change is big: manage it a piece at a time
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Change is Big: Manage it a Piece at a Time. OCHIN Learning Forum | November 15, 2012. Connie Munson PMP, MBA The Robertson Group LLC [email protected]. Nan Robertson, RPh , Principal The Robertson Group LLC [email protected]. Acknowledgement. - PowerPoint PPT PresentationTRANSCRIPT
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OCHIN Learning Forum | November 15, 2012
Connie Munson PMP, MBAThe Robertson Group [email protected]
Nan Robertson, RPh, PrincipalThe Robertson Group [email protected]
Change is Big:Manage it a Piece at a Time
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Switch by Chip and Dan Heath
with FastCompany
Editions available for purchase or purchase at http://www.heathbrothers.com/switch/
Free edition to the lucky winner at the end of this session so stick around!
Acknowledgement
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Introductions Three surprises about change Video & debrief – “Why change is hard” Participant exercise “Find the bright spot” “Point to the destination” – a case study Video & debrief – “Put feelings first” “Find the feeling” Video & debrief – “Shrink the change” Your “take away” action Switch give away and purchase opportunity
Session Agenda
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1. Change starts by someone acting differently2. Change can only happen if you influence not
only people’s environment, but also their hearts and minds
3. What looks like a people problem is often a situation problem
Three surprises
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Video: “Why change is hard”
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Please provide an example of an experience you had where you presumed a staff member or colleague was being lazy.
What was a “story” you made up and what was real?
Participant Exercise … Your turn!
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Case Study: “Point to the destination”
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Video: “Put feelings first”
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Emotion v. thought See - feel – change Knowledge doesn’t change behavior Self evaluation involves interpretation Identify with the end goal Positive illusion v. reality Hanging on to old habits Create a burning platform of possibility
“Find the feeling”
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Video: “Shrink the change”
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Current successful efforts Solution focus; possibility focus Solving the “not invented here” mentality Tangible signs of a miracle Showing you what needs to be done
differently Positive perspective Sense of identity and power to grow
“Find the bright spot”
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What is your “take away” message that you will put into
action?
What will you do to make it happen?
Contact: Nan Robertson [email protected] Munson [email protected]