changing your ways, apm enabling change sig, 17th november 2015
TRANSCRIPT
Changing Your Ways
Hannah Melville
Donna Unitt
Jason Williams
APM Presents 17th November 2015
- The Enabling Change SIG
Introduction: John Gillett
Changing Your Ways – Our themes
Look at the work that has been done by the Enabling
Change SIG
Understand the need and context of change in
programmes
Review the structured approaches available
Provide input into (and influence future focus of)
industry best practice on change
Agenda
What has the Enabling Change SIG been working
on?
Why Manage Change?
SIG Outputs from the Methods & Standards Theme
Change Management Methodology
What next - your thoughts
Feedback
Close
Level Application Competence Mind-set
Aware
Practised
Competent
Proficient
Expert
Our audience
“ 70% of change projects fail ”
But Do They?
Wheel
3500BC
Money
9000BC
8500BC
House
Paper c200
1712
Steam Engine
1698 Oil
1993 GPS
1439 Printing Press
1928
Penicillin
c900
Gunpowder
Life expectancy x2 1850-1950
1941 Computer
1878
Light Bulb
1877 Sound Recording
1876
Telephone
c200 Compass
WWW 1990
Airplane 1903
Sanitation Systems c1865
Radio 1895
Refrigeration 1755
A list of all-time top inventions
1885 Car
Sliced Bread 1928
1945
Nuclear Weaponry
1957
Space Exploration
1962 Computer Gaming
2012
3D Printing
2014....
Big Data
Commercial Drones 2013
Google Glass 2013
time
Why Manage Change?
“It must be realised that there is nothing more difficult to
plan, more uncertain of success, or more dangerous to
manage than establishment of a new order; for those that
introduce change make enemies of all those who derive
advantages from the old order and find lukewarm defenders
among those who stand to gain from the new one”
Machiavelli – The Prince
Enabling Change SIG
Our Mission:
Create a Change Community and the Mission is
to improve the change capability of
organisations, teams and individuals
Themes Practitioner Groups
Events, Membership & Communications
Methods & Standards
Collaboration – External (OU, UCISA, CMI, ACMP)
Innovation (Research, L&D, Software)
Collaboration – Internal (SIG’s, Branches)
Tran
spo
rt
Fin
anci
al S
ervi
ces
Pu
blic
Ser
vice
s
Change Community
SIG Structure
Change Methods & Standards
Theme
Our Objective
Increase awareness of available change methods and
standards
Through:
Micro-site
Reference documents
Signposting
Common Themes & Lessons learned
Sharing Best Practice
What Have We Got So Far
The Enabling Change SIG Methods &
Standards Theme Reference Documents
are accessible on the APM Website
Some issues with the way they are stored –
which we are looking at addressing
Currently open access to all - we are
looking at making this open to SIG
members only – Link Below
https://www.apm.org.uk/news/enabling-
change-sig-capabilities-and-methods-pillar
Methods & Standards Documents
Headings
Representing
Change
Capabilities &
Methods
Common
Vocabulary
Library of
Professional
Knowledge /
Reference
Sources
Change
Management
Press &
Publication
Reference
Library
Enabling Change
Case Studies
Change
Methodologies
Change
Management
Professional
Horizons
Definitions
References
Development Experience
Documentation Overlaps & Links
Common
Vocabulary
Headings for
Representing
the Change
Capabilities /
Methods
Library of
Professional
Knowledge /
Reference
Sources
Change
Management
Press &
Publications
Reference
Library
Enabling Change
Case Studies
Change
Methodologies
Change
Management
Professional
Horizons
Aware
Proficient /
Expert
Practice /
Competent
Headings For Representing
Change Capabilities / Methods People are at the heart of any change
initiative
Engagement, attitudes, behaviours, ways of
working
Project Management Methodologies /
Capabilities & Changing
PM techniques that support change
initiatives
Benefits management, business care,
planning, tracking etc.
Headings For Representing
Change Capabilities / Methods Strategic Drivers for Change
PESTEL – Political, Economic, Social,
Technological, Environmental, Legal
Organisational Change
Technological / IT Change
Process Improvement Changes
Cultural Change (Internal / External)
Global or UK Specific
Drivers for Change
Common Vocabulary Term Definition
Change To cause to be different - a relational difference between current
and future states.
Vision A concise picture or description of a better future the change will
deliver.
Change Initiative Any intentional change process, project or programme
Enabling Change
The coherent application of programme/project and associated
change management to realise successful business and/or cultural
change including the delivery of benefits.
Change Management (CM) A structured approach and set of tools for moving one or more of
the following: individuals, teams, organisations, strategies, records,
technology, processes and working practices - from the current
state to the desired future state.
What CM isn’t. The term Change Management is often confused with:
Change Control
the process through which all requests to change the baseline
scope of a project, programme or portfolio are captured, evaluated
and then approved, rejected or deferred.
Configuration Management the administrative activities concerned with the creation,
maintenance, controlled change and quality control of the
programme or project scope of work.
