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Chairman’s Club

2007

Selection Committee Information

2 Table of Contents Overview ............................................................................................................. 3

Eligibility ........................................................................................................... 3 Honoree Allocation.............................................................................................. 3 Event................................................................................................................ 4 Awards.............................................................................................................. 4

The Nomination Process ......................................................................................... 4

Criteria ............................................................................................................. 5 Encouraging Nominations .................................................................................... 5 Nomination Review ............................................................................................. 6 Congratulatory Nomination Pins............................................................................ 6

Chairperson Roles & Responsibilities ........................................................................ 7 Selecting a Committee........................................................................................... 8 The Selection Process ............................................................................................ 9

Before You Begin ................................................................................................ 9 Nomination Review – Step 1 .............................................................................10 The Interviews – Step 2 ...................................................................................11

Chairman’s Club Key Dates....................................................................................12 2007 Selection Committee Chairpersons..................................................................13

Reference Materials Previous Selection Committee Chairpersons .............................................................14 2006 Selection Committee Members .......................................................................17 2006 Chairman’s Club Honorees.............................................................................19 Former Honorees (Active or Inactive; 1997-2005) ....................................................22 Sample Nominations.............................................................................................33 2007 Chairman’s Club Selection Committee Members................................................38 2007 Chairman’s Club Selection Committee CONFIDENTIALITY AGREEMENT.................39 Chairman’s Club Nominee Interview Form................................................................40 Rating Sheet (Option 1) ........................................................................................42 Rating Sheet (Option 2) ........................................................................................43

3 Overview Now in its 11th year, Delta’s Chairman’s Club is designed to be the most prestigious corporate recognition a Delta employee can receive. Each year, the Club inducts 102 new members (100 Delta and 2 Delta Technology), nominated by their peers and validated by Delta leaders. The Chairman's Club recognizes employees who consistently demonstrate extreme dedication and determination to the highest standards of service to our customers, co-workers, and communities we serve.

Eligibility All active Delta Air Lines employees, excluding officers and directors, are eligible for Chairman’s Club nomination. Nominees should be high performers in every area of their jobs. Former Chairman’s Club honorees are not eligible. If a Chairman's Club honoree is no longer employed by Delta at the time of the Chairman's Club event (excluding retirement), then such honoree becomes immediately ineligible and forfeits Chairman's Club recognition. Chairman's Club recognition will subsequently be awarded to an alternate nominee within the respective business unit.

Honoree Allocation The number of honorees representing each business unit is based on headcount within the respective group and the number of nominations received at the close of the nomination period. The business units represented are listed below.

Business Unit Airport Customer Service Cargo Corporate Support Finance Flight Operations In-Flight Service Operations Reservation Sales and Customer Care Sales and Distribution Technical Operations Total: 100 Corporate Support – includes Connection Carriers, Consumer Marketing, Credit Union, Executive, Government and Public Affairs, Human Resources, Legal, Network Planning, Network Scheduling, Partnership Marketing and Revenue Management. Finance – includes Supply Chain Management Operations – includes Airline Operations Reliability, Safety, and Security

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Event On Thursday, November 1, we will honor our 2007 honorees and their guests at the Fox Theatre in downtown Atlanta. The event will be hosted by senior leaders and will include a cocktail reception, dinner, awards ceremony and dancing. Selection Committee Chairs and a guest are also invited to attend the event.

Awards Nominees:

• Commemorative lapel pin Honorees:

• Overnight accommodations for the honoree and a guest in Atlanta for the event • 100,000 MyDeltaReward points • Decal bearing their name on the exterior of an aircraft • A unique Chairman’s Club lapel pin • A commemorative photo with our CEO and Chairman of the Board • Photo display for two years on the Chairman’s Club Wall of Honor in the Atlanta

Headquarters Training Center building • Two positive space first class tickets system wide • Chairman’s Club branded business cards

The Nomination Process Every Delta employee has the opportunity to nominate a co-worker (excluding officers and directors and former Chairman’s Club honorees) whose determination and dedication have made a difference in the lives of our customers, our communities, and other Delta employees. All nominations will be accepted online at www.MyDeltaRewards.com beginning July 2, 2007. All nominations must be submitted by 5 p.m. EST on August 12, 2007. Note: Those employees not registered within MDR will not be able to nominate. Employees who are already registered should make sure their profile reflects their most current manager to ensure proper routing of the nominations. Prior to the nomination period, you will be responsible for partnering with your business unit’s communicator to tailor the criteria listed below. Once the criteria are customized to fit the needs of your organization, you’ll be responsible for encouraging nominations and promoting Chairman’s Club. To assist you with encouraging nominations, Employee Recognition will send you a nomination report on a weekly basis. This report will show how many nominations your business unit received for the previous week and from what departments.

5 Criteria Determination Delta is a business, that when faced by enormous challenges, stands ready to respond. Chairman’s Club members:

• Continually look for ways to reduce cost or produce revenue. • Continually search for ways to improve customer service. • Recognize and value the contributions of people from diverse backgrounds. • Seek to enhance our customers’ travel experience. • Enhance the lives of others in the community.

Dedication Delta is a business that is always willing to go the extra mile for our customers, communities and employees. Chairman’s Club members:

• Maintain the highest level of safety and security. • Make customer requirements and expectations a priority. • Embrace change and see it as an opportunity for growth. • Maintain a high level of team enthusiasm and commitment. • Embrace opportunities to demonstrate compassion for people.

Encouraging Nominations When encouraging nominations it is important to communicate the importance of well thought out nominations. Nominations do not necessarily have to be well written, but it is important they include:

• Descriptive examples of determination and dedication; how the nominee: o Looks for ways to save money and/or increase revenue o Improves customer service o Enhances our customers’ travel experience o Maintains the highest level of safety and security o Embraces change o Maintains a high level of enthusiasm o Demonstrates compassion for people o Makes customer requirements/expectations a priority

• Complete sentences or bulleted thoughts • Examples of ongoing determination and dedication, not a one time event. • A clear picture of the employee’s accomplishments

Remember: The most important part of the nomination process is collecting quality nominations that are representative of your division.

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Nomination Review All nominations should be approved by the nominee’s manager prior to submission to the committee. Nominations that are denied will not be sent to the committee for review. The result is an increase in the amount of quality nominations submitted to the selection committee for review. Nominations should ONLY be denied by the nominee’s manager for the following reasons:

• The nomination was incomplete or false • The employee is on probation • The employee has a final warning letter • The employee is unreliable and/or inconsistently meets job expectations • Performance is within minimal job expectations

All nominations approved by the manager should include the manager’s comments, therefore potentially eliminating the need for your committee to conduct a manager interview. However, if you receive a nomination without the manager’s comments or their comments are minimal, it will be necessary to conduct a manager interview.

Congratulatory Nomination Pins The first time an employee is nominated, Employee Recognition will send a congratulatory pin attached to a pin card to the nominee’s manager. Managers should take this opportunity to present the pin to the employee in an appropriate manner. If any employee is nominated more than once, managers should acknowledge the nominations, but will not receive additional pins for the same employee. Note: If a nomination is denied by the employee’s manager a pin should still be presented. However, these nominations will not be sent to your committee for consideration and the employee will not know if the nomination has been approved or denied.

