change management what is it? why should we care...
TRANSCRIPT
Change Management
What is it? Why should we care about it as
Project Managers?
Elizabeth Hoburg
& Sarah Schwartz
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Activity & Discussion
Organizational Change Experiences
Definitions
Statistics
Popular Models
Your Thoughts
Agenda
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Word Association Activity
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Organizational Change Experiences
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Change Management Definitions
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Change management is a structured approach for ensuring that changes are thoroughly and smoothly implemented, and that
the lasting benefits of change are achieved.
http://www.mindtools.com/pages/article/newPPM_87.htm
Mind Tools (online career and management training resource)
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Change management is an approach to shifting/transitioning individuals, teams,
and organizations from a current state to a desired future state. It is an organizational process aimed at helping
change stakeholders to accept and embrace changes in their business environment or individuals in their personal
lives.
http://en.wikipedia.org/wiki/Change_management
Wikipedia
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Change management is the application of a structured process and tools to enable individuals or groups to transition from a current state to a future state, such that a desired outcome is
achieved.
http://www.prosci.com/main/change_definition.html
Prosci #1 (change management research and training organization)
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Change management is the [application of] the set of tools, processes, skills and principles for managing the
people side of change to achieve the required outcomes of a change project or initiative.
http://www.change-management.com/tutorial-definition-2010.htm
Prosci #2 (change management research and training organization)
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Change management is a systemic approach to help an organization go through major change (either planned
change or unanticipated change).
http://capsnet.usc.edu/department/talent-management/change
University of Southern California (internal definition)
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Change management, which is the term most everyone uses, refers to a set of basic tools or structures intended to keep any change effort under control. The goal is often to minimize the distractions and impacts of the change. Change leadership, on
the other hand, concerns the driving forces, visions and processes that fuel large-scale transformation.
http://www.forbes.com/sites/johnkotter/2011/07/12/change-management-vs-change-leadership-whats-the-difference/
John Kotter (change and leadership expert)
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What % of change initiatives fail?
70%
Statistics
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Popular Change Management Models
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Unfreezing
Moving
Freezing
often called Unfreeze – Change – Refreeze
Lewin’s Model
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Lewin’s Model Force Field Analysis
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Current State
Driving Forces
People
Process
Technology
Organizational Structure
Future State
Restraining Forces
People
Process
Technology
Organizational Structure
Output: Action Plan for each Force
1. Establishing a Sense of Urgency
2. Creating a Guiding Coalition
3. Developing a Change Vision
4. Communicating the Vision for Buy-in
5. Empowering Broad-based Action
6. Generating Short-term Wins
7. Never Letting Up
8. Incorporating Changes into the Culture
Kotter’s 8-Step Process for Leading Change
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1. Preparing for Change
2. Managing Change
3. Reinforcing Change
Prosci’s 3-Phase Change Management Process
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Awareness of the need for change
Desire to participate and support the change
Knowledge on how to change
Ability to implement required skills and behaviors
Reinforcement to sustain the change
Prosci’s ADKAR Model
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1. Ending, Losing, and Letting Go
2. The Neutral Zone
3. The New Beginning
William Bridges’ Managing Transitions
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Your Thoughts!
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Elizabeth Hoburg PES Change Solutions
435 729 9388 [email protected]
http://www.linkedin.com/in/ehoburg
Sarah Schwartz 310 989 7267
[email protected] www.linkedin.com/in/sarahrschwartz/
Contact Us!
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