change management breakdown
DESCRIPTION
Breaking down the change management approach for managing DART transition across campusTRANSCRIPT
DART CHANGE MANAGEMENTSupporting U-M staff through the DART transition
LifelongEngagement DART DAC Replacement / DART Implementation
WHAT KIND OF SUPPORT WILL WE PROVIDE?
Comprehensive training materials Instructor-led & Online training Unit Liaison Program Updates Briefs Demonstrations Preparation checklists Guidance/Coaching
LifelongEngagement DART DAC Replacement / DART Implementation
HOW WILL WE MANAGE SUPPORT?
Project team mapped a “Change Management” approach This presentation explains each section in greater detail
3
DART: Donor and Alumni Relationship Tool
This diagram illustrates how communications, training, and other resources will be provided before and after DART goes live.
You can download the map online: http://bit.ly/ChangeDiagram
LifelongEngagement DART DAC Replacement / DART Implementation
4
DART: Donor and Alumni Relationship Tool
So far in the project, we’ve focused on system design, while building awareness across U-M campuses.
LifelongEngagement DART DAC Replacement / DART Implementation
5
DART: Donor and Alumni Relationship Tool
When we finish designing a functional area, like Constituent Management,the team evaluates system and business process changes.
LifelongEngagement DART DAC Replacement / DART Implementation
6
DART: Donor and Alumni Relationship Tool
When we finish designing a functional area, like Constituent Management,the team evaluates system and business process changes.
In each design area, we collect more specifics on what’s different in DART.
LifelongEngagement DART DAC Replacement / DART Implementation
7
DART: Donor and Alumni Relationship Tool
When we finish designing a functional area, like Constituent Management,the team evaluates system and business process changes.
In each design area, we collect more specifics on what’s different in DART.
We’re learning about business process and system changes that could impact campus in different ways.
LifelongEngagement DART DAC Replacement / DART Implementation
8
DART: Donor and Alumni Relationship Tool
When we finish designing a functional area, like Constituent Management,the team evaluates system and business process changes.
In each design area, we collect more specifics on what’s different in DART.
We’re learning about business process and system changes that could impact campus in different ways.
Now we’re shifting our focus to campus preparations.
LifelongEngagement DART DAC Replacement / DART Implementation
9
DART: Donor and Alumni Relationship Tool
You may have heard – We’re starting a “Unit Liaison Program.”
It will help us understand how DART changes will impact your unit.
LifelongEngagement DART DAC Replacement / DART Implementation
10
DART: Donor and Alumni Relationship Tool
You may have heard – We’re starting a “Unit Liaison Program.”
It will help us understand how DART changes will impact your unit.
A Unit Liaison (UL) will be designated for your unit. Together, we will figure out how your unit can address the changes.
Your UL will connect you to communications, training, and resources delivered by the project team.
LifelongEngagement DART DAC Replacement / DART Implementation
11
DART: Donor and Alumni Relationship Tool
You may have heard – We’re starting a “Unit Liaison Program.”
It will help us understand how DART changes will impact your unit.
A Unit Liaison (UL) will be designated for your unit. Together, we will figure out how your unit can address the changes.
Your UL will connect you to communications, training, and resources delivered by the project team.
He/she will also collaborate with your Financial UL, if one exists for your unit.
Learn more about the UL Program on our website: http://bit.ly/DART-UL
LifelongEngagement DART DAC Replacement / DART Implementation
12
DART: Donor and Alumni Relationship Tool
You may have heard – We’re starting a “Unit Liaison Program.”
It will help us understand how DART changes will impact your unit.
A Unit Liaison (UL) will be designated for your unit. Together, we will figure out how your unit can address the changes.
Your UL will connect you to communications, training, and resources delivered by the project team.
He/she will also collaborate with your Financial UL, if one exists for your unit.
Learn more about the UL Program on our website: http://bit.ly/DART-UL
LifelongEngagement DART DAC Replacement / DART Implementation
13
DART: Donor and Alumni Relationship Tool
Looking ahead:Test, train, and prepare for DART Go-Live.
LifelongEngagement DART DAC Replacement / DART Implementation
14
DART: Donor and Alumni Relationship Tool
Looking ahead:Test, train, and prepare for DART Go-Live.
Unit Liaisons (ULs) will help us understand who needs access and training.
LifelongEngagement DART DAC Replacement / DART Implementation
15
DART: Donor and Alumni Relationship Tool
Looking ahead:Test, train, and prepare for DART Go-Live.
Unit Liaisons (ULs) will help us understand who needs access and training.
Project team will use real U-M data and business processes to test DART before Go-Live.
LifelongEngagement DART DAC Replacement / DART Implementation
16
DART: Donor and Alumni Relationship Tool
Looking ahead:Test, train, and prepare for DART Go-Live.
Unit Liaisons (ULs) will help us understand who needs access and training.
Project team and ULs will guide units through preparation tasks.
LifelongEngagement DART DAC Replacement / DART Implementation
17
DART: Donor and Alumni Relationship Tool
Looking ahead:Test, train, and prepare for DART Go-Live.
ULs will help us understand who needs access and training.
Project team and ULs will guide units through preparation tasks.
Before Go-Live, we’ll verify all units are fully prepared, trained, and ready to go.
LifelongEngagement DART DAC Replacement / DART Implementation
18
DART: Donor and Alumni Relationship Tool
After Go-Live, the team will work on stabilizing DART.
LifelongEngagement DART DAC Replacement / DART Implementation
19
DART: Donor and Alumni Relationship Tool
After Go-Live, the team will work on stabilizing DART.
Training, Communications, and the Unit Liaison Program will continue to support staff as they use DART.
LifelongEngagement DART DAC Replacement / DART Implementation
20
DART: Donor and Alumni Relationship Tool
After Go-Live, the team will work on stabilizing DART.
Training, Communications, and the Unit Liaison Program will continue to support staff as they use DART.
Training and other resources will be available through My LINC and ITS Help Desk after Go-Live.
LifelongEngagement DART DAC Replacement / DART Implementation
21
DART: Donor and Alumni Relationship Tool
After Go-Live, the team will work on stabilizing DART.
Training, Communications, and the UL Program will continue to support staff as they use DART.
Training and other resources will be available through My LINC and ITS Help Desk after Go-Live.
ULs will continue meeting and connecting staff to resources after DART goes live.
LifelongEngagement DART DAC Replacement / DART Implementation
22
DART: Donor and Alumni Relationship Tool
The Big Picture: End-to-End Support
LifelongEngagement DART DAC Replacement / DART Implementation
23
DART: Donor and Alumni Relationship Tool
The Big Picture: End-to-End Support
Communications, training, resources + UL Program to prepare for this new system, and to support staff when the system is live
LifelongEngagement DART DAC Replacement / DART Implementation
24
DART: Donor and Alumni Relationship Tool
The Big Picture: End-to-End Support
Communications, training, resources + UL Program to prepare for this new system, and to support staff when the system is live.
LifelongEngagement DART DAC Replacement / DART Implementation
QUESTIONS?
Input opportunities
E-mail a question to [email protected]
DART Project Web Sitehttp://tinyurl.com/DARTproject
DART: Donor and Alumni Relationship Tool