cfpp 2007 - 02 oct 07 linda newton, phd, pmp manager, realty asset support quality garbage is still...
TRANSCRIPT
CFPP 2007 - 02 Oct 07
Linda Newton, PhD, PMPManager, Realty Asset Support
Quality Garbage is Still GarbageQuality Garbage is Still Garbage
CFPP 2007 - 02 Oct 07
OverviewOverview
• Infrastructure Management Cycle
• Case Study on Impact of Quality
• Way Ahead
• WIFUS (What’s in it for us?)
CFPP 2007 - 02 Oct 07
Infrastructure Management CycleInfrastructure Management Cycle
PlanAcquire
Use
Dispose
CFPP 2007 - 02 Oct 07
CFPP 2007 - 02 Oct 07
Life Cycle ManagementLife Cycle Management
PlanAcquire
Use Dispose$
Time
CFPP 2007 - 02 Oct 07
Ability to Influence Life Cycle CostsAbility to Influence Life Cycle Costs
Time
Lev
el o
f I n
f lue
nce
ConstructionDesign
Operate &Maintain
100%
0%
50%
CFPP 2007 - 02 Oct 07
What is Quality?What is Quality?• “Degree of excellence” (Oxford Dictionary, 1992))
• Conformance to requirements (Crosby, 1979)
• “Satisfaction Guaranteed or your money refunded” (T. Eaton Company)
• “Totality of characteristics of an entity that bear on its ability to satisfy stated and implied needs” (American Society for Quality)
CFPP 2007 - 02 Oct 07
Dimensions of QualityDimensions of Quality
• Performance
• Reliability
• Durability
• Serviceability
• Aesthetics
• Conformance
• Perceived quality
Defining the Requirement
Process
Product
CFPP 2007 - 02 Oct 07
Impact of QualityImpact of Quality
• DND Case Study
• Quality Myths: fact or fiction– #1 Save now pay later– #2 We don’t build ‘em like we used to– #3 Perception is everything
• Impact
CFPP 2007 - 02 Oct 07
DND StudyDND Study• Five categories of buildings
– administration, residential, operations, institutional (lecture/training), hangars
• Common design • Constructed after 1950
• Older >41 years of age• Middle-aged 26-41 years of age• Newer <26 years of age
• Focus on costs in first 20 years of building life
CFPP 2007 - 02 Oct 07
CFPP 2007 - 02 Oct 07
CFPP 2007 - 02 Oct 07
CFPP 2007 - 02 Oct 07
CFPP 2007 - 02 Oct 07
100 90 80 70 60 50
20
15
10
5
Annual equivalent construction costs(1999$/m2/yr)
An
nu
al e
quiv
alen
t 2
0 y
rM
&R
cos
ts (
19
99
$/m
2/y
r)
Myth #1: Save Now, Pay LaterMyth #1: Save Now, Pay Later
Comparison of Maintenance/Rehabilitation Costs & Construction Costs
CFPP 2007 - 02 Oct 07
Myth #2: We Don’t Build ‘em Like We Used ToMyth #2: We Don’t Build ‘em Like We Used To
• Construction costs generally lower for newer buildings
• Building services costs comparable
• M&R* costs highest for newer buildings:• Newer 1999$ 11/m2/yr
• Middle-aged 1999$ 10/m2/yr
• Older 1999$ 7/m2/yr
• CMHC study showed higher repair costs for post 1980 bldgs
CFPP 2007 - 02 Oct 07
Myth #3: Perception is EverythingMyth #3: Perception is Everything
E - washrooms
I - adequate/appropriate
lighting
J - timely repairs
Q - mechanical ventilation
R – heating
**********************
PQ – Perceived Quality
DQ – Design Quality
0.0%
20.0%
40.0%
60.0%
80.0%
100.0%
I J E Q R
Quality factor - All buildings
Per
cen
t m
et
DQ
PQ
CFPP 2007 - 02 Oct 07
Impact of Design Quality on CostsImpact of Design Quality on Costs
0.6 0.7 0.8
0
10
20
Design Quality (max score = 1.0)
20 y
r A
EC
M&
R c
osts
(19
99$/
m2/
yr)
Comparison of Maintenance/Rehabilitation Costs & Design Quality
CFPP 2007 - 02 Oct 07
Way AheadWay Ahead
• Focus on ensuring quality in design– Requirements, requirements, requirements– Communicate & collaborate– Mitigation vs litigation
• Whole life/life cycle cost approach
• Examine how we procure design and construction services
CFPP 2007 - 02 Oct 07
What’s in it for US?What’s in it for US?
As consultants AND owners:• WE define the design requirement• WE have the greatest opportunity to affect
end-user satisfaction• WE have the greatest influence on the life
cycle costs of what you designAs procurement professionals:• YOU have control over how WE do this
CFPP 2007 - 02 Oct 07
Collectively WE can make:Collectively WE can make:
