change management officer club final
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ShedShed .. Or You.. Or Youre Deadre DeadBy: Kathy Dempsey
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g z Y g z Y
? ?
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Industrial age1750 - 1960
Agricultural age8000 BC - 1750
Information age1960 - 1990
Periods of turbulence
Time
Living
standards
Digital age
1990 - ?
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The EndingBegin with the ending
Letting go; identify and acknowledge the loss
Give people something to take with them
The Neutral ZoneOpportunity, creativity, learning,
involvementThe New Beginning
Develop new identity
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]:11[
]:53[
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YOU must be the change youYOU must be the change you
wish to see in the world!wish to see in the world!
Mahatma GandhiMahatma Gandhi
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:Business Process Reengineering (BPR)
Mergers & Acquisitions
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TQM :
Six SigmaCMM / CMMIKaizen
PDCA
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John P.John P. KotterKotter bookbook leading changeleading change andand hear of change 2002hear of change 2002
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+
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Shock
Agg
ravatio
n
Resistance
Awaren
ess
Helpi
ng W e n
gYY
W S
VeuS
j
COMMUNICATIO
N
/
/
KNOWLED
GE/SK
ILLS/
TRAIN
ING
Ref: Simon
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? / g z Y W ^ S a R
W u ^ ~ d)( g z Y R e R g
W L g g q Y W ^ Y R g Y j R g z Y
t ^ W L g R S n M
g z Y R W q l J Y
W v g j X S a S ^ ~ a Y
g U J g z Y X S a S ^ R { r Y
g z Y R u V e e ^ R V g e R c j g Y
WQUGSU
WQY
~
UqY
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:://
g z Y R V g R e M: W j S j J W ^ Y R g Y j M V g e
e d Y j R/ ? X R G R g ^ M v Y R/ R ?
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Business Process ManagementBusiness Process Management
(BPM).(BPM).. 1.
. 2.
. 3.
. 4.
5. .
. 6.
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0% 20% 40% 60% 80% 100%
Source: Information Week Magazine
l } Y G S U R V e S u R X R g e S U R f S !!!
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First commit to change, then Iwill catch you!
Employee
CEO
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500 .
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%90 . 10%
60%.
urce : members.aol.com/AllenWeb/succeed.html
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ROI.
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PlanningPlanningandand
ManagingManaging
thetheChangeChange
ProcessProcess
Stage 1Change Identification
Recognize
Need for
Change
Identify
Nature of
Change
Stage 2 Implementation Planning
Selection of
General
Strategy
Selection of
Support
Techniques
Situational
Diagnosis
Stage 3 Implementation
Changing RefreezingUnfreezing
Stage 4Evaluation and Feedback
Data
Collection
Data
Evaluation
Feedback
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leading changeleading change byby
John P.John P. KotterKotter
The one MinuteThe one MinuteManagerManager bybyKenneth Blanchard &Kenneth Blanchard &Spencer JohnsonSpencer Johnson
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Dont forget to add me in Hani Hossni