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Chairperson Roles & Responsibilities • Act as your Business Unit’s spokesperson and work closely with Corporate

Communications to encourage nominations and promote Chairman’s Club • Establish a team of ten - 12 Delta employees representative of your business unit’s

functions and employee demographics • Work with the committee to determine what “Dedication” and “Determination” means

to your organization • Ensure committee members sign Chairman’s Club confidentiality form • Promote recognition of employees nominated for Chairman’s Club • Conduct all meetings to review nominations

Important: You must be present during these meetings • Promote fair and consistent practices during the selection process • Conduct interviews on final candidates • Submit final Chairman’s Club recommendations • Participate on the Core Selection Committee to select the 2007 honorees

o October 1, 2007 9:00 a.m. – 12:00 p.m.* (drop in meeting) * Date and time are subject to change

• Assist in announcing final honorees • Attend Chairman’s Club event on Thursday, November 1, 2007

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Selecting a Committee As the Chairperson, you are responsible for selecting committee members. To assist you in selecting a committee, please reference the former honoree, population breakdown, and previous selection committee documents found in the reference section of this binder. We suggest formulating your committee as soon as possible so they can also serve as ambassadors for your business unit during the nomination period.

• Each committee should be comprised of 10 - 12 frontline and management employees • Committee should be representative of your business unit’s composition (management

vs. non-management, type of position, location, specialty areas) • One committee member must be a former Chairman’s Club Honoree

See the reference materials section for a list of former honorees (list only includes active & inactive employees)

• One committee member must have served on a previous selection committee See the reference materials section for a list of previous selection committee members

• Choose individuals who are willing to make the necessary time commitment Time Commitment: Approximately five hours per 200 nominations

• Select individuals who will comply with fair and consistent practices in the selection process

KEEP IN MIND: If a selection committee member is nominated for Chairman’s Club, they have the following choices: 1. They may stay on the committee and forfeit their nomination. 2. They may withdraw from the committee and stay in the running to be selected as a

Chairman’s Club honoree. We recommend selecting your committee as early as possible to allow these individuals time to make necessary decisions.

9

The Selection Process Delta’s organization is broken down into business units. Each business unit is assigned an allotment of the 100 available slots. As previously mentioned, the allotment is determined by headcount, nominations sent and received. Chairman’s Club members are leaders at every level of the business who consistently support Delta’s strategies, visions and values. In addition to job performance, members should be chosen based on how they consistently demonstrate extreme dedication and determination to the highest standards of service to our customers, co-workers, and communities we serve. During the selection process, the committee reviews the nominations and ranks them based on the criteria written by the nominator and the feedback submitted by the manager. The committee will then conduct interviews about the final candidates with peers, customers and managers. Once interviews have been conducted, the committee will make final recommendations of the honorees to represent your business unit. Each committee’s Chairperson will take the business unit’s recommendations to the Core Selection Committee. The Core Selection Committee will make final selections for the 2007 Chairman’s Club no later than October 1, 2007. The selection process is the most crucial time; please keep the following in mind when making your recommendations:

• Discussions of candidates are to remain confidential • Carefully review each nomination with integrity • Honorees display ongoing determination and dedication from the beginning of

their career until the time they are selected (and beyond). Honorees should not be selected based on a one-time event

Before You Begin 1. Make sure each committee member has signed a confidentiality agreement (see form

in the reference materials section of this document). 2. Be sure the committee reviews the selection and eligibility criteria. If corporate

communications tailored the criteria to fit your business unit’s needs, please include this information in your discussion.

3. Establish ground rules for discussions • Discussions about nominees or the selection process are not permitted outside

the committee meetings or interviews • Refrain from sharing personal experiences about nominees • Decisions will be made from the information presented on the nomination forms

and interviews

10 4. Remember: THROW NOTHING AWAY!!

The following documents are required from you and your committee: • Selection Committee Worksheet • Confidentiality Agreements • Nominations • Rating sheets • Interview sheets

Nomination Review – Step 1 Objective: Review and rate nominations and select candidates for further interviews. 1. Print and review as a group, each nomination received for your business unit. 2. Rate each nomination using one of the suggested nomination rating worksheets (two

at the end of this document). Apply the criteria questions/categories to the nomination content. Using your preferred form, rate the degree to which the nominee exhibits the criteria example as described by the nominator. Please note - the scale varies by type of form used.

3. Create three piles of nominations: • Nominations with 70-100 points • Nominations with 50-69 points • Nominations below 49 points

4. Tally and review your rating worksheet. Determine how many nominations are in each of the three categories.

5. Select nominations that warrant interviews. Interviews should be conducted on your highest rated individuals (see requirements below). It is all right to have a little more or less than the manageable suggestion. The objective is to select the strongest candidates for interviews.

Number of interviews required: Airport Customer Service 85 Finance 10 Cargo 10 Corporate Support 10 Flight Operations 30 In-Flight Service 60 Operations 10 Reservations Sales and Customer Care 30 Sales and Distribution 10 Technical Operations 35

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The Interviews – Step 2 Objective: Determine candidates whose nominations require interviews. 1. Distribute the candidates for interview evenly among the group. 2. Conduct interviews using the provided interview forms. Interviews must be conducted

on each candidate. A peer, customer and manager interview is required. A customer can be an external or internal client. Important: If solid manager feedback is provided on the nomination form, you are not required to conduct a manager interview. However, if there is not enough information to go on, you must conduct a manager interview.

3. Review each nomination based on the findings from the interview. 4. Rate each interview separately using the same nomination rating worksheet used in

Step 1. 5. Tally and review your nomination rating worksheet. Assign candidates a final score. 6. Place the candidates in order of their scores, from highest to lowest. 7. The candidates with the highest scores are your 2007 honoree recommendations.

Each business unit will recommend 50% more candidates than their slot allotment. (Ex: ACS may have 27 slots, therefore 40 recommendations will be required) A minimum of 5 candidates should be recommended.

Note: Employee Recognition will provide you with the number you need to recommend at the close of the nomination period.

8. Please complete the final recommendations spreadsheet and email your recommendations and alternates to [email protected], Recognition no later than September 21, 2007.

9. Once the final recommendations are received, detailed HR background checks will be performed.

10. The final recommendations will then be reviewed by the Core Selection Committee.

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Chairman’s Club Key Dates

June 25-29 Poster distribution July 2 – August 12 Nominations are open July 2 – August 15 Manager nomination review period August 17 Nominations distributed to Chairpersons September 21 Selection Committee recommendations due September 24-28 HR background checks October 1 Core Selection Committee to select FINAL Honorees October 2-10 Notification of Honorees (Honorees will be notified by

their managers) October 11 Honoree names published on DNN October 11 Pre-event communications sent to all Honorees and

invited guests October 11 Honoree information due November 1 11th annual Chairman’s Club Award Dinner

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2007 Selection Committee Chairpersons

Employee Recognition Team Angela Chiodi [email protected] 404-773-5454 Stephanie Merchiore [email protected] 404-715-2891

Business Unit Chairperson Phone Airport Customer Service James Sarvis 3-1302 Cargo Barry Lien 4-0181 Corporate Support Finance Jill Pemberton 5-1715 Flight Operations Jim Graham 5-1003 In-Flight Service Operations Michael Quiello 5-0351 Reservation Sales and Customer Care Allison Ausband 5-2349 Sales and Distribution Chris Phillips 5-5143 Technical Operations Joe McDermott 4-3732

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Previous Selection Committee Chairpersons