Programme Management The co-ordinated organisation, direction and implementation of a
dossier of projects and change activities to achieve outcomes and
deliver benefits.
Project Management The co-ordinated organisation, direction and implementation of a
collection of activities to deliver one or more business outputs
according to a specified business case.
Professional Horizons
• M.B.A
Change
management
optional module
Dis
cip
lin
e
Professional Body Membership
Qu
alifi
cati
on
s
Academic Qualifications / CPD
Aw
are
P
racti
sed
C
om
pe
ten
t E
xp
ert
APM: Full Member
APM: Associate
• Project Management Institute: Individual Membership
• Change Management Institute
(ChgMI): ACM Foundation Level
• Association for change
management professionals: The
certified change management
professional
• Association for Project
Management: Project risk
management certificates
Lean Six Sigma Academy
• Black Belt
• Green Belt
APM: Practioner Qualification
• Axelos & APMG Practitioner
level topics
• Change First: PCI Change
practitioner
• Certification
• Prosci Change Management
Certification Programme
• Prosci: Advanced Change
Management Certification
programme
Post
Graduate*
Change Mgt
Specific
Course
• APM: Project management
qualification
• Chartered Management Institute:
Workshops
• Association of Project
Management: Workshops / Events /
Conferences
• Axelos & APMG
Foundation Level
topics
APM : Fellow
Lean Six Sigma
Academy
• Master
• International Institute
for Learning: Change
Management
Foundation
• MSc
PGCert PGDip
• Association for Change Management Professionals (ACMP): Individual Membership
• Change Management Institute:
Student membership
• Association for Project Management (APM): Student Membership
• CMI: Middle Manager.
• Change Management Institute: Individual Membership
• (Corporate membership also available for corporations
offering change management services).
• Chartered Management Institute (CMI): Aspiring Manager
/ 1st Line & Junior Manager
CMI: Senior Manager
CMI: CMI Level 6
ChgMI: ACM Master
CMI: CEO/Chair
• Institute of Change Management (IoCM) Individual Membership
• Chartered Institute of Professional Development (CIPD) Affiliate Membership
• Implementation Management Associates
(IMA) : Change management certification Pro
ficie
nt
• Lean Six
Sigma
Academy
Yellow &
Orange Belt
Cap
ab
ilit
y
Change Management Maturity
How can the reference material available help
with formalising your change management
approach ?
Lessons from compiling the Library
Context is king.
Your toolkit needs more than one method in
it.
The methods aren’t mutually exclusive.
Blend and tailor to suit your
project/organisation.
Change is a marathon not a sprint.
The Methods
Guiding Framework Structured Process Organisational Capability
ACMP Standard for
Change Management
AIM Methodology
CHAMPS2 E-Change
Change Delta
Framework
The Change Leaders
Roadmap
CMI Body of Knowledge
& Maturity Model
Bridges Transition
Model
Kotter 8 Step Process
for Leading Change
The Change Curve
Lewin’s 3 Stages of
Change
Managing Successful
Programmes (MSP)
PMI’s Change
Management Method
Pritchett’s Change
Management Model
PROSCI’s ADKAR
Model
Viral Change LaMarsh’s Managed
Change Model
A Few Insights
• Uses stories and social networks to spread change
Viral Change
• Strong focus on benefits realisation
Managing Successful
Programmes
• Focus on the psychology of dealing with change
Lewin’s Model, Bridges Model and the Change Curve
• Frequently used for merger integrations
Pritchett’s Change Management Model
Your Experiences ...
Guiding Framework Structured Process Organisational Capability
ACMP Standard for
Change Management
AIM Methodology
CHAMPS2 E-Change
Change Delta
Framework
The Change Leaders
Roadmap
CMI Body of Knowledge
& Maturity Model
Bridges Transition
Model
Kotter 8 Step Process
for Leading Change
The Change Curve
Lewin’s 3 Stages of
Change
Managing Successful
Programmes (MSP)
PMI’s Change
Management Method
Pritchett’s Change
Management Model
PROSCI’s ADKAR
Model
Viral Change LaMarsh’s Managed
Change Model
Questions for you – in groups
• Which of the outputs we have shared today is the most or least useful for you and why?
• What type of outputs do you think the M&S Theme should focus on in the future?
Benefits of being an EC-SIG member
A community of experts to collaborate with
Source of learning and resources - Microsite
Help spread best practice
Direct our focus - Content tailored to your interests
Network – Spark Collaboration
How you can get more from your SIG
Newsletters
Pointers for Future SIG Events
– Jan 28th 16 -Joint events with London Branch and another with North East Branch.
– Feb 2nd 16 -Open University’s approach to Change – Webinar
– Feb 24th 16 -Planning For Change – Joint PMC SIG – Birmingham - full day – Early bird discount – book by 25.12.15 £72.00
– Mar 17th 16 -Project Management in Practice – full day - Coventry
Invitations to engage
– Case studies
– Surveys
– Volunteer to help the Committee
Or contact us!
This presentation was delivered
at an APM event
To find out more about
upcoming events please visit our
website www.apm.org.uk/events