Chamber Professional Development Program

2013

What are your expectations?

How do you define a chamber?

First thing First!

Chamber is a bridge between Government and Business Community

Is this the right answer?

Lets debate!

Chamber is a privately run membership based non-profit company that represents interests of its members. Its key role is to advocate for business friendly policies.

Two Questions?

• What is the role of the chamber or association?

• How does your job fits within the overall objectives of your organization?

Generic Roles of a Chamber/Association• Work proactively to improve the sector's / region’s profitability

and competitiveness (R&D)

• Work effectively to represent the sector's interests at all levels of the legislative regulatory process (Policy Advocacy)

• Supply sound information and advice for members (PR & Communications)

• Promote exports and other market opportunities (Trade facilitation)

• Promote training and education (Training)

• Work to ensure practice of principals of good governance (Ethics)

Role of Office Bearers

• Develop specific objectives and business plan.• Support and Execute business plan.• Proactively participate in policy advocacy

initiatives.• Promote Chamber’s image

Role of Staff Support and Implementation:

• Operations • Staff and financial management • Strategic planning • Membership development • Program/service development and delivery • Policy recommendations to the MC/EC • Research and Development• Member communication

Examples of successful tasks based on the above that your

chamber or association has done

Key Issues with Business Associations

• Inability to run chamber as a Business• Lack of Vision, Mission, Objectives, Strategic Plan• Poor financial management (budgeting, fund raising, expense

projection)• Poor networking (no membership drive)• Lack of staff capacity (inability to attract and retain quality

staff)• Inability to attract member attention / support• Inability to attract donor funds• No will to excel• Unethical practices • Founder’s syndrome

VisionemiaVisionemia

Egolio

Blamearia

Jealousitis

You catch them too!

Confidemia

Indecitis

CanSir

Angeritis

Leadership

Key Departments

• Membership

• Public Relations

• Research

Membership

• Why members subscribe?

• They need services

Why Focus on Members?

• A member voluntarily invests money by payment of dues on a regular basis in exchange for a perceived value from the chamber.

• Members are the first element of an organizational structure.

• Members are both owners and customers.

What Services does your organization offer to

members?

Chamber Services • Networking opportunities• Advocacy • Member to Member Discount Program • Learning opportunities • Community development through effective CSR • Trade leads • Referral services • Employment exchange• Subsidized consultancy services • Promotion and advertising

Are we offering services based on our member

requirement?

Member Satisfaction Survey

Member Satisfaction Survey Provide feedback opportunity for all of your

members Customized to fit your specific business objectives Details and ranks causes of dissatisfaction Benchmarks members satisfaction Identifies organizations strengths and weaknesses Provides management with information to make

timely and critical improvements Reveals the keys to converting merely satisfied

members into your biggest fans

Research & Development

You tell us please!

• What is your understanding of R & D?

• What role it plays in Business Associations?

• Which research (i.e. Primary or Secondary) method is appropriate for BAs?

Key Functions of R&D

• Keep leadership informed :– about policy, economic, legislative and political

development – Impact of these developments on business

• Produce Material:– that is useful for their members• Sectoral Reports• Economic Reports• Business development guides

Public Relations

What is the role of PR department?

To communicate chamber’s position to its target audience

effectively

Process:• Define communication objectives

– What and why• Identify target audience

– Who and why• Prepare A key message

– What needs to be communicated• Prepare communication strategy

– How and when• Impact assessment

– Changes or otherwise• Re-strategize

– What are other options

Who many business associations are there in Pakistan?

One reason for non-effectiveness

ORG

President Office

Secretariat

Membership

Finance

R&D

HR and Admin

Technology

Media Publication & Library Department

Working Together means!

• Video

Creative Thinking!

Scenario

A team has been formed at the chamber to do three things:

1. Increase membership (20% new members)2. Add a member services3. Increase chamber’s revenues

You are part of the team. Prepare a bulleted report

Conclusion of Day 1 Sessions

•Which rules will you break • To change what• To change HOW

Define a leader?

Key Leadership Traits

• Vision• Creativity• Knowledge• Ethics• Integrity• Communication• Assertiveness• Fairness• Decisiveness

Leadership – What does it mean?

Leadership, is the ability to motivate a group of people towards common objectives

Leaders ask right questions at the right time to the right people

“There is no such thing as a perfect leader, either in the past or present, in China or elsewhere. If there is one, he is only pretending, like a pig inverting spring onions into his nose in an effort to look like an elephant.” —Liu Shao-Chi — Which means we must consistently strive to improve ourselves”.

What is your daily routine?

At work and at home

Key Thing that Great Leaders do!

Build Great Institutions Create Great TeamsMake things happen

Success Re-Defined

How do you define success?

Path to Succe

ss

passion

work

focus

push

ideas

implementation

Serve

Persistence

But its n

ot a one way str

eet

Single Biggest Success Factor

You

Your Biggest Challenge is…

You Need 3 Key Skills

Ability to Innovate (or create)

Ability to Implement your Ideas Ability to Outreach

Is your idea big enough

is your idea not only unique but remarkable

Is you outreach strategy cool enough

Find out fast if an idea would work

There are More Choices – Less Time!

Choices

Time

Can you hit this point again and again

Be Creative!

Creativity is not about Creating Something new, its about giving a new experience

Richard Branson

Six Lessons from Steve Jobs

Changing you mind is truly a sign of intelligence

Experts are generally clueless

Value is not equal to Price

Design Counts

A-players hire A+ Players

Jump to the next curve

Your Ideas will Work if…. You enlighten yourself like this bulb!

Work

Focus

PushTalkListen

Improve

Ask

Persist

Find Time to Create Success for yourself – Only

you can do it, other will only talk!

What is your dream job?where do you aim to be in the next

two years

Major Issues in Searching your Dream Job

Write a Letter

A common working individual spends approximately a third of his life

working at jobs and most of us get stuck at certain level, and breaking that level to move further seems

impossible?

Are you are stuck in your career ladder

You might be suffering from Career Stagnation Syndrome (CSS)

Lets do diagnosis before we start treatment

Did you ever Ask yourselfDid you ever Ask yourself

“Why am I stuck at career ladder? Am I unlucky hence cant progress ? “Why am I stuck at career ladder? Am I unlucky hence cant progress ?

Stumbling Blocks Stumbling Blocks

Passive Approach

Passive Approach

Lack of

Opportunities

Lack of

Opportunities

Lack of

knowledgeLack of

knowledge

YOU

Experience & mindsetExperience & mindset

Lack of ToolsLack of Tools Lost opportinities

Lost opportinities

Lack of Guidance

Lack of Guidance

Ouch!

How Many think they have been unlucky?

Its for YOU if you fall under these categories Its for YOU if you fall

under these categories

Ouch!

Stuck

Ouch!Under the clouds

Ouch!Ouch!

Fears

Ouch!Lethargic

Ouch!

References

Ouch!

Peer Pressure

Ouch!

Time waster

Choosing the Right LuggageChoosing the Right Luggage

Dodge

Bullets Be Bulletproof

You’re going to get hit!The Problem With Dodging BulletsThe Problem With Dodging Bullets

Choice #2 Choice #2

Wear Bulletproof ArmorWear Bulletproof Armor

What do you need to do to reach to the position that you have

written a letter to?

Answer These Questions

1. Who are my potential employers?

2. How do I find job opportunities?

3. Why would someone give me a job?

4. What would I do if I do not get a job?