Chairman’s Club Business Unit

Chairperson

2006 Airport Customer Service Carol Zupancic CFO, Organization Ken Morge Corporate Support Esther Hammond Flight Operations Steve Dickson In-Flight Service Paul Byrnes Marketing Joan Vincenz Operations Neil Stronach Reservations Laura Picel Technical Operations Lee Gossett 2005 Airport Customer Service Greg Kennedy CFO, Organization Craig Meynard Corporate Support Kelley Torpey Flight Operations Gary Pheasant In-Flight Service Sandy Gordon International & Alliances Ivan Dezelic Marketing Mark Krolick Operations Mike New Reservations Gail Childs Technical Operations Keith Coleman 2004 Airport Customer Service Bob Mantle Air Logistics John Wickson Corporate Support Mike Medeiros CFO, Organization Steven Bradley Crown Room Club Jan Letourneau Flight Operations Mike Quiello In-Flight Service Anne Schuler International & Alliances Victor Battini Marketing Trent Ball Operations Hank Echols & Randy Harrison Reservations Allison Ausband Sales Carolyn Rak Technical Operations Tom Cooper

15

2003 Airport Customer Service Paulette Corbin Air Logistics Jennifer Young Corporate Support Cherie Caldwell CFO, Organization Bill Williams Flight Operations Ira Pearl In-Flight Services Kathryn Gerrick International & Alliances Jorge Fernandez Marketing Christine Pierce Reservations & Customer Care Carolyn Rak Sales Steve Scheper Technical Operations Walt Klein 2002 Airport Customer Service Jodi Hilt Air Logistics Brian Rohlf Corporate Support Liz Fitzgerald Finance Mona Warwar Flight Operations David Watson In-Flight Service Cheryl Scales Marketing & Alliances Kevin Connor Reservations & Customer Care Laura Picel Technical Operations Scott Turco 2001 Airport Customer Service Rich Cordell Air Logistics Gary Swanson Corporate Support Michelle Frymire Flight Operations Craig Gottschang In-Flight Service Gary Thompson Marketing Wayne Aaron Reservations Carolyn Rak Technical Operations Rich Steer 2000 Airport Customer Service Joe Serratelli Air Logistics Shawn McWhorter Corporate Support Steve Forsyth Flight Operations Bill Watts In-Flight Service Duff O’Dell Reservations & Marketing Debbie Siek Technical Operations Allen Messick 1999 Airport Customer Service Beth Johnston Cargo Craig Drum Corporate Support Joe Kolshak Flight Operations Charlie Tutt In-Flight Service Joan Wilson Marketing Debbie Smith Reservations Debbie Smith Technical Operations Jerry Bemis

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1998 Airport Customer Service Joe Licitra Cargo Jim Lokesak Corporate Support Anita O'Reilly Flight Operations David Watson In-Flight Service Vicky Stennes Marketing P.J. Robinette Reservations Debbie Smith Technical Operations Lynda Oliver 1997 Cargo John Donovan Customer Service Russ Gariota Corporate Support Kelley Torpey Marketing/Delta Express Gary Swanson Operations/Shuttle David Bell

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2006 Selection Committee Members

Chairman’s Club Business Unit

Team Member

Airport Customer Service Carol Zupancic Airport Customer Service Tori Smith Airport Customer Service Carey Bacon Airport Customer Service Jeff Bertram Airport Customer Service Shelly Davis Airport Customer Service Jon Edwards Airport Customer Service Lois Goral Airport Customer Service Anthony Kloehs Airport Customer Service Michael Luciano Airport Customer Service Maria McGrath Airport Customer Service Kirma Pantuso Airport Customer Service Henry Vogel Corporate Support Anna Marie Day Corporate Support Fran Fox Corporate Support Cheryl Rakestraw Corporate Support Debbie Clayton Corporate Support Wil Settle Corporate Support Sue Butcher Corporate Support Don Cox Corporate Support Jamie Vining Corporate Support Lisa Blackmon Corporate Support Barb Baker Corporate Support Esther Hammond CFO, Organization Michael Sheldon CFO, Organization Susan Moreland CFO, Organization Jill Greer CFO, Organization Michael Corbridge CFO, Organization Susan Faircloth CFO, Organization Eric Curnow CFO, Organization Edward Smith CFO, Organization Thomas Lang CFO, Organization Kenneth Morge Flight Operations Steve Dickson Flight Operations Rick Helms Flight Operations Joel Craft Flight Operations Kurt Schular Flight Operations Lane Nadeau Flight Operations Chris Jones Flight Operations Ken Bray Flight Operations Brad Morgenroth Flight Operations Joe Gratzer Flight Operations James Frederich In-Flight Service Barbara Brewington In-Flight Service Larry Hernandez In-Flight Service Heather Nichols

18 In-Flight Service Margo Hall Webb In-Flight Service Cyd Horne In-Flight Service Candi Higginbotham In-Flight Service Dale Grimes In-Flight Service Robert Meehan In-Flight Service Sandy Kofahl In-Flight Service Carlton Redwine In-Flight Service Paul Byrnes Marketing Joan Vincenz Marketing Bobby Spann Marketing Beverly Meeks Marketing Laura Hunnicutt Marketing Joe Leach Marketing Brian Berry Marketing Kevin Pinto Operations Bill Manion Operations Jim Gaudet Operations Al Nakao Operations Steve Caisse Operations Ron Howard Operations Joan Fujii Operations Mark Adams Operations Al Williams Operations Dan Saegaert Operations Richard Gough Operations Neil Stronach Reservations Rose Marie Quaglieri Reservations Michelle Walton Reservations Judith Giroux Reservations Aleta McDaniel Reservations Brenda Livingston Reservations Delores Turner Reservations Georgette Haacke Reservations Lynn Manning Reservations Sandy O’Conner-Jones Reservations Bob Baker Reservations Diane Haschle Reservations Joan Douthit Reservations Donna Leicher Reservations Laura Picel Technical Operations Mark Harrison Technical Operations Doug Mann Technical Operations Joe Falkerbach Technical Operations Tim Dugger Technical Operations Mike Griswold Technical Operations Don Heavner Technical Operations Lisa Brown Technical Operations William Hill Technical Operations Greg Peters Technical Operations Lee Gossett

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2006 Chairman’s Club Honorees

