patient Enters Birthdate(or other identifiers)
Flag is sent to EHR that Patient has been Authenticated and Patient is
added to CERTIFY Lobby & Care
Patient is Authenticated or Enrolled1,2
via Face, Finger or Palm and EMPI or EHR ID is Passed to EHR (i.e. EHR)
Patient Authentication Workflows
ANY EHR
1 Upon enrollment, deduplication happens via a nightly batch and placed on a report if a duplication is found.2 Real-Time deduplication is possible; however, success depends upon enrollment training.
ANY HEALTH SYSTEM
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EHR Welcome Kiosk Authentication, EHR Integrated WorkflowFace, Fingerprint, Palm (via camera) or Palm (via reader), 1:Few Authentication
Patient Enters Birthdate, Mobile or
other Identifiers
EHR session continues and, if workflow is established for it,
Patient is added to Lobby & Care
Patient is Authenticated or Enrolled1,2
via Face, Finger or Palm and EMPI or EHR ID is Passed to EHR (i.e. EHR)
Patient Authentication Workflows
ANY EHR
Patient Arrives at Kiosk (ED, Office or Inpatient)
1 Upon enrollment, deduplication happens via a nightly batch and placed on a report if a duplication is found.2 Real-Time deduplication is possible; however, success depends upon enrollment training.
ANY HEALTH SYSTEM
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Recognition upon Arrival & Exit at any Facility, CERTIFY IntegratedFacial Recognition via IP Camera, 1:Few or 1:N Authentication
Appointments for the Facility are Synced with CERTIFY
(Patient Tagging)
Patient is Recognized via an IP Camera at Entrance & Exit
Team Members can Greet Patients by Name and Begin Check In
Processes
Patient is marked as arrived at location and face and name appear on CERTIFY1
(desktop app, web or iPad app)
1 Unidentified patients or guests can be added in real-time by staff.
Patient Authentication Workflows
Facial Recognition can be utilized for Patients, Staff, Visitors & Vendors as well as watch lists and VIP lists.
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Patient to CERTIFY Tablet, CERTIFY Care & EHR IntegratedFace or Palm (via tablet camera), 1:1 or 1:Few Authentication
Patient Arrives at Office and is Provided with a Check in
Tablet
Patient completes Care Digital Forms and is added to Lobby, Care
& EHR
Patient is Authenticated via Face or Palm1,2
(from camera of tablet)
Patient Authentication Workflows
ANY EHR
Patient Enters Birthdate, Mobile or
other Identifiers
1 Upon enrollment, deduplication happens via a nightly batch and placed on a report if a duplication is found.2 Real-Time deduplication is possible; however, success depends upon enrollment training.
ANY HEALTH SYSTEM
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Patient at Home/Mobile, CERTIFY Care & EHR IntegratedFace or Palm (via computer/mobile camera), 1:1 or 1:Few Authentication
Patient Click on Registration Link
Patient Adds Face and/or Palm1,2
(Via Camera on Computer or Mobile)Patient completes Care Digital
Forms and is added to Care & EHRPicture of ID’s are Taken & Authentication Happens from Selfie/Uploaded Photo to ID
Patient Authentication Workflows
ANY EHR
1 Upon enrollment, deduplication happens via a nightly batch and placed on a report if a duplication is found.2 Real-Time deduplication is possible; however, success depends upon enrollment training.
ANY PATIENT
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Patient Home/Mobile Passwordless Log-In, EHR IntegratedFace, Push, SMS or Palm (via computer/mobile camera), 1:1 Authentication
Patient Desires to Log Into Health Plan Application or
Portal
Patient Performs Push, SMS, Face or Palm Auth
Patient is logged into Application via SSO
Authentication Happens
1 Upon enrollment, deduplication happens via a nightly batch and placed on a report if a duplication is found.2 Real-Time deduplication is possible; however, success depends upon enrollment training.
Patient Authentication Workflows
ANY EHRANY HEALTH SYSTEM
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Referring Physician’s Office, EHR IntegratedFace, Fingerprint, Push or Palm, 1:1 or 1:Few Authentication
Patient arrives at Referring Physician’s Site that is part of
the Health System
Patient inputs Birthday and Performs Authentication1,2
Patient is checked-in and added to Care, Lobby & EHR
Patient has local ID associated with their account as well as
Health System EMPI
ANY EHR
Patient Authentication Workflows
1 Upon enrollment, deduplication happens via a nightly batch and placed on a report if a duplication is found.2 Real-Time deduplication is possible; however, success depends upon enrollment training.
ANY HEALTH SYSTEM
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Our patented technology is on the forefront of identity and access management solutions for your healthcare organization and drives our value as a service. CERTIFY Score and BioSign - two of our patented technologies - give us a distinct advantage over other authentication services in the marketplace.
CERTIFY ScoreYour patient authentication score - is “the nervous system” embedded within our innovative platform, providing real-time data analysis and authentication metrics.
CERTIFY BioSignThis host-based identity signature allows an individual’s biometric factors to become an irreplaceable signature with a corresponding QR code.
CERTIFY Score & Biosign
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IntegrationLeading the way for Integration in Health Care
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CERTIFY’s Connect interface is a SaaS based interoperability and integration ca[ability. Connect reduce costs, improve patient care and ensure compliance within the ever-evolving regulatory landscape with a single, affordable solution. Connect empowers healthcare organizations to manage thousands of bidirectional interfaces between disparate health information technology products and locations.
CERTIFY Connect is integrated directly into your practice management and registration systems –saving time and simplifying your business workflow.
A typical hospital spends an average of $10-20k on each interface and between $25-75k maintaining them in their system.
Interoperability and API requirements outlined in the HITECH Act and Meaningful Use standards will become mandatory in 2019.
BEFORE
AFTER
Industry Leading Integration
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Patient Paying via a Payment Link
No Log In Required
Link can be Sent to a Patient via E-mail or SMS
Link can be Automated or Sent via a Manual Push
This Workflow is for a Patient who has Never Paid Online Before
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Patient View – E-Mail Payment Request
Inspira <[email protected]>To: Tim Goodwin
Dear Tim Goodwin:
Thank you for choosing Inspira Health. Click on the Make Payment button to pay for your appointment.
MAKE PAYMENT
Patient Name Tim Goodwin
Invoice Date 03/20/2020
Payment Due $100.00
If you would like to log into the portal and view your statements or previous payments, Click Here.
If you have any questions in regards to your bill. Please call our billing department at (856) 641-8000.
Please do not reply to this e-mail. This e-mail address is not monitored. If you need to contact us, please call our support team.
• Link can be customized with Logo, Colors and Text
• Link can be sent to a patient via E-Mail or SMS
• Link can be sent via an Automated Trigger or via a Manual Push
• Patient always has the opportunity to log into the Portal and Pay
Inspira Health Inspira Medical Center Vineland1505 W Sherman AveVineland, NJ 08360(856) 641-8000
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BILLING INFO REVIEW CONFIRMATION
2 3
CONTINUE
Billing Information
MONTH V YEAR v vCard Number* Exp*
/CVV Code*
Name on Card*
Address (Line 1)*
City* State*
Zip Code* E-Mail
• Page can be customized with Logo, Colors and Text
• Page can be viewed on a browser or via a mobile device
• Patient can select from Pay in Full, Pay Partial or select a Payment Plan
• Health System can Disable Partial Payments and or Payment Plans
• Health System can Create their own Payment Plans based on Amount Due
• Health System can Choose to Accept or Not Accept a Specific Payment Type; i.e. E-Check/ACH
• Patient has the Ability to Enable Saving of Payment Information for Future Use
Patient View – Pay Full Amount
Exp*
Amount Due: $100.00
1
Type: Pay Full Amount
Pay Partial Amount
Pay via Payment Plan
Name of Patient Paying For (if other then self)
Mobile
Address (Line 2)
Payment Information
Method: Credit Card E-Check Save this Payment Type for Future Use
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BILLING INFO REVIEW CONFIRMATION
2 3
CONTINUE
Billing Information
MONTH V YEAR v vCard Number* Exp*
/CVV Code*
Name on Card*
Address (Line 1)*
City* State*
Zip Code* E-Mail
• Page can be customized with Logo, Colors and Text
• Page can be viewed on a browser or via a mobile device
• Patient can select from Pay in Full, Pay Partial or select a Payment Plan
• Health System can Disable Partial Payments and or Payment Plans
• Health System can Create their own Payment Plans based on Amount Due
• Health System can Choose to Accept or Not Accept a Specific Payment Type; i.e. E-Check/ACH
• Patient has the Ability to Enable Saving of Payment Information for Future Use
Patient View – Pay Partial Amount
Exp*
Amount Due: $100.00
1
Type: Pay Full Amount
Pay Partial Amount
Pay via Payment Plan
Name of Patient Paying For (if other then self)
Mobile
Address (Line 2)
AMOUNT PAYING V
Paying Today*
Payment Information
Method: Credit Card E-Check Save this Payment Type for Future Use
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BILLING INFO REVIEW CONFIRMATION
2 3
Payment Information
CONTINUE
Billing Information
Method: Credit Card E-Check
MONTH V YEAR v vCard Number* Exp*
/CVV Code*
Name on Card*
Address (Line 1)*
City* State*
Zip Code* E-Mail
• Page can be customized with Logo, Colors and Text
• Page can be viewed on a browser or via a mobile device
• Patient can select from Pay in Full, Pay Partial or select a Payment Plan
• Health System can Disable Partial Payments and or Payment Plans
• Health System can Create their own Payment Plans based on Amount Due
• Health System can Choose to Accept or Not Accept a Specific Payment Type; i.e. E-Check/ACH
• Patient has the Ability to Enable Saving of Payment Information for Future Use
Patient View – Payment Plan
Exp*
Save this Payment Type for Future Use
Amount Due: $100.00
1
Type: Pay Full Amount
Pay Partial Amount
Pay via Payment Plan
Name of Patient Paying For (if other then self)
Mobile
Address (Line 2)
5 Payments of $22.50
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Payment Information
SUBMIT
Billing Information
Method: Credit Card – Saved for Future Use
• Page can be customized with Logo, Colors and Text
Patient View – Review
Payment Amount
Type: Paid in Full
BILLING INFO REVIEW CONFIRMATION
2 31
Amount: $100.00
Card Type: AMEX x1008
Name on Card: Timothy Goodwin Name of Patient: Self
Address 1: 1201 Seven Locks Road Address 2: Suite 214
City: Potomac State: Maryland
Zip: 20854 E-Mail: [email protected]
Mobile: (301) 231-3131
Review Information
BACK
Please review the information below. If it is correct, click the Submit button, if not, click the Back button.
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• Page can be customized with Logo, Colors and Text
Patient View – Confirmation
BILLING INFO REVIEW CONFIRMATION
2 31
Your Payment with Inspira was Successful!
Please check your e-mail for your payment receipt.
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Patient View – E-Mail Receipt
Inspira <[email protected]>To: Tim Goodwin
Inspira Health Inspira Medical Center Vineland1505 W Sherman AveVineland, NJ 08360(856) 641-8000
Dear Tim Goodwin:
Thank you for choosing Inspira Health. Below is your payment receipt.
If you would like to log into the portal and view your statements or previous payments, click here.
If you have any questions or concerns. Please call our billing department at (856) 641-8000.
Please do not reply to this e-mail. This e-mail address is not monitored. If you need to contact us, please call our support team.
• Receipts can be customized with Logo, Colors and Text
• Receipts can be sent to a patient via E-Mail or SMS
• Receipts are sent post payment or can be sent via a Manual Push; i.e. if the Patient called in a payment
• All receipts are posted onto the Patient Portal
Payment Amount $100.00
Type Paid in Full
Method Credit Card
Card Type AMEX x1008
Transacted Online
Name on Card Timothy Goodwin
Name of Patient Self
Transaction ID 134564613212
Auth Code 798754454551
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Patient Paying via the Patient Portal
Passwordless Log In
Patients Can View Previous Payments
Patients Can View Statements
Patients Can Manage Their Payment Information
Patients Can Make Payments
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• Portal Can be Customized for Health System
• No Password Required
• Multiple Ways to Log In
• Data is Pulled from CERNER for Validation
Patient View – Patient Portal
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• Portal Can be Customized for Health System
• No Password Required
• Multiple Ways to Log In
• Data is Pulled from CERNER for Validation
Patient View – Patient Portal
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• Portal Can be Customized for Health System
• No Password Required
• Multiple Ways to Log In
• Data is Pulled from CERNER for Validation
Patient View – Patient Portal
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• Portal Can be Customized for Health System
• No Password Required
• Multiple Ways to Log In
• Data is Pulled from CERNER for Validation
Patient View – Patient Portal
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• Portal Can be Customized for Health System
• No Password Required
• Multiple Ways to Log In
• Data is Pulled from CERNER for Validation
• All Sections are Modules and can be Added or Subtracted
Patient View – Patient Portal
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• Portal Data Can be Customized
Patient View – Patient Portal
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• Portal is Customized for Health System
Patient View – Patient Portal
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• Patients can Add or Subtract Multiple Payment Methodologies
• Payment Vault is PCI Compliant
Patient View – Patient Portal
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• Patients can View Previous Payment History
Patient View – Patient Portal
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Patient Pre-Visit Check In
Passwordless Log In
Patients Can Complete Forms
Patients Can Make Payments
Strictly Private & Confidential 69
Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Pre-Visit Check In
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Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Pre-Visit Check In
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Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Pre-Visit Check In
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Pre-Visit Check In E-Mail
Inspira <[email protected]>To: Tim Goodwin
Inspira Health Inspira Medical Center Vineland1505 W Sherman AveVineland, NJ 08360(856) 641-8000
Dear Tim Goodwin:
Thank you for choosing Inspira Health. Below is your payment receipt.
Please do not reply to this e-mail. This e-mail address is not monitored. If you need to contact us, please call our support team.
• Check-In can be customized with Logo, Colors and Text
• Check-In can be sent to a patient via E-Mail or SMS
• Check-In can be sent Automatically from an appointment made in CERNER or via a Manual Push
Strictly Private & Confidential 73
• Portal Can be Customized for Health System
• No Password Required
• Multiple Ways to Log In
• Data is Pulled from CERNER for Validation
Pre-Visit Check In
Strictly Private & Confidential 74
• Portal Can be Customized for Health System
• No Password Required
• Multiple Ways to Log In
• Data is Pulled from CERNER
Pre-Visit Check In
Strictly Private & Confidential 75
• Portal Can be Customized for Health System
• No Password Required
• Multiple Ways to Log In
• Data is Pulled from CERNER
Pre-Visit Check In
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• Portal Can be Customized for Health System
• No Password Required
• Multiple Ways to Log In
• Data is Pulled from CERNER for Validation
Pre-Visit Check In
Strictly Private & Confidential 77
• Portal Can be Customized for Health System
• No Password Required
• Multiple Ways to Log In
• Data is Pulled from CERNER for Validation
Pre-Visit Check In
Strictly Private & Confidential 78
• SMS or Voice Code Verification
Pre-Visit Check In
Strictly Private & Confidential 79
• Passwordless Log In
Pre-Visit Check In
Strictly Private & Confidential 80
• Patient Form can be Customized
• All Data Feeds In and Out of CERNER
Pre-Visit Check In
Strictly Private & Confidential 81
• Portal Data Can be Customized
Pre-Visit Check In
Strictly Private & Confidential 82
• Portal is Customized for Health System
Pre-Visit Check In
Strictly Private & Confidential 83
• Patients can Add or Subtract Multiple Payment Methodologies
• Payment Vault is PCI Compliant
Pre-Visit Check In
Strictly Private & Confidential 84
• Check-In is Completed on Mobile or on Computer
• Check-In Resides on CERTIFY as well as in CERNER
Pre-Visit Check In
Strictly Private & Confidential 85
Staff Assisted Payment Posting
Balance Look Up
Credit Card
Cash
Check
ACH
Strictly Private & Confidential 86
Payment Posting
Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
FIND A PATIENT
Strictly Private & Confidential 87
Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Payment Posting
TRANSACTION HISTORY REPORT
Strictly Private & Confidential 88
Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Payment Posting
PAYMENT DETAILS – TIM GOODWIN
Strictly Private & Confidential 89
Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Payment Posting
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Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Payment Posting
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Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Payment Posting
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Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Payment Posting
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Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Payment Posting
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Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Payment Posting
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Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Payment Posting
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Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Payment Posting
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Real-Time Benefit Verification
Real Time Look-Up
Strictly Private & Confidential 98
Benefit Verification
Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Strictly Private & Confidential 99
Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Benefit Verification
Strictly Private & Confidential 100
Staff Managed Card on File
Staff Can Put a Card on File for a Patient
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Card on File
Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
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Card on File
Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
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Staff Managed Payment Plans
Staff Can Offer Payment Plans to Patients
Strictly Private & Confidential 104
Payment Plans
Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
PAYMENT PLANS
Strictly Private & Confidential 105
Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Payment Plans
Strictly Private & Confidential 106
Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Payment Plans
MAKE A PAYMENT
Strictly Private & Confidential 107
Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Payment Plans
MAKE A PAYMENT
Strictly Private & Confidential 108
Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Payment Plans
MAKE A PAYMENT
Strictly Private & Confidential 109
Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Payment Plans
MAKE A PAYMENT
Strictly Private & Confidential 110
Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Payment Plans - Settings
PAYMENT PLAN SETTINGS
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Manage Patient Communications
Automated Communications
Manual Push Communications
E-Mail or SMS
Strictly Private & Confidential 112
Patient Communications
Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
EMAIL REMINDER
Strictly Private & Confidential 113
Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Patient Communications
Strictly Private & Confidential 114
Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Patient Communications
MANAGE PATIENT COMMUNICATIONS
Strictly Private & Confidential 115
Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Patient Communications
MANAGE PATIENT COMMUNICATIONS
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Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Patient Communications
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Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Patient Communications
MANAGE PATIENT COMMUNICATIONS
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Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Patient Communications
MANAGE PATIENT COMMUNICATIONS
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Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Patient Communications
EMAIL PAYMENT REMINDER
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Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Patient Communications
EMAIL PAYMENT REMINDER
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Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Patient Communications
EMAIL PAYMENT REMINDER
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Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Patient Communications
EMAIL PAYMENT REMINDER
Strictly Private & Confidential 123
Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Patient Communications
Strictly Private & Confidential 124
Reporting
Revenue Reports
Summary Reports
Strictly Private & Confidential 125
Reporting
Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Revenue Report
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Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Revenue Report
Reporting
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Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
Reporting
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Additional Screens
Strictly Private & Confidential 129
Location Management
Appointments Payments Communication ReportsDashboard Patients Inspira Vineland Marc
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