change: download employee engagement to upload government 2white+pap… · 21/03/2019 · change:...
TRANSCRIPT
CHANGE: Download Employee Engagement to Upload Government 2.0Produce Empowering Environments for People Statewide
Presenters
Elizabeth Steffensen – Department of Rehabilitation
Shkiba Amri – Governor’s Office of Emergency Services
Aman Thiara – Governor’s Office of Emergency Services
Contributors
Leslie Taylor – Department of Community Services & Development
Ajay Goyal – Department of Water Resources
Facilitators
Mimi Fitzsimon – Franchise Tax Board
Tracy Vaca – Franchise Tax Board
Agenda 2. Opportunity
3.
Incentives
4.
Resources
5.
Planning
6.
Accountability
7.
Metrics
8.
Recognition
1.
Urgency
8 Step Path
Innovation Priority
We must come back to the center in a human-centric approach and
ensure our efforts focus on our constituents’ needs - not just the
processes and procedures to deliver the services needed.
What does it take?
o Engaged Employees
o Innovative Workforce
o Well-Served Constituent
Moonshot – Produce Empowering Environments for People Statewide
Current Reality
Insufficient Engagement
Complacency
Disempowerment
High Turnover
Internal & External Silos
Disconnected Resources
Detachment from Mission
Future Reality
Tools for Career Growth
Employees Love Their Job
Lead from Mission
Sustainability
Excellence in Service; Getting Back to
Center
Public Trust and Recognition
Urgency
State Employees are only “moderately engaged”
Engagement declines over first 20 years
o Highest in Year 1
o Declines in first 4 Years
o Declines further over 5 - 20 Years
National engagement studies also show low engagement
o 13% Actively Disengaged
o 53% Not Engaged
o 34% Engaged
Opportunity
Endless Opportunities
Aligns with New Administration
Progressive Government
o Inclusive
o Human Centric
o Technology
Incentive
Employee Level – Engaged Employees
o Connected to organizations mission
o Increased productivity
o Excellent in Service; Getting Back to Center
Department Level – Innovative Workforce
o Low employee turnover
o Efficient/effective processes & procedures
o Solid Succession Planning
Constituent Level – Fulfilling Needs
o Receiving excellent customer service
o Restored trust in Government
o Increased constituent loyalty
Resources
Engaged Employees Innovative Workforce Well-Served Constituent
Employee Engagement
Program
GovOps, CalHR Available services
Cal-IPGCA Association Cal-IPGCA E-Services
NxtGov HiAP/Gare Walk-In services
Mentoring Program Supervisory Academy Help Desk
Career Development Lean6Sigma Ombudsmen
State Employee
Association
Master Analyst Training Customer Satisfaction
Planning – Creating a Culture of Engagement: What Does it Take?
Executive & Management
• Lead Culture Shift
• Coach Managers
• Utilize & Support Staff Strengths
Employee Driven Engagement
• Personal Responsibility
• Resources
• Connection to Mission, Vision, & Values
CalHR Employee
Engagement Program
?
Networks & Relationships
• Cal-IPGCA & Alumni Association
• NXTGOV
• State Employee Associations
• Mentoring
Career Development
• State Competencies
• Classification Career Mapping
• CA Missions, Visions & Values
• Skill Development
Self-Assessments
• Measuring Engagement
• Best Fit for Mission & Culture
• Strengths Finders
• Needed for Advancement
Tools for Results
• User-Centered Design
• Recommended Reading
• Best Practices• Managing Up, Down, & Sideways
Employee Engagement Dashboard
Planning – How Do We Implement?
Assessment/Development Phase
o Centralize our resources: CalHR
Implementation Phase
o Marketing campaign
Training/Outreach
o Onboarding Programs
o Supervisory Academy
Accountability
Sponsor
o Government Operations Agency (GovOps)
o CalHR
Buy-In /Input
o Departments/Agencies
o Service Employee International Union (SEIU)
o State Employee Associations
Dissemination
o Departments/Agencies
o Service Employee International Union (SEIU)
o State Employee Associations
Metrics
Each department shall utilize theses metrics in a customized fashion to reflect their own goals and strategic plan.
Engaged Employees
Innovative Workforce
Well-Served Constituents
Recognition
Progressive Government recognizes achievements at all levels and promotes success in all areas:
Positive Culture
Innovative environment
Employee Engagement
Decrease turnover and Increased retention
Questions?
Thank you!
Shkiba Amri – Governor’s Office of Emergency Services
Aman Thiara – Governor’s Office of Emergency Services
Elizabeth Steffensen – Department of Rehabilitation