First Last Dept Stn Division

Jeannine Ashworth 110 DAY ACS

Robert Asseo 605 CVG IFS

Cindy Atkinson 605 SLC IFS

Paul Baird 110 CVG ACS

Donna Barber 470 ATG TOP

Arthur Barnhart 125 SAT ACS

Kimberly Barrasso 610 LAX IFS

Alex Battaglia 110 JFK ACS

Norma Bayron 980 ATG RES

Ron Black 905 ATG DT

John Bohler 530 ATG TOP

Connie Bolling 654 ATL RES

Stacye Bowers 654 DFW RES

Edward Bracke 118 CVG ACS

Kathy Bradley 656 ATG RES

Belinda Bradshaw 655 DFW RES

Jeanie Brady 610 ATL IFS

Daryl Brumback 807 CVG ACS

Tyrone Childress 120 ATL ACS

Bruce Chilumuna 655 ATL RES

Daniela Coveli 125 STR ACS

Verna Crutcher 125 MEM ACS

Amy Day 654 AGS RES

Perry De Vlugt 611 ATL IFS

Christophe Didier 728 RIO MKT

Peggy Dziech 654 CVG RES

Cynthia Edwards 657 ATL RES

Mike Edwards 125 ATL ACS

Joe Embrickson 611 ATL IFS

Ken Evers 282 ATG TOP

John Fechushak 110 ATL ACS

Marcia Flanders 125 MSP ACS

Rudi Forster 125 ATL ACS

Deborah Fourie 654 SLC RES

Pat Fox 654 TPA RES

Nichole Gates 125 HSV ACS

Sandra Genovese 830 ATG FIN

Jerry Gindra 893 ATG DT

20 First Last Dept Stn Division

Kathy Ginn 653 ATL RES

Matt Goldberg 661 ATG CRP

Jeanne Griffin 655 AGS RES

Becky Hamilton 110 DFW ACS

Mahmoud Hammoud 608 ATG IFS

Janice Hardy 008 ATG OPS

Terri Harris 654 TPA RES

Jim Healey 665 ATG CRP

Jeff Herod 120 ATL ACS

Jeffrey Hoffman 361 ATG TOP

Tonella Holman 611 ATL IFS

Barry Holmes 030 ATL FOP

Jeff Hurst 120 ATL ACS

Brenda Japal 125 ATL ACS

Julie Jones 061 ATG FOP

Craig Keyes 110 ATL ACS

Diana Kruger 125 TPA ACS

Jordan Leonard 611 ATL IFS

Craig Lindeman 250 NRT TOP

Tim Lotter 779 ATG MKT

Susan Lowe 125 BWI ACS

Kristen Manion Taylor 799 ATG MKT

Maureen Mariano 600 ATG IFS

Cathie McCracken 125 GSO ACS

Renee McCrary 206 ATL TOP

Joseph McDermott 226 ATG TOP

Sandra B. Medrano 125 ELP ACS

Beverly Meeks 752 ATG MKT

Mark Messenger 250 FLL TOP

Cleaton Miller 268 ATG TOP

Noeli Morf 125 ZRH ACS

Matthew Mullis 483 ATG TOP

Kim Nguyen 125 ATL ACS

Dave Oden 026 ATG FOP

Maritza Ortega 125 QNY ACS

Peggy Osier 125 SNA ACS

Vonna Oxley 125 JFK ACS

Kirk Pace 125 SLC ACS

Sarah Plunkett 484 ATG TOP

Carol Quinlan-Hall 654 CVG RES

Kathy Ralston 605 LGA IFS

21 First Last Dept Stn Division

Ramesh Ramakrishnan 572 ATG TOP

Mike Rask 250 SEA TOP

Ray Redlich 019 ATL OPS

Marina Rinaldo 654 YUL RES

Kelley Rivers 125 SAT ACS

Andre Roberts 125 TPA ACS

Robert Rowe 125 BHM ACS

Andrew Sagar 824 ATL RES

Erica Sarkissian 620 ATG IFS

Robin Schmidt 610 ATL IFS

Peggy Schwarberg 654 CVG RES

Felix Sciulli 110 CMH ACS

Lisa Shields 110 DTW ACS

Susan Sligh 943 ATG CRP

Rich Stark 031 ATL FOP

Marcia Stewart 654 ATL RES

David Stratchko 731 ATG MKT

Lora Thomas 127 SLC ACS

Raquel Torres 125 MEX ACS

Beth Trebendis 605 ATL IFS

Janet Whiting 654 SLC RES

Marsha Wilson 125 DAB ACS

Cissy Witt 125 PNS ACS

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Former Honorees (Active or Inactive; 1997-2005)

First Name Last Name Current Dept #

Current Station

Current Business Unit

Roger Abbott 586 ATG ACS Angie Adames 734 PTY SLD Mark Adams 083 ATG AOR Ryan Adams 665 ATG NRM Adkat Adkins 030 SLC FOP John Agresta 611 ATL IFS Sharon Albiez 125 FLL ACS David Allen 125 ATL ACS Mark Allen 118 ATL ACS Rachel Allen 659 ATG RES Jose Alvarenga 777 SCL RES Raul Alvarez 605 ATG IFS Diane Amacher 610 SLC IFS Toshio Amano 611 ATL IFS Robert Ambrose 235 ATG TOP Kelly Ambrosius 654 CVG RES Randy Ames 250 MCO TOP Arun Anand 132 ATL ACS Gary Anderson 125 MSY ACS Jon Anderson 279 ATG TOP Dianne Anderson 125 QNY ACS Lori Anderson 654 LAX RES Norman Andrews 655 SLC RES Myles Apo 120 CVG ACS Mark Applegate 250 TPA TOP Charla Arnold 611 ATL IFS Mario Arnold 648 ATL CGO Pauline Audet 110 SAN ACS Timothy Augustyn 610 JFK IFS Allison Ausband 651 ATG RES Steven Austin 611 ATL IFS David Avery 320 ATG TOP Joan Bailey 794 WAS CMK Wayne Baines 595 ATG TOP Bob Baker 654 DFW RES Kent Bannister 120 ATL ACS Paul Barney 120 SLC ACS Kevin Barry 110 CVG ACS Sue Barth 610 ATL IFS Al Bartlett 611 ATL IFS Maria Bartlett 611 ATL IFS Traci Baxendale 120 SLC ACS Trisha Beals-Marquardt 120 SLC ACS Gary Beck 034 MCO FOP Maurice Benford 222 ATG TOP

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Current Station


Stan Berry 752 ATG SLD David Bertis 125 CVG ACS Karen Biehl 715 CVG CGO Lawrence Biles 385 ATG TOP Pam Billings 619 ATL RES Mary Biscotti 654 YUL RES Lisa Blackmon 947 ATG PER Thomas Bodnar 120 MCO ACS Helene Boehringer 125 ELP ACS Kim Borland 654 DFW RES Jamie Bosworth 031 ATL FOP Clint Bowling 031 ATL FOP Cora Bowling 657 CVG RES Corinne Bowman 125 BDL ACS Danny Boyd 120 ATL ACS Brian Breese 477 SLC TOP Roger Brenner 125 RDU ACS Jeannie Bretschneider 125 CVG ACS Lisa Bridges 610 ATL IFS Kurt Brinkman 120 SLC ACS Curt Brooks 586 ATG ACS Cliff Brown 610 CVG IFS Debbie Brown 981 ATG LEG Candy Bruton 610 ATL IFS Curt Bryant 110 SAV ACS David Burton 019 ATG AOR Suzy Burton 610 SLC IFS Bussman Busse 030 LAX FOP Steve Caisse 022 ATG AOR Steven Campbell 250 CVG TOP Kevin Carbone 125 CVG ACS Bob Carter 110 STL ACS Jose Carvalho 125 PHL ACS Sandy Catanzaro 610 CVG IFS Donna Catrone 110 ATL ACS Damir Cetl 807 LAX CGO Keith Chabot 215 ATG FOP Kendal Chapman 733 ATG RES Janellen Chartier 611 ATL IFS Trencina Christie 125 NAS ACS Cynthia Clark 654 ATL RES Rick Clark 252 ATL TOP Mark Clarke 610 ATL IFS Jim Close 610 CVG IFS Steve Cody 222 ATG TOP Donna Cole 610 ATL IFS Lee Ann Collins 752 ATG SLD Luis Colon 120 SJU ACS Mary Cook 608 ATG IFS

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Current Station


Debbie Cooper 575 ATG TOP Ike Copper 120 ATL ACS Tracy Coram 605 CVG IFS Ed Coss 652 ATL RES Alexander Cover 610 MCO IFS Todd Cox 108 ATG ACS Joel Craft 087 ATG FOP Jay Cravens Iii 607 ATG IFS Barry Crawford 665 ATG NRM Christiann Cronic 610 CVG IFS Patty Delaney 125 CVG ACS Mary Carmen Delapuente 728 MEX SLD Sue Delmotte 610 MCO IFS Elaine Demesme 605 ATL IFS Steven Desrosiers 061 ATG FOP Jennifer Diaz 235 ATG TOP Vivia Diggs 611 ATL IFS Sam Dimsdale 610 SLC IFS Leaann Ditommaso 125 SLC ACS Sheila Dixon 611 ATL IFS Cathy Donaldson 610 ATL IFS Maria Donofrio 654 YUL RES Rob Dorman 250 TPA TOP Dan Dorr 265 ATG TOP Kathy Doughty 611 ATL IFS Bob Doyle 030 ATL FOP David Doyle 486 ATG TOP Deborah Drab 610 MCO IFS Cindy Dubois 654 SLC RES Sammy Duke 624 ATG FOP John Dunbar 654 SLC RES Fred Dunn 311 ATG TOP Tom Dunphy 125 GSP ACS Linda Dunwoody 654 ATL RES Jill Dwyer 610 ATL IFS Susan Earp 655 HSV RES Gary Ehmke 610 MCO IFS Richard Eisgruber 969 ATG OPR Ginny Elliott 110 LGA ACS Jeffrey Ellis 587 MCO ACS Cathy Ellis 610 MCO IFS Bill Elrick 287 ATG TOP Patti English 885 ATG SAF Terri English 219 ATG PER Kirk Enoch 125 MLB ACS Nelson Erazo 120 ATL ACS Sue Eriksen 655 TPA RES Kay Espenlaub 610 ATL IFS Joseph Falkenbach 351 ATG TOP

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Current Station


Joe Farmer 125 CMH ACS Cindy Farr 610 ATL IFS Peter Faulkingham 118 CVG ACS Linda Fawver 127 ATL ACS John Federico 120 BOS ACS Phyl Feiner 611 ATL IFS Carlos Fernandez 030 ATL FOP Suellan Field-Moore 611 ATL IFS Don Filer 943 ATG PER Deborah Finch 125 SAN ACS Maria Folch-Martinez 125 BCN ACS Gary Fontenot 283 ATG TOP Victor Forestier 605 ATL IFS Fran Fox 763 ATG CGO Chris Frederick 030 ATL FOP Dwayne Frederick 290 ATG TOP Toni Freed 610 ATL IFS Mark Freeman 610 SLC IFS Mandy Fritzer 611 ATL IFS Joan Fujii 008 ATG AOR Mark Gaddis 115 ATG ACS Sharron Galasso 125 OKC ACS Antonio Gallardy 120 MCO ACS Elena Galluzzi 125 FLL ACS Kirk Gantert 578 ATG TOP Rose Garcia 695 ATL PER David Garrison 334 ATG TOP Jim Gaudet 022 ATG AOR Wendy Gault 108 ATG ACS Matt Geddie 186 ATG FOP Barbara Gengler 125 JFK ACS Linda Giljam 610 FLL IFS Mark Ginn 509 ATG TOP Judith Giroux 653 ATL RES Fran Godwin 610 ATL IFS Jane Goforth 611 ATL IFS Javier Gomez 125 DCA ACS Ken Gomez 605 LAX IFS Wayne Gomez 587 MCO ACS Liz Gonzalez De Bello 110 CCS ACS Nancy Goodhue 610 JFK IFS Lois Goral 127 BOS ACS Jill Gosling 125 LGW ACS Anne Gould 610 JFK IFS Cindy Graham 125 SEA ACS Jim Graham 026 ATG FOP Linda Grant 128 JFK ACS Joe Gratzer 026 ATG FOP Kirk Green 120 ATL ACS

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Current Station


Gina Gribbens 606 ATG IFS Dale Grimes 611 ATL IFS John Grogan 127 ATL ACS Conny Grote 110 FRA ACS Joseph Grubbs 231 ATG TOP Laura Gullotti 741 ATG SLD William Guzman 611 ATL IFS Eric Hagedorn 656 DFW RES Tim Hagfors 030 CVG FOP Belinda Hall 115 ATG ACS Don Halverson 250 ATL TOP Mike Haney 352 ATG TOP Mark Harrison 409 ATG TOP Fred Hart 610 ATL IFS Dan Hartwig 250 ORD TOP Karen Harvey 125 RIC ACS Diane Haschle 654 ATL RES Susan Hassett 125 HSV ACS Kendra Heck 610 EWR IFS Ronnie Hellard 125 CLT ACS Curt Helling 031 ATL FOP Steven Hemmer 610 CVG IFS Samuel Henderson 265 ATG TOP Liliane Hennessey 654 YUL RES Jose Henriques 110 GRU ACS Gregory Henry 654 ATL RES Florentino Hernandez 654 DFW RES Larry Hernandez 605 ATL IFS Bob Herrmann 120 ATL ACS Patti Hickey 610 ATL IFS Candi Higginbotham 611 ATL IFS Betty Jo Hill 665 ATG NRM Steve Hill 062 ATL FOP Denny Hoeben 120 CVG ACS Stacy Holloway 127 ORD ACS Chuck Holmes 611 ATL IFS Norbert Holowat 250 LGA TOP Brett Holter 610 SLC IFS Robert Hopkins 125 DFW ACS Cydney Horne 610 CVG IFS Ron Howard 008 ATG AOR David Howington 109 ATG ACS Paul Huber 208 ATG TOP Sharon Huff 611 ATL IFS Norma Huger 605 ATL IFS Scott Hunt 605 LAX IFS Hollie Hutchins 120 PDX ACS Gary Hutchinson 610 BOS IFS Jim Hylton 575 ATG TOP

27


Current Station


Donna Iacoviello 118 BOS ACS Martha Impens 061 ATG FOP Eser Ingle 125 TPA ACS Linda Irvine 110 DEN ACS Nancy Irvine 125 TPA ACS Christy Irving 125 PDX ACS Edward Irwin 125 BOS ACS Cody Ives 483 ATG TOP Maren Jackson 032 ATG FOP Christophe James 279 ATG TOP Dave Jardon 030 CVG FOP Jaime Jewell 794 ATG CMK Barbara Johnson 655 ATL RES David Johnson 605 ATL IFS Keyra Johnson 978 ATG EXE Julia Jones 654 ATL RES Lewis Joyner 287 ATG TOP Susan Judson 655 ATL RES Khalid Kadoora 120 ATL ACS Nobushige Kai 110 NRT ACS Larry Karp 030 LAX FOP Gary Kaufman 110 BNA ACS Patrick Kavanagh 030 LGA FOP Susan Kearby 608 MCO IFS Judy Kee 120 FLL ACS Alan Keess 110 YUL ACS Capri Kelley 611 ATL IFS Daniel Kells 250 PHX TOP Karyl Kennedy 610 ATL IFS Kristine Kerber 460 ATG TOP Lori Keuffel 654 SLC RES Tabitha Key 647 ATL CGO Galina Kharcheva 125 SVO ACS Peter Kicovich 526 ATG TOP Alyssa Kiner 120 TPA ACS Jane Kline 610 ATL IFS Danette Knox 610 ATL IFS Jack Kobeda 611 ATL IFS Irina Koeppen 790 FRA CMK Andrew Kugali 125 CVG ACS P. Kurian 610 SLC IFS Rey Lado 611 ATL IFS Joel Laforce 610 LGA IFS Sarah Lander 125 BOS ACS David Lang 610 MCO IFS Thom Lang 877 ATG SCM Kelly Lang-Meyer 260 ATG TOP Brian Laplante 605 BOS IFS Roy Larkins 120 MCO ACS

28


Current Station


Karen Lasita 654 CVG RES Lynn Lastrapes 610 ATL IFS Elizabeth Layton 605 ATL IFS Sharon Le Bow 125 SAT ACS Allison Le Jeune 610 JFK IFS Lavern Lee 610 LAX IFS Linda Lee 989 ATG CSM Josh Levy 289 ATG TOP Debora Liechty 654 CVG RES Vanessa Lincoln 125 MEM ACS Daniel Linginfelter 250 ATL TOP Vera Linnik 610 JFK IFS Wee Wah Liu 611 ATL IFS Brian Loewecke 032 ATG FOP David Lopez 250 SLC TOP Jerry Lopinto 477 LGA TOP Walter Lorio 610 JFK IFS Cindy Love Love 125 TPA ACS Michael Luciano 110 SJU ACS Hector Lunas 263 ATG TOP Patrick Lyons 125 CVG ACS Suzanne Macdonald 611 ATL IFS Leslie Maddry 654 AGS RES John Magnowski 250 JFK TOP Dan Mandrow 610 SLC IFS Mark Manhan 815 ATG FIN Bill Manion 022 ATG AOR Douglas Mann 225 ATG TOP Suzy Manzo 610 MCO IFS Norman Mapson 028 ATG FOP Ani Martinez 125 FLL ACS Harry Martinez 110 ATL ACS Carsie Mason 653 ATL RES Mike Massey 515 ATG TOP Susan Massey 610 ATL IFS George Matsuoka 807 SLC CGO Andrea Maurer 799 ATG CMK Kevin McCarthy 110 JFK ACS Brian McConnell 120 ATL ACS Pat McCormick 031 ATL FOP Mari McCoy 763 ATG CGO Dawn McGee 611 ATL IFS Jody McGhee 654 LAX RES Bob Meehan 605 BOS IFS Jonathan Mejica 206 ATL TOP Teri Mellott 610 SLC IFS Jeff Melton 120 CVG ACS Stony Merritt 412 ATG TOP Jodie Miceli 125 PHX ACS

29


Current Station


Fredi Miller 655 TPA RES Sandy Millet 125 CDG ACS James Mills 125 SEA ACS Kathryn Mitchell 110 BHM ACS Takayuki Mizuno 610 JFK IFS Arlene Mones 125 PNS ACS Pamela Morgan 125 LAX ACS Rita Morgan 654 ATL RES Brad Morris 125 SLC ACS Delores Morrow 605 ATL IFS Connie Mousel 610 MCO IFS Ivelyn Moye 610 ATL IFS Carol Munford 125 TUS ACS Kristin Murray 125 MKE ACS Jane Nadeau 061 ATG FOP Gerhard Nagel 120 JFK ACS Alan Nakao 019 ATG AOR Charlie Nelson 125 LGA ACS Larry Newbold 655 SLC RES Elizabeth Nicodemus 125 ORF ACS Jacques Noel 610 MCO IFS Sergij-Dominik Novak 605 ATL IFS Kathy O Brien 125 BOS ACS Dianne Ochs 654 MIA RES Sue O'Connell 110 CVG ACS Linda Odom 610 ATL IFS Bob Odonnell 125 ATL ACS Dudley Ogata 610 LAX IFS Robert O'Keefe 125 ABQ ACS Connie Onan 610 CVG IFS Carol Oswalt 899 ATG FIN Carrie Owens 127 MCO ACS Bill Palmer 022 ATG AOR Kirma Pantuso 125 SLC ACS Judy Panzarella 610 ATG IFS Gretchen Parrish 605 MCO IFS Evan Parsons 040 LON SAF Nancy Patterson 610 ATL IFS Bob Patterson 125 PDX ACS Janet Payne 605 ATL IFS Kerry Perez 125 QNY ACS Oscar Perez 250 LAS TOP Bill Perkins 477 PHX TOP Greg Peters 509 ATG TOP Therese Peterson 127 SFO ACS Mary Pindro-Martin 650 ATG RES Kevin Pinto 799 ATG CMK Jeff Plum 125 GSO ACS

30


Current Station


Donna Plummer 610 ATL IFS Clark Polk 220 ATG TOP Beth Poole 026 ATG FOP Bonnie Porter 611 ATL IFS Susan Powell 610 ATL IFS Ellen Prator 980 ATG CSM Rose-Marie Quaglieri 654 YUL RES Larry Quartuccio 120 CVG ACS Alice Ramsey 610 ATL IFS Eric Rappoport 106 JFK ACS Bill Ray 106 CVG ACS Liz Reardon 611 ATL IFS Donald Reeves 140 ATL ACS Rick Reitz 125 FLL ACS Buddy Rice 109 ATG ACS Janice Riggs 610 ATL IFS Patricia Ringness 610 ATL IFS Nilsa Rios 110 MIA ACS Cynthia Rives 125 MCI ACS Barbara Roberson-Calhoun 610 ATL IFS Jean Robie 610 MCO IFS Chauncey Robinson 125 LAX ACS Lance Robinson 610 BOS IFS Martha Rodgers 655 DFW RES David Rogers 899 ATG FIN Steve Rogers 252 ATL TOP Lenna Rose 611 ATL IFS Lynda Ross 610 SLC IFS Angela Rucker 238 ATG TOP Bass Sakkab 125 SAN ACS Silvia Salvadore-Tulk 125 YUL ACS Mark Sanders 587 ATG ACS Joseph Savy 477 BOS TOP Patsy Sawyer 127 ATL ACS Jeannie Sayama 062 SLC FOP George Sayles 120 MSY ACS Ronald Schaer 661 ATG NWP Jan Schalla 127 SLC ACS Denise Schoenfelder 110 LAX ACS Chuck Schramek 027 ATG FOP Senia Schuett 610 CVG IFS Randy Schultz 120 CVG ACS Carmenlita Scott 110 ATL ACS Norma Scott 125 MSP ACS Katie Scoville 733 ATG RES Mary Searby 610 SLC IFS Terry Seiler 943 ATG PER Gus Seminario 610 JFK IFS Anne Serina 610 CVG IFS

31


Current Station


Sally Sharman 610 ATL IFS Liz Sharp 610 ATL IFS Mary Frances Shine 611 ATL IFS Kurt Shular 026 ATG FOP Dustin Sieber 978 DFW EXE Darol Simeone 125 CLE ACS Michelle Simpson 656 SLC RES Leroy Sims 120 ATL ACS Billy Slaughter 610 LGA IFS Perry Sloan 654 SLC RES Betty Smiley 125 ATL ACS Lonnie Smith 610 ATL IFS Paul Smith 187 ATG FOP William Smith 486 ATG TOP Stuart Smith 610 ATG IFS Tricia Soulimiotis 109 ATG ACS Damian Spata 654 CVG RES Ken Speir 030 ATL FOP Tree Spell 188 ATG FOP Cheryl Starr 125 ATL ACS Erik Stauffer 654 CVG RES Mark Stell 610 SLC IFS David Stephenson 110 ATL ACS Rozita Sterling 654 DFW RES Ed Sternstein 031 ATL FOP Scott Stieb 289 ATG TOP Bridget Stoll 610 LAX IFS Robin Stone 652 ATL RES Martin Story 334 ATG TOP Ann Sumner 127 ATL ACS Joseph Sumner 032 ATG FOP Charles Swanson 610 ATL IFS Doug Swenson 120 ATL ACS Doug Tait 208 ATG TOP Christopher Tanzosch 918 ATG SCM Cheryl Taylor 906 ATG PER Clyde Terry 472 ATG TOP Shelly Thiry 289 ATG TOP Wayde Thomas 611 ATL IFS Gary Thompson 602 ATG IFS Robin Thumann 823 ATG FIN Betty Thurman 610 MCO IFS Linda Tichy 610 SLC IFS Tomi Tomita 125 NRT ACS Ruben Torres 265 ATG TOP Helene Tsigou 125 YUL ACS Calvin Tsuruda 807 HNL CGO John Tucker 654 DFW RES Donna Turk 610 ATL IFS

32


Current Station


Mike Turner 921 ATG SCM John Umphlett 483 ATG TOP Veronica Valleau 610 NYC IFS Maureen Vallo 790 ATG CMK Jewel Van Valin 610 LAX IFS Edgar Vazquez 120 SJU ACS David Vecchi 030 LAX FOP Dana Vislosky 610 CVG IFS Henry Vogel 118 CVG ACS Terry Waldrop 460 ATG TOP Ronald Walk 611 ATL IFS Wes Walker 030 ATL FOP Craig Wallace 610 ATL IFS Leslie Watson 611 ATL IFS Annmarie Weber 110 JAX ACS Vallory Welday 611 ATL IFS Janet Westbrook 605 ATL IFS Gary Westfall 250 CVG TOP Graham Weyers 125 JNB ACS Kim Whalen 610 ATL IFS Winston Whitlock 622 ATG FOP Gerald Whittington 665 ATG NRM Ron Wiese 265 ATG TOP Christine Wilhelm 610 CVG IFS Ailsa Williams 610 JFK IFS Alan Williams 019 ATG AOR Rose Williams 125 STL ACS Victor Wilson 120 DFW ACS Tia Wolin 610 JFK IFS Andrea Wood 125 PBI ACS Craig Woodhurst 610 SLC IFS Mychal Wooldridge 661 ATG NWP Steve Woolridge 248 ATG TOP Jeff Wroge 610 MCO IFS Bart Wynn 110 ATL ACS Jim Yost 250 SLC TOP Arlinda Young 654 ATL RES Steve Zak 250 ATL TOP Gunilla Zuffante 611 ATL IFS

33

Sample Nominations

Nomination Date: Employee Id: Nominator Id: Employee Name: Nominator Name: Station/Dept: Manager: Division: MKT

Determination:

HE EXEMPLIFIES ALL OF THE ATTRIBUTES LISTED ABOVE. HE IS CONTINUALLY SEEKING WAYS TO ENHANCE CUSTOMER SERVICE LEVELS IN THE CROWN ROOM WHILE CONTROLLING COSTS. HE IS EVER MINDFUL OF THE CUSTOMER*S NEEDS AND HAS A GENUINE HEART FOR BOTH INTERNAL AND EXTERNAL CUSTOMERS. HE ALSO SERVES ON HABITAT FOR HUMANITY AND WAS VERY INVOLVED IN THE COMPLETION OF A HOME IN DALLAS FOR THIS CAUSE. HE ALSO ENSURED THAT ALL REPRESENTATIVES INTERESTED IN THIS HABITAT FOR HUMANITY PROJECT WERE AWARDED TIME OFF TO PARTICIPATE. HE ALWAYS IS THE FIRST TO VOLUNTEER FOR CHARITABLE PROJECTS AND DOES ENCOURAGE ALL TEAM MEMBERS TO DO THE SAME. HE DOES WORK WITH A TEAM OF DIVERSE BACKGROUNDS AND DOES AN OUTSTANDING JOB BALANCING ALL THE NEEDS. HE IS MINDFUL TO ALWAYS RECOGNIZE AND COMPLIMENT HIS TEAM MEMBERS AND OTHER DEPARTMENTS AS WELL.

Dedication: HE DOES AN OUTSTANDING JOB OF COMMUNICATING WITH HIS TEAM MEMBERS. IN MY 32 YEARS WITH DELTA, I HAVE NEVER HAD A SUPERVISOR WHO TRIES SO HARD TO DISSEMINATE BULLETINS AND INFORMATION TO HIS TEAM. SAFETY AND SECURITY ARE AT THE TOP OF HIS LIST!! HE INSPIRES A HIGH LEVEL OF TEAM ENTHUSIASM BY EXAMPLE. HE IS ALWAYS AVAILABLE TO ASSIST DURING IRREGULAR OPERATIONS AND INSPIRES HIS TEAM TO TRULY BE THE BEST. I HAVE PERSONALLY WITNESSED COMPASSION FOR OUR TEAM MEMBERS DURING TRYING SITUATIONS. I AM PROUD TO NOMINATE HIM FOR CHAIRMAN’S CLUB AND KNOW HE WILL REPRESENT THE TRUE SPIRIT OF THIS MOST PRESTIGOUS AWARD.

34

Nomination Date: Employee Id: Nominator Id: Employee Name: Nominator Name: Station/Dept: Manager: Division: ACS

Determination: His daily above and beyond actions cause us in CVG to recognize everything he does. He is a man dedicated to his job as Duty Manager on A Concourse. Through his knowledge, skills, and creative problem solving techniques he has played a huge role in making the partnership between Delta Air Lines and Atlantic Coast Airline the success that it is. He is always friendly, supportive, approachable, and has a very driven attitude toward success. He developed an attitude for success at a very early age. As a child he struggled with a disability that made it almost impossible for him to complete school. However, with high dreams of success he never gave up. He completed school with the courage and perseverance that has made him what he is today. It is a great comfort to all to know in the middle of chaos you have a manager who not only stays with you until the wee hours of the morning but one who never loses his smile. This smile is the glue that holds the A Concourse together.

Dedication: He is such an active part of our work team. He is always loyal to his teams ideas. When he takes on a job it is not done until it is perfect. He is always on the look out for ideas to improve our work environment not only for our customers but to everyone involved. Bob is the Duty Manager who is not afraid to accept challenges, and with his "Whatever it takes philosophy" he handles all problems with what seems like ease. He is very determined to hold people accountable for their actions. He continually motivates others with his positive attitude. At the end of a very challenging evening he does not stop until he knows everyone of his employees is safely in their cars on their way home. He personally takes the extra twenty minutes to drive his agents to the parking lot. This is not in his job description it is just one of the many duties he does to support his team. Since ACA began operating in CVG has been the primary point of contact.

35 Nomination Date: Employee Id: Nominator Id: Employee Name: Nominator Name: Station/Dept: Manager: Division: TOP

Determination: He is currently the Maintenance Manager for Line Maintenance. His staff includes 31 AMT's and 6 Lead AMT's. With this staff, he generated in excess of $2,000,000.00 in in sourcing revenue during the past 5 years. He accomplished this by "selling" Delta. The success of Delta is a priority in his life and most of all he has fun making Delta a success. The community appreciates his contributions as a member of the advisory staff for Lewis University. As a member of this staff, he promotes the aviation industry and has done so for numerous years.

Dedication: He has completed over 40 years of service. He has not missed a day of work for the past 23 years. His staff observes his dedication on a daily basis. This is the number 1 contributor to his success. His people have nothing but praise and admiration for him. He has been a member of CIRP for a number of years and participates in regular training sessions and meetings. He is an active listener and will gladly go the extra mile for the customer or employee.

36 Nomination Date: Employee Id: Nominator Id: Employee Name: Nominator Name: Station/Dept: Manager: Division: IFS

Determination: I would like to nominate her to the Chairman’s Club because she possesses all traits associated with excellence. I have worked with her for six years and she has always maintained a climate of professionalism and understanding. Not only does she support her colleagues but she promotes a climate of motivation and encouragement to all flight attendants in the New York base. She shows a sincere interest in employees and lends support and guidance to help them through difficult situations. She has worked for Delta for twenty-six years and possesses a great deal of experience of the departments she has worked. She understands Delta's business case and motivates others to work efficiently and professionally. Over the years I have watched her work tirelessly and I have seen the wonderful example she is to all who come in contact with her. She is truly an asset to Delta Air Lines and I am honored to work with her!

Dedication: She is knowledgeable of policy and procedure and works to sustain a very high achievement level. She produces measurable results and continuously seeks a high degree of professionalism. She encourages individual growth and development of employees. She works well with other departments and promotes cross-utilization for a more streamlined approach to customer service.

37 Nomination Date: Employee Id: Nominator Id: Employee Name: Nominator Name: Station/Dept: Manager: Division: CRP

Determination: He is one of the hardest working employee's and the most organized. Because he is so organized, his customer service is second to none. Whatever it is you need or ask for, he has it in a folder or e mails it to within the half hour. He gets a lot of walk in traffic, and of course they want it yesterday. He deals with request for corporate identity and the Delta brand. For many months, when the previous employee left with a package, he stepped up to the plate and took on the daunting task of all corporate, communicative and outside request for the Delta brand. This is no small task. The brand hierarchy consist of all different variations of the Delta logo. This in itself is a full time job. In addition, to his graphic work, he is always willing to help in video. He was instrumental in helping us create video graphics for the high profile exercise with Norad. Dedication:

He will do anything and everything to meet a customer's deadline and expectations, even when the client's expectations are not realistic. Time after time, I will see client's show up at the last minute for a presentation for tomorrow with little information or idea on what is necessary to get it done. Time and time, again he will pull a rabbit out of his hat to meet the customer's deadline. You can tell he enjoys his job, and doing the impossible with the unrealistic. He is not afraid to take on the big assignments when most other people would run and hide. He is extremely creative and it shows in his enthusiasm and his commitment to do his best for his client's no matter what. Many of his client's think graphics are like the movies, you just look and it's there. They have no idea how many hours and layers going in to creating a single graphic. He is a unsung resource and he has been instrumental at making Delta look it's very best both internally and externally.

38

2007 Chairman’s Club Selection Committee Members

BUSINESS UNIT: ___________ CHAIRPERSON: _____________________________

NAME EMPLOYEE NUMBER JOB TITLE DEPT/STN

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

Please complete and fax to: (404) 773-0741 or send via company mail: Employee Recognition, Dept 901, ATG

NO LATER THAN August 17, 2007

39

2007 Chairman’s Club Selection Committee CONFIDENTIALITY AGREEMENT

In your role as a member of the selection committee, you will have access to non-public information regarding Chairman’s Club nominees. Information obtained about Chairman’s Club nominees by selection committee members is considered strictly confidential. Selection committee members are not permitted to disclose this information outside the scope of the selection process without the expressed approval of the committee chairperson. I have read and fully understand the confidentiality agreement and agree to comply with the rules stated herein.

First Name: ________________________________________________

Last Name: ________________________________________________

Signed: ___________________________________________________

Date: ___________________ Business Unit: ____________________

Dept: _____________ Station: _________________

Please complete and fax to: (404) 773-0741 or send via company mail:

Employee Recognition, Dept 901, ATG A copy for EACH member of the committee

NO LATER THAN August 17, 2007

40

Chairman’s Club Nominee Interview Form Nominee’s Name: ________________________________________________________ Nominee’s Employee #: ____________________ Person being interviewed: __________________________ Phone #: _______________ NOTE: Three interviews MUST be conducted on each nominee. Customer* Peer Manager

*customer is described as any individual (internal or external) that has been serviced by the nominee DETERMINATION Please give an example of how this nominee: • Looks for ways to reduce cost • Improves customer service • Values the contributions of people from diverse backgrounds • Enhances our customers’ travel experience • Enhances the lives of others in the community

41 Chairman’s Club Nominee Interview Form (continued)

Nominee’s Name: ________________________________________________________ Nominee’s Employee #: ____________________ DEDICATION Please give an example of how this nominee: • Maintains highest levels of safety and security • Makes customer requirements/expectations a priority • Embraces change • Maintains high level of team enthusiasm and commitment • Demonstrates compassion for people

42

Rating Sheet (Option 1)

Determination Dedication

Name Emp.#

Looks

for

way

s to

red

uce

cost

Impro

ve C

ust

om

er S

ervi

ce

Rec

ogniz

e &

val

ue

contr

ibutions

of

ppl fr

om

div

erse

bac

kgro

und

See

k to

enhan

ce o

ur

cust

om

ers'

tra

vel ex

per

ience

Enhan

ce t

he

lives

of

oth

ers

in t

he

com

munity

TO

TA

L

Hig

hes

t le

vel of

safe

ty &

sec

urity

Mak

e cu

stom

er r

equirem

ents

& e

xpec

tations

a priori

ty

Em

bra

ce c

hange

and s

ee it

as a

n o

pport

unity

for

gro

wth

Mai

nta

in a

hig

h lev

el o

f te

am e

nth

usi

asm

& c

om

mitm

ent

Em

bra

ce o

pport

unitie

s to

dem

onst

rate

com

pas

sion f

or

peo

ple

T

OTA

L

TO

TA

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1 EXAMPLE 123456789 10 10 10 10 10 50 5 8 9 10 10 42 92 2 3 4 5

43

Rating Sheet (Option 2)

CATEGORY

Minimum Criterion (Score: 1)

1 2 3 4 5 6 7 Maximum Criterion (Score: 7)

Job Expectations Within Scope of job expectation Significantly outside scope of job expectation

Consistency of Performance Low High Level of Effort Low High Customer Impact Modest impact on customer High impact on customer Company Impact Modest impact on company High impact on company Score Σ of column

2

4 5

12

TOTAL NOMINATION SCORE: (Σ of row)

23

IMPORTANT: If NO is checked for either control category then the employee should not be considered for an interview.

Control Categories

Minimum Criterion YES

YES NO

Performance Standing

Is the performer in good standing?

Reliability Does the performer meet reliability expectations?

Suggested Scale = 35 possible points Low: up to 15 Med: 16 - 23 High: 24 - 35

Qualifies for an INTERVIEW

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