challenges and benefits of web 2.0 - an sme view

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The Challenges and Benefits of Participating in Web 2.0 - an SME view.

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On 29 November 2012, 18 months into my social media journey I presented this to Constructing Excellence Oxford. This is my take on the Provelio journey into Social Media to date, what's gone well and what we can do better.

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Page 1: Challenges and Benefits of Web 2.0 - An SME View

The Challenges and Benefits of Participating in Web 2.0

- an SME view.

Page 2: Challenges and Benefits of Web 2.0 - An SME View

Adam Evans, Associate, Provelio

Introduction

Page 3: Challenges and Benefits of Web 2.0 - An SME View

Who are Provelio?

Page 4: Challenges and Benefits of Web 2.0 - An SME View

Who are Provelio?

• Management Consultants working in Estates and Construction

• 30 Employees,

• 4 Offices,

• £3.5million turnover.

Page 5: Challenges and Benefits of Web 2.0 - An SME View

SM - How did I get started?

Page 6: Challenges and Benefits of Web 2.0 - An SME View

The Original Challenges

Going from I to WE (Provelio)

• Director buy in.

• Objective setting.

• Resourcing.

• Coordinating.

• Rules.

Page 7: Challenges and Benefits of Web 2.0 - An SME View

So what have we done?

Page 8: Challenges and Benefits of Web 2.0 - An SME View

We have Tweeted:

Page 9: Challenges and Benefits of Web 2.0 - An SME View

We have LinkedIn:

Page 10: Challenges and Benefits of Web 2.0 - An SME View

We have LinkedIn:

Page 11: Challenges and Benefits of Web 2.0 - An SME View

We have Slideshare’d:

Page 12: Challenges and Benefits of Web 2.0 - An SME View

What’s worked well:

Twitter for:

• Successes

• Publicising updates to our Knowledge Centre.

• Highlighting and promoting CSR.

• Transforming your network.

Page 13: Challenges and Benefits of Web 2.0 - An SME View

What’s worked well:

LinkedIn for:

• Business / market intelligence, understanding the potential of your network.

• Brand, company, staff and personal profile.

Page 14: Challenges and Benefits of Web 2.0 - An SME View

What’s worked well:

Slideshare for:

• Making the most of existing assets and collateral.

• Continuing the conversation.

• Must do better.

Page 15: Challenges and Benefits of Web 2.0 - An SME View

Must do better:

• Director buy in

– Great support, direct input required.

• Coordinating

– Getting our website Web 2.0 ready.

– Reusing collateral / assets.

Page 16: Challenges and Benefits of Web 2.0 - An SME View

Must do better:

• Resourcing

– Task owners, planning.

– Stop dipping in and out.

• Measuring

– Being more analytical of the benefit.

Still a lot of “Me” and not a great deal of

“We”

Page 17: Challenges and Benefits of Web 2.0 - An SME View

The Future

FROM WEB 2.0 to ENTERPRISE 2.0

• Social Projects

– Collaboration

– Engagement

• Social Organisations

Oscar Berg, (www.thecontenteconomy.com)

Page 18: Challenges and Benefits of Web 2.0 - An SME View

Resources

Getting Started Pauley Creative top 15 construction companies in social media (“How are the

top 15 UK Construction Companies using Social Media in 2011?”) Redcube Marketing:" Developing a social media strategy” McKinsey Quarterly:“The Rise of the Networked Enterprise: Web 2.0 has its

payday” Paul Wilkinson Mobile and Social Media in Construction:

http://www.slideshare.net/EEPaul/mobile-and-social-media-in-construction Mel Starrs, Elemental Blog: http://www.melstarrs.com/elemental/

Social Media Policy IBM: http://www.ibm.com/blogs/zz/en/guidelines.html

Enterprise 2.0 The Democratization of Communication:

http://www.slideshare.net/Unwired/democratization-of-communication-presentation

The Collaboration Pyramid: http://www.thecontenteconomy.com/2012/02/collaboration-pyramid.html

Oscar Berg, (www.thecontenteconomy.com)

Page 19: Challenges and Benefits of Web 2.0 - An SME View

Contact

Adam Evans

http://uk.linkedin.com/pub/adam-evans/1/8b6/769

[email protected]

@aaadamevans