Champions Workshop

Jam

6/13/2012© Copyright 2012. All rights reserved.

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Drive Breakthrough Execution Every day

Jam is an online collaboration environment that improves employee productivity and accelerates business execution in the enterprise.

Rich Profiles

Team Workspaces

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Agenda

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Agenda

• Benefits• Demo• Types of Collaboration Groups• Additional Features & Functions• Homework

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Benefits

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Enterprise Collaboration Benefits

• Increase Visibility• Locate People & Information Quickly• Drive Higher Employee Engagement

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Benefits — Increased Visibility

• Increase information sharing

• Improve communication

• Searchable & transparent

• Break down silos

• Reduce redundancy

• Better cross pollination of ideas

• Improve efficiency

• Higher quality decision making

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Benefits — Locate People & Information Quickly

• Improve response time• Knowledge retention• Increase productivity• Increase customer satisfaction• Foster innovation

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Benefits — Drive Higher Employee Engagement

• Employees engage in dialogue and exchange ideas

• Enhanced outreach to new employees• Bridge generational gaps• Reinforces company culture• Inclusive• Workplace modernity

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Demo

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Groups

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What is a Group?

• A group in Jam is a shared workspace centered around a specific purpose.

• Collaboration is shared from a one to many or many to many point of view

• Groups are where social documents, wikis, blogs, discussions, videos and other tools can be shared, edited and viewed.

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Types of Groups

•Teams•Projects•Communities of Practice

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Groups- teams

Team is a grouping whose common interest is the TEAM they belong to.• Stable membership and content• Focused on team spaces• Primarily use group as medium for

communication

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Groups- teams

EXAMPLES• Company-wide— Employee Communications,

Newsletters, CEO Blogs, Sales Win Announcements

• Department Information — visible to the rest of the company. Information about what the department does, how to contact

• Department Teams — work area for teams, meeting notes, action items

• Country / Regions / Office Locations• Tiger/SWAT Teams — cross functional teams

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Groups- Projects

A group whose common interest is the PROJECT they are working on. They are often cross functional team members.• Changing membership or content

(project)• Focused on work specifications• Primarily use group as a medium for

storing documentation

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Groups- Projects

EXAMPLES• Everyday projects -meeting notes, action items, issues lists,

discussions for next weeks agenda topics • Example: Marketing — coordinating attendance at a technology

conference

• Large projects using Project Management System – • Example: Project Stakeholders Updates including issues logs, change

logs, change requests and performance reports

• Ad-hoc groups coming together to support structured business applications (CRM, Financials, Billing, ERP), where there is an issue• Example: Revenue recognition issue involving engineering deliverables

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Groups- Communities of Practice

A group sharing a COMMON INTEREST around a community of practice- they may have a common use i.e. software or expertise that they share knowledge around.•Stable content ALTHOUGH membership is evolving•Focus is on creating a “bulletin board” or “meeting space” to circulate ideas•Primarily use group as a medium for sharing & learning

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Groups- Communities of Practice

EXAMPLES•Career Development — First Time Managers, Mentoring Programs, Presentation Skills•Certifications / Experts — PMI/PMP, Six Sigma, CISSP, Ethical Hackers, Scrum, PCI•Culture — Company Events, Wellness Programs, Company Sports, Recommended Lunch Spots•Best Practices — SAP Experts, Crisis Management•Peer to Peer Support — Home Office Employees, Adobe Tips & Tricks, Road Warriors, Jam Tips and Techniques

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Auto-GroupsIf you want membership to a group to be automatic– for example for all your new employees to be included in an On-boarding group– then you can create an AutoGroup.

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AutoGroups

Automatic criteria include

• Hire date

• Country

• Department

• Division

• Has direct report

• Job Code

• Location

• All Employees

Please work with your Jam administrator to set up these types of groups

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Tools & Features

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Direct Messaging

Direct message (@user) as well as send to all

group members (@@notify)

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Target important messages with Direct Messaging

@user – sends a direct message to @user Feed

– Most users have configured their account to receive an email for direct messages

@@notify in a group – sends a direct message to all members of the group

@@notify on your home/profile wall – sends a direct message to all of your followers

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When to use a Wiki, blog or discussion”

• Wiki = collaborative space, editable by everyone

• Blog = individual commentary, editable by the author exclusively

• Discussion = Topics to be discussed by the group

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Questions?

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Homework

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Thank you!