chap1 slides summer
TRANSCRIPT
ManagingManaging
Chapter 01Chapter 01
Copyright © 2011 by the McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin
Learning ObjectivesLearning Objectives
LO 1 Summarize the major challenges of managing in the new competitive landscape
LO 2 Describe the sources of competitive advantage for a company
LO 3 Explain how the functions of management are evolving in today’s business environment
LO 4 Compare how the nature of management varies at different organizational levels
LO 5 Define the skills you need to be an effective manager
1-2
GlobalizationGlobalization
Today’s enterprises are global, with offices and production facilities in countries all over the world
A company’s talent can come from anywhere Internet makes globalization inevitable
1-3
Technological Change: The InternetTechnological Change: The Internet
Marketplace Means for manufacturing goods and services Distribution channel An information service
1-4
Technological Change: The InternetTechnological Change: The Internet
Drives down costs and speeds up globalization.
Improves efficiency of decision making. Facilitates design of new products, from
pharmaceuticals to financial services
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Managing for Competitive AdvantageManaging for Competitive Advantage
1-6
Managing for Competitive AdvantageManaging for Competitive Advantage
1-7
Innovation the introduction of new goods and services often the most important innovation is not the
product itself, but how it is delivered
Managing for Competitive AdvantageManaging for Competitive Advantage
Quality The excellence of your product (goods or services) Historically, quality referred to attractiveness, lack
of defects, reliability, and long-term dependability
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Managing for Competitive AdvantageManaging for Competitive Advantage
Service The speed and dependability with which an
organization delivers what customers want
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Managing for Competitive AdvantageManaging for Competitive Advantage
Speed Fast and timely execution, response, and delivery
of results.
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Managing for Competitive AdvantageManaging for Competitive Advantage
Cost competitiveness Keeping costs low to
achieve profits and be able to offer prices that are attractive to consumers.
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The Functions of ManagementThe Functions of Management
Management The process of working with people and resources
to accomplish organizational goals Efficient, effective
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The Functions of ManagementThe Functions of Management
Planning Systematically making decisions about the goals
and activities that an individual, a group, a work unit, or the overall organization will pursue
analyzing current situations, anticipating the future, determining objectives, deciding in what types of activities the company will engage
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The Functions of ManagementThe Functions of Management
Organizing assembling and coordinating the human, financial,
physical, informational, and other resources needed to achieve goals
specifying job responsibilities, grouping jobs into work units, marshaling and allocating resources,
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The Functions of ManagementThe Functions of Management
Leading stimulating people to be high performers
Controlling monitoring performance and making needed
changes.
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Managerial Roles: WhatManagerial Roles: WhatManagers DoManagers Do
1-16Table 1.2
Management SkillsManagement Skills
Technical skill The ability to
perform a specialized task involving a particular method or process
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Management SkillsManagement Skills
Conceptual and decision skills Skills pertaining to the ability to identify and
resolve problems for the benefit of the organization and its members.
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Management SkillsManagement Skills
Interpersonal and communication skills People skills; the ability to lead, motivate, and
communicate effectively with others.
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