change management. 2003 guides new zealand commissioned major research
TRANSCRIPT
Change Management
2003 Guides New Zealand commissioned major research
Guides New Zealand Research
o Declining numbers
o Unfilled positions - retention of leaders
o Public perception
o Evaluation of new programme
Main Issues
Research Findings
o Quality of programme delivery
o Leadership & accountability
o Communications
o Public perception
Expertise we used:
o Not for profit facilitatoro Change management consultant -
ongoingo Communications consultants-
ongoingo Our leaders-ongoing
Leader consultation
o Provided possible solutionso Evaluated proposed changeso Communication channelo Change agents
Quality Leadership
Model
Direction &Support
Development
RecruitmentSelection & Screening
Outcome
Old National Structure New National Structure
National Forum
National BoardChaired by National President
_________________________Governance
Policy
Leadership CommitteeLeadership Manager
Membership CommitteeMembership Manager
Programme CommitteeProgramme Manager
Audit & Finance CommitteeAudit & Finance Manager
Chaired by National President
Chaired by Executive Director
National Forum
National Board
_________________________Governance
Policy
Executive Director
Management AdvisoryCommittee_________________________
OperationalDelivery
Task Forces as required
Leader Support Manager[ + key volunteer]
Communications Manager[ + key volunteer]
Programme Managerk[ + key volunteer]
Audit & Finance Manager
Audit & FinanceCommittee
Chaired by National President
Implementation
o New organisational structure - Zones
o Paid/professional supporto Fewer permanent committeeso Project oriented task forces
New management/corporate practices
Implementation
o Leader screening, orientation and “apprenticeship”
o Effective reviews and development plan
o Learning and development tailored to leaders’ needs
Corporate processes
Implementation
o Direct communication relevant to role/ area
o Up to date informationo Regular communication of
organisational goals and objectives
Corporate processes - Communication
Measurement
o Exit surveys- leader satisfactiono Email surveyso Leader statisticso Revisit researcho Openness to new ideas and
willingness to